Avoid Northwest Airlines!!

Jul 9th, 2004, 12:25 PM
Join Date: Sep 2003
Posts: 2,420
Hmm.... has anyone noticed that on this board there are people who won't fly NW, AA, DL, USAir etc.... Some of us must be walking.

Any and all of them have good and bad days. You pay your money and you take your chances!

CarolA is offline  
Jul 9th, 2004, 12:50 PM
Join Date: Jul 2003
Posts: 75
I feel that I have to stick up for Northwest, They are for me a GREAT airline. I fly the cheapest fares available, approx. 85000 miles a year.
Leisure only and as a Platinum my upgrade percentage is 100%. Award flights are always available. I think they are the best around.
casyn2 is offline  
Jul 14th, 2004, 10:33 AM
Join Date: Jan 2004
Posts: 50
I had the same experience flying out of Venice on the 6:30 am KLM flight. I was the last one in line to board the plane only to get to the counter and be told I was too late to board. it cost me 160 euro to take a flight six hours later and missed a connecting flight because the flight out of Amsterdam was delayed. There was no way I could have gotten in line earlier because of the airport opening time. grrrrrrrrrr.
snookss is offline  
Jul 14th, 2004, 05:07 PM
Join Date: Jan 2003
Posts: 2,154
Not to be flip here but if...

"There was no way I could have gotten in line earlier because of the airport opening time"...

Then how did the people in front of you handle it?

Flyboy is offline  
Jul 16th, 2004, 03:00 PM
Join Date: Jan 2004
Posts: 50
lol Lines always have to have someone first and someone last. Every flight has a line like that. I still think it is rude to leave one passenger standing missing a plane. It wasn't as if I was there after the line was finished.
snookss is offline  
Jul 18th, 2004, 01:34 PM
Join Date: Feb 2003
Posts: 261
Ten years ago I had the worst flying experience of my life on NW.
I lived in Arkansas and was driving my daughter's car to Biloxi MS (she was-still is-in the military)to leave it with her. I called and made a one-way reservation home for something like $150 and was told I could write a check with proper ID. I get to the airport and I'm told that the fare is $368. I asked him to please check again...that's not what I was told. He said "that's the fare" and strolled off. I went to a payphone and called reservations and was told it S/B the $150 and go and check in again. I went back and he informed me very rudely that it SHOULD bave been $368. Then he refused to take my check (HE didn't take out of state checks)...back to the phone and reservations. She apologized and had to call my husband to get a CC#...I would never leave home again without a CC! Once that was set-up it was back to the agent from you-know-where. He begrudingly set it up and as I walked away he called out, 'By the way, you're on stand-by out of Memphis'. Till that moment I had not said one thing out of line to him (I was too busy finding hankies and tissues) but at that point I did tell him to go to you-know-where. I just don't curse, ever, but that was the last straw. By, the way, I was not on stand-by out of Memphis!
I have no idea what caused that whole scenario. I wrote to NW and told them what happened and that I would NEVER fly NW again. They replied by sending me a coupon for $50 off my next flight.
Needless to say, it went right into file 13!

esd is offline  
Jul 26th, 2004, 05:45 PM
Join Date: Jan 2004
Posts: 50
I often wonder what the percentage is of airline coupons that are actually used. I guess it was pretty safe for NW to give you a coupon being as you stated you would never fly with them again.
snookss is offline  
Jul 29th, 2004, 06:06 AM
Join Date: Jul 2004
Posts: 268
Here's my Northwest story. I've been flying Northwest for years and prefer them to most American airlines. Recently though (June 2001) they came through in the clutch.

My mom who lives in Memphis, was to fly to Washington National two days before our trip to Italy. As fate would have it, a major storm came through and her flight was grounded. No worries, there was still another day. The next day, the storm was between Memphis and Washington, and they still couldn't get her here so they rerouted her through Detroit the next day directly to Washington Dulles (trip to Rome day - we were flying out of Dulles), thinking they would be able to fly from Detroit.

Well, this storm pretty much covered the US from Great Lakes in Ohio to Southern Georgia. By the time we find out she is stuck in Detroit, we are at Dulles. (Oh did I mention that we have the tickets for the Dulles/Rome segment which is on British Airways?) Between the Northwest counter at Dulles and the Northwest counter at Detroit, we are able to locate and speak to my mother AT THE GATE. (This is all sans cell phones.) Northwest works it out with British Ariways to fly my mom to London out of Detroit. (Remember, we have the BA tickets in Washington and my mom hasn't completed her trip on Northwest.)

Northwest didn't have to do anything. It wasn't their fault that this storm was going on. Flights on most airlines had been cancelled going from mid-America to the East Coast. It wasn't even a continuation of their flight. They had only agreed to get her to Washington.

So, while I understand your frustration (We have quite the "avoid US Airways" story that trancends all airports involved.), Northwest really came through when they could have just walked away from the whole thing. Even before the airport part, just trying to get her to Dulles so she could connect on this flight without change penalties or anything even though technically the destination changed from Washington National to Washington Dulles.

Thought I'd share.

gnrbernstein is offline  
Aug 10th, 2004, 12:37 PM
Join Date: Jan 2003
Posts: 201
I'm sure we all can say we had a bad experience with any of the airlines before, Northwest is no exception.
I have been flying NWA lately, due to the great prices they have been offering. I have had no bad experience with their service. Life is good. We must be spoiled to expect all things go our way every day. Things happen beyond our control, its called life.
Faye is offline  
Aug 21st, 2004, 12:06 AM
Join Date: Jan 2003
Posts: 1,998
Great Stories! How about some from an airline about passengers....Delta flight. I ordered a drink using a coupon. Lady (?) in next row saw me get it. She signaled for the same. FA requested payment. Lady went berserk. "How come he got free drink???." FA showed her my coupon. Delta flight. Stalled on tarmac because of thunder and lightning. Man in seat in front of me went ballistic! He was going to miss a connection. He screamed for the Captain! FA and Co-Pilot tried to quiet him...Later I read that lightning had blown a huge hole in runway! Or how about large and larger passengers overflowing into adjoining seats! Yes, I've even heard passengers demand that the airline do something about the weather....Airlines need a no-sale list.
GSteed is offline  
Aug 23rd, 2004, 07:53 AM
Posts: n/a
gsteed...a no fly list sounds great! i could use it in my job at an international airline!
Aug 24th, 2004, 12:09 PM
Join Date: Jan 2003
Posts: 2,711
Just got an email from my TA.....I dont fly much on NW,but for anyone interested.The "Call Center Ticketing Fee" is $5 per ticket and the "Airport Ticketing Fee" is $10 per ticket.Just wanted to share.
BeachBoi is offline  
Aug 24th, 2004, 12:15 PM
Join Date: Jan 2003
Posts: 5,379
Threads like this one seem to take on a life of their own....

No reason to avoid Northwest, IF it's going FROM where you are TO where you want to go FOR the price you're willing to pay. I don't fly them often because of my preference to fly out of my hometown airport (LGB) instead of their main area city (LAX). When I have flown them, they're fine. Some of their equipment out of MSP is a bit old (DC-9s and DC-10s), but it's very well-maintained. Their newer planes are Airbuses-- ugly, but they'll get you there in comfort. Staff are friendlier than those at USAir, and beyond delays through MSP, their overall service is fine. I'd fly them happily.
rjw_lgb_ca is offline  
Aug 25th, 2004, 01:05 PM
Join Date: Jun 2003
Posts: 1,300
And Northwest's World Gateway hub in Detroit is arguably the best airport to connect through anywhere.
martytravels is offline  
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