Fodor's Travel Talk Forums

Fodor's Travel Talk Forums (https://www.fodors.com/community/)
-   Europe (https://www.fodors.com/community/europe/)
-   -   Anyone knows how to call or email trenitalia (https://www.fodors.com/community/europe/anyone-knows-how-to-call-or-email-trenitalia-937696/)

MI74 Jun 4th, 2012 06:21 AM

Anyone knows how to call or email trenitalia
 
Hi Im trying to cancel the 2 trips I purchased on trenitalia rail system. I purchased them online. I have tried call and email them and neither work. HELP!

kybourbon Jun 4th, 2012 07:08 AM

Did you log in? You should be able to manage your purchases online (assuming you registered before purchase and purchased changeable tickets).
http://www.trenitalia.com/cms/v/inde...003f16f90aRCRD

Did you call during Italian working hours?

MI74 Apr 24th, 2013 05:19 PM

I called last year as I had to cancel a purchase I made and the website did not gave me the option. It was hard to communicate with them (their English wasn't that good, my Italian is none ) but I was able to get 50% of the money back. I think this is the # 0039 06 68475475. I call using skype.
Hope this helps

PalenQ Apr 24th, 2013 05:24 PM

Join the queue of flummoxed folks using trenitalia.com! Ah those who claim that site is so so easy to use!

Caveat emptor - be sure of your plans before paying.

bendigo Apr 24th, 2013 05:25 PM

This is Trenitalia's contact page - you could probably use their "complaints" process to make email contact, or one of the Call Centre numbers listed:

http://www.trenitalia.com/cms/v/inde...003f16f90aRCRD

kybourbon Apr 24th, 2013 05:34 PM

This thread is a year old.

bendigo Apr 24th, 2013 05:56 PM

Good point - II flicked to the last couple of posts which are just new ones.

It does seem that people are still warning about how difficult Trenitalia is to transact with on line - although I did not find it so when buying tix for Venice-Florence and Florence - Rome last year.


All times are GMT -8. The time now is 05:53 AM.