I am a member of Air France/KLM Flying Blue. I recently flew roundtrip from Paris to Palermo, Sicily. I booked online through Air France, but all four flights were operated by Alitalia. When I received my Flying Blue statement, I saw I had been credited only 700 miles, though the trip was much longer than that.

Flying Blue says that because I had a cheap 'N class' fare, I was credited for only 25% of the miles flown. However, the Flying Blue website says that flights on Alitalia, even in 'N class,' are credited at 100%. But Flying Blue says that because I booked through Air France, I'm stuck with the 25%.

It seems to me that their policy is confusing, if not downright dishonest. There was no way to tell when I booked that I would not get full Flying Blue mileage. If I had known that, I could just as easily have booked through Alitalia.

Do I have any recourse here? Several e-mails and a letter to Flying Blue customer service have gone unanswered.

You can ask this on the Flying Blue forum on flyertalk.com, but I think there's no chance they'll give you anything.

Yes, all these mileage things are very confusing when you are on codeshares. But an AF "N" fare has nothing to do with an AZ "N" fare.

Just consider it lesson learned. And you're talking ~2K miles. Not worth your trouble.

It may not matter who operated the flights if it was a codeshare (that is, a flight operated by Alitalia but sold as an Air France flight number).

You need to check your ticket receipt. If the flight numbers begin with AF, you would be subject to the Air France mileage rules, even though the flights were actually operated by Alitalia.

Rizzutto, the boarding passes for the Paris-Milan portion of the flight have the Alitalia flight number listed first, then AF below it. Those for Milan-Palermo show an Alitalia flight number only. In that case, do you think I have a leg to stand on, and if so, who would I complain to? Flying Blue ignores my letters.

By the way I agree with rkkwan that 2K miles is not worth going crazy over, it just infuriates me that the information made available at the time of booking is incomplete and misleading.

You have nothing to stand on. Flying Blue will simply says "AF tickets earn 25%", which is clearly stated. [In fact, you're lucky you're flying on AZ. If it's a non-partner flight, then you won't even get anything.]

In their mind (and kind of mine too), you just got a little too clever.

Sorry, I mean "AF 'N' fares get 25%". End of story.

And please ignore what I said about not earning anything on a non-partner. It's irrelevant to the OP's case. I apologize.