FrankS, I do business consulting for a living. I look for trends and when I see the trends it starts to give me an indication of a person's (or company's) makeup and whether it's a real event or not.

You honestly think people would go to the trouble to sign up for Fodors just to add to trash posts?

Fox Car Rental Ft. Lauderdale FL- an interesting mix of rental cars available: Fiat 500, Ford Taurus, Mustang convertible, Dodge Challenger, Chevy Camaro at decent prices, BUT, poor customer service, they will charge your credit card before you bring the car back, they will charge your card an extra amount as a deposit (which they refund a week or so after you return the car). If for some reason you have to call them, good luck to you as you can expect long wait times, if they answer at all.

We just rented a car from them in Denver. We will never use them again. Lots of extra charges, rude staff.

Realize I am two years late! ha. But I just had to comment - I rent cars for my business, travel frequently and sometimes rent 7-9 months a year or 30-40 times a year, depending. I would not recommend Fox - yes, they are cheap, but, sometimes you get what you pay for. In my opinion, and based on my experience, they are awful. I rented a car - SUV - arrived and they told me at the counter I had to take the extra insurance or I couldn't have the car; after arguing for 20 minutes, I finally was given the car - it was not an SUV, but a "CarUV" - it was dirty and smelled of cigarette smoke - when I complained they said "oh, you didn't specify a non-smoking vehicle and besides, that's the only one we have..." So, I have never used them again. Believe you're better off renting from one of the biggies - Hertz, Budget, Thrifty, Dollar, even Enterprise or National have treated me better. Renting cars these days is always an iffy proposition - and you always have to be careful (in my experience), but there is no reason to torture yourself by renting from some company that is even worse than the worse...

They don't want you to pay in full on line because they would have to reveal all the hidden extras, when I arrived late at night I found the quote had doubled, they are miles from the terminal so I had no choice but to accept. There were three other families on the shuttle, they all had the same experience, everybody was absolutely furious.
For example, all rental companies offer to reduce the insurance excess for a fee or you can choose to just accept the basic insurance, these people don't have basic insurance, nil, nothing, so you have to pay about 60% more and even then it only includes the first $5000, any damage over that you are on your own.
Quite frankly I don''t know how the authorities allow them to stay in business. I haver never been ripped off so blatantly or had to do business with such complete scammers in my life.
Pay a few dollars more and go with a reputable company.

They were supposed to refund a $100 fee to us. They refunded $62. I have now been holding for 17min and have yet to talk to anyone.

Fox rent a car is terrible. I rented a car from them in Fort Lauderdale and they stole my wallet from my rental car and provided terrible customer service. I was unable to speak directly with anyone in the location where my wallet was taken. They kept forwarding me to phone numbers that rang indefinitely or to a voicemail that no one ever returned the calls. Very rude, very bad service!

NEVER NEVER rent a car from Fox Rentals in Tamps. They will give you a great price however, the vehicle will be crap, and if you do not purchase the additional "Care package" from them, WHICH WILL BRING THE COST UP TO DOUBLE! YOU ARE RESPONSIBLE TO PAY FOR ANYTHING THAT MAY GO WRONG WITH THE CAR WHILE YOU HAVE IT!!!!! They gave me a car with a bad tire and I had to pay to have it replaced!!!!!! They give you crap cars and have their customers fix them as they are rented out!!!!! Unless, like I said you pay double for the rental for their extra packages for coverage. You would be much better off just going to Enterprise, Budget etc.....

NEVER NEVER rent a car from Fox Rentals in Tamps. They will give you a great price however, the vehicle will be crap, and if you do not purchase the additional "Care package" from them, WHICH WILL BRING THE COST UP TO DOUBLE! YOU ARE RESPONSIBLE TO PAY FOR ANYTHING THAT MAY GO WRONG WITH THE CAR WHILE YOU HAVE IT!!!!! They gave me a car with a bad tire and I had to pay to have it replaced!!!!!! They give you crap cars and have their customers fix them as they are rented out!!!!! Unless, like I said you pay double for the rental for their extra packages for coverage. You would be much better off just going to Enterprise, Budget etc.....

I recently rented a car for SF and the base price was cheap. HOWEVER, even after waiving EVERY damned add on, one day ended up being 5X the rental -- all because I used 3 gallons of gas and couldn't find a bleeding gas station and turned it in with a full tank but not as full as they wanted.

Tbh I have never had a problem with them....

Used Fox in Denver airport as it was the cheapest. Never again. We got a smelly car and it made for an unpleasant 10 day road trip. My husband thinks they get the used car from bigger car rentals like Hertz etc, hence the older car with lots of mileage.

I rented an economy car from Fox Rent a Car at Phoenix Sky Harbor. In general, I had read bad reviews about Fox but Phoenix received good reviews. Their price was best, but the final cost was not.

I rented an economy car Aveo Chevy or similar. The webpage ad showed a 4 door car, room for 4 passengers and 4 suitcases. When I checked in they gave me a Fiat 500. They said that was their version of a "similar" economy car. It could not hold 4 passengers or 4 suitcases. I agree that a Fiat 500 is "economy", but it is not "similar" to what I had agreed to rent.

I was forced to upgrade at a cost that boosted both my main rental amount and all the hidden taxes associated with the Phoenix airport. Needless to say, I was not pleased.

In retrospect I should have been more forceful by insisting that the Fiat 500 was not similar to what I had rented. On the other hand, I should have been given a car that was actually "similar".

DO NOT RENT FROM THESE PEOPLE! Booked a car directly through the Fox website for a two week rental. When I went to pick up the car they told me it was going to be nearly $200 more than the amount quoted on my reservation. When I showed the clerk my reservation and my confirming e-mail his reply was "that prices went up". I didn't give in and eventually got the price I was quoted but it took about 30 minutes of debating prior to getting the price I was quoted. When I contacted the customer service department at fox they told me they would review my case and get back with me within 48 business hours. Its been two weeks and still no reply.

The small print of the rental agreement also requires you to purchase their road side assistance which is not included in the quoted price. If y9ou decline the road side assistance and the car breaks down it is the renter's responsibility to get the car back to the Fox location. I'll never rent from them again

We used Fox last summer in San Diego with no problems. The car, a Dodge SUV, was a bit banged up and we made sure it was duly noted before leaving the parking lot. Drove up to San Francicso leaving it there with no problem either. Great rate, too.

I reserved a full size car from Fox Rental Car Orlando for 10 days for $227.21.When I pick up the car, I told the rental agent that I did not want any insurance coverage from Fox. I initialed the line she said that declined additional insurance. That line actually read “By initialing here I agree to purchase each of the above coverage and that I declined any other coverage I have been offered.” Four days later when my credit card was charged $549.68, I went back to Fox Rental Car Orlando and confronted them about the additional $189.90 Insurance charge. When I told the station manager, Dan Snow, that I told his agent at the time that I pick up the car I did not want any additional insurance and I wanted these charges removed, he refused to give me a full credit. There rental contract is very deceptive and it is way for Fox Rental Car to fleece their customers out of additional monies. Fox Rental Car Company uses unethical and deceptive business practices.

Don't be fooled by their CHEAP RATES, you end up paying 10 times more than what they get you for. Better of renting from brand names.

Worse rent a car experience EVER!!!
Had to take TWO Buses to get to their office in Las Vegas from the Airport. Then Had to wait in line for AN HOUR to get a car even though I had a reservation. The employees are rude, lazy and ignorant. Called customer service from their office. Put on hold for twenty minutes and they did NOTHING!!!!

Absolutely Amazing Service at Ft. Myers Airport!! Shuttle was waiting for us when we arrived, checking out the car was quick, and even returning the car was speedy. The shuttle dropped us off at our terminal - no waits, no hassles.
We rented a Toyota Corolla for only $14/day - the price & service is unbeatable!!

If I could I would give zero stars. STAY AWAY from this company. They lie and force you to take insurance you don't need and they blame it on the state. The website say it is optional. I know it is not a state rule since I rented from them within the past four years and they did not force me to take an insurance. They are LIARS and just want to rip off the consumer.