Anyone knows how to call or email trenitalia
Jun 4th, 2012, 06:21 AM
#1
Original Poster
Join Date: May 2012
Posts: 8
Likes: 0
Received 0 Likes
on
0 Posts
Anyone knows how to call or email trenitalia
Hi Im trying to cancel the 2 trips I purchased on trenitalia rail system. I purchased them online. I have tried call and email them and neither work. HELP!
Jun 4th, 2012, 07:08 AM
#2
Did you log in? You should be able to manage your purchases online (assuming you registered before purchase and purchased changeable tickets).
http://www.trenitalia.com/cms/v/inde...003f16f90aRCRD
Did you call during Italian working hours?
http://www.trenitalia.com/cms/v/inde...003f16f90aRCRD
Did you call during Italian working hours?
Apr 24th, 2013, 05:19 PM
#3
Original Poster
Join Date: May 2012
Posts: 8
Likes: 0
Received 0 Likes
on
0 Posts
I called last year as I had to cancel a purchase I made and the website did not gave me the option. It was hard to communicate with them (their English wasn't that good, my Italian is none ) but I was able to get 50% of the money back. I think this is the # 0039 06 68475475. I call using skype.
Hope this helps
Hope this helps
Apr 24th, 2013, 05:25 PM
#5
Join Date: May 2004
Posts: 437
Likes: 0
Received 0 Likes
on
0 Posts
This is Trenitalia's contact page - you could probably use their "complaints" process to make email contact, or one of the Call Centre numbers listed:
http://www.trenitalia.com/cms/v/inde...003f16f90aRCRD
http://www.trenitalia.com/cms/v/inde...003f16f90aRCRD
Apr 24th, 2013, 05:56 PM
#7
Join Date: May 2004
Posts: 437
Likes: 0
Received 0 Likes
on
0 Posts
Good point - II flicked to the last couple of posts which are just new ones.
It does seem that people are still warning about how difficult Trenitalia is to transact with on line - although I did not find it so when buying tix for Venice-Florence and Florence - Rome last year.
It does seem that people are still warning about how difficult Trenitalia is to transact with on line - although I did not find it so when buying tix for Venice-Florence and Florence - Rome last year.
