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MI74 Jun 4th, 2012 06:21 AM

Anyone knows how to call or email trenitalia
Hi Im trying to cancel the 2 trips I purchased on trenitalia rail system. I purchased them online. I have tried call and email them and neither work. HELP!

kybourbon Jun 4th, 2012 07:08 AM

Did you log in? You should be able to manage your purchases online (assuming you registered before purchase and purchased changeable tickets).

Did you call during Italian working hours?

MI74 Apr 24th, 2013 05:19 PM

I called last year as I had to cancel a purchase I made and the website did not gave me the option. It was hard to communicate with them (their English wasn't that good, my Italian is none ) but I was able to get 50% of the money back. I think this is the # 0039 06 68475475. I call using skype.
Hope this helps

PalenQ Apr 24th, 2013 05:24 PM

Join the queue of flummoxed folks using! Ah those who claim that site is so so easy to use!

Caveat emptor - be sure of your plans before paying.

bendigo Apr 24th, 2013 05:25 PM

This is Trenitalia's contact page - you could probably use their "complaints" process to make email contact, or one of the Call Centre numbers listed:

kybourbon Apr 24th, 2013 05:34 PM

This thread is a year old.

bendigo Apr 24th, 2013 05:56 PM

Good point - II flicked to the last couple of posts which are just new ones.

It does seem that people are still warning about how difficult Trenitalia is to transact with on line - although I did not find it so when buying tix for Venice-Florence and Florence - Rome last year.

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