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Anyone knows how to call or email trenitalia

Anyone knows how to call or email trenitalia

Old Jun 4th, 2012, 06:21 AM
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Anyone knows how to call or email trenitalia

Hi Im trying to cancel the 2 trips I purchased on trenitalia rail system. I purchased them online. I have tried call and email them and neither work. HELP!
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Old Jun 4th, 2012, 07:08 AM
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Did you log in? You should be able to manage your purchases online (assuming you registered before purchase and purchased changeable tickets).
http://www.trenitalia.com/cms/v/inde...003f16f90aRCRD

Did you call during Italian working hours?
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Old Apr 24th, 2013, 05:19 PM
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I called last year as I had to cancel a purchase I made and the website did not gave me the option. It was hard to communicate with them (their English wasn't that good, my Italian is none ) but I was able to get 50% of the money back. I think this is the # 0039 06 68475475. I call using skype.
Hope this helps
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Old Apr 24th, 2013, 05:24 PM
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Join the queue of flummoxed folks using trenitalia.com! Ah those who claim that site is so so easy to use!

Caveat emptor - be sure of your plans before paying.
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Old Apr 24th, 2013, 05:25 PM
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This is Trenitalia's contact page - you could probably use their "complaints" process to make email contact, or one of the Call Centre numbers listed:

http://www.trenitalia.com/cms/v/inde...003f16f90aRCRD
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Old Apr 24th, 2013, 05:34 PM
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This thread is a year old.
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Old Apr 24th, 2013, 05:56 PM
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Good point - II flicked to the last couple of posts which are just new ones.

It does seem that people are still warning about how difficult Trenitalia is to transact with on line - although I did not find it so when buying tix for Venice-Florence and Florence - Rome last year.
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