Seattleblue

I just checked out this website to verify that my experience with Fox customer service was not an aberration. I made a reservation via priceline.com at an agreed price to include fees & taxes, but when my visa statement arrived the charges from Fox were more than double the original amount. After repeated email attempts with no response, I tried calling the published phone number for customer service. That proved to be a complete farce. After multiple (more than ten) attempts I was never able to speak with a live person. Once I was on hold literally 30 minutes and was then disconnected. I concur with several other previous commentors, the grief is not worth any discounted price. I would say that Fox's customer service is nonexistent and I will never use them again.

Chris_Brown

I had a bad experience with them and will never use them again.

Jillkay

We rented a car through carrentals.com and by far Fox was the cheapest. Since I had never heard of them, I did some research, saw mixed reviews across the country, but decided to give them a try.
After reserving, I called to see if I could pick up the car an hour earlier and after being on hold for a bit, someone answered and said it would be no problem.
My husband and daughter picked up the car with no problem at MCO. They were asked if they wanted all the add ons and said "no" to everything. However, when they came home and I checked my credit card statement online, we were charged $166 more than I expected.
Once again I called and after being on hold for a bit, I went to live chat. "Gabriela" told me that they charge $100 deposit fee which is then returned, but also charged $66 for loss damage waiver coverage. My daughter confirmed that my husband said no to everything, but Gabriela said he had signed in agreement to this. I asked to speak to a supervisor, and she gave me the name of Mario A and said he'd call me.
I emailed carrentals.com my complaint, and they forwarded it to a "manager." Shortly thereafter, Mario A emailed me to apologize for the misunderstanding, and although my husband did sign (without reading first) the contract, he issued me a credit for $66.
Whether or not the person who checked my husband in was unscrupulous, I'll never know, but the manager took care of the mistake promptly and fairly. Because of that, I will consider renting from them again. But next time, my husband has learned to READ BEFORE SIGNING.
A positive I'd like to add: some companies will charge you for bringing back a car early (which is ridiculous). My husband brought it back 2 hours early wit no extra charge.

Tomsd

Check with www.carrentals.com for a number of car rental companies similiar to Fox. Have rented with Fox here in San Diego several times with no problems. I liked the PT Cruiser - but my wife and sister even once turned in the omni-present PT for another car in LA because they didn't like the gas mileage. Around town - it's fine.

Lately - have been going with Enterprise here in San Diego - which has the biggest selection and usually has a price comporable to the Fox, Ace, and other 2nd tier companies.

No matter -if you get a fairly new car at most of these places it will be fine. And if you get it during the weekend - generally more availability than during the week when many people traveling on business rent cars.

Tiago_Silva

I had a really BAD experience with FOX rent a a car in LA.
When went to pick teh car the atendant almost forced me to do the insurance of the car. She sad that without it i should receive a $1700,00 dollars ticket from any officer that stops me! I complained with her about that and she insisted! I had no time for complainings so i just bought!
So When I book i thought i would pay $450,00. The the real price was de double! $950! That really annoyed me!
Later I discover that the ticket of $1700 does not exist!
She lied to me!
Another thing the fuel was full when I pick up the car and they charge me more 25 dollars when i return because of that!
FOX RENT A CAR NEVER MORE!

Tomsd

Holy Sucker is born every minute. Have never heard of a $1,700 ticket.

Tomsd

And the price charged was double what you had reserved. It's still not too late to report that and get some kind of refund. That's just terrible.

DeborahAnn

I wanted to report back that the rental we had with Fox at the Oakland airport was problem and stress free. We didn't pick up our car until 11 pm and still had the choice of several vehicles--we chose a Honda civic. It did have 50,000 miles on it and a few dings but we made sure they were noted on the rental form. We returned the car three hours earlier than we planned without any additional charges. They did put a $100 deposit on our credit card but that was taken off the cc by the next business day. We have now used Fox rental in Phoenix and in Oakland, I wouldn't hesitate using them again. We rent compact cars, without additional insurance coverage so might be easier to accommodate than someone needing a larger vehicle Deborah

megemy

DO NOT EVER RENT FROM THIS COMPANY!! THEY CHARGE YOU FOR A DEPOSIT AND GIVE HORRIBLE SERVICE!!
#1 DO NOT HONOR DISCOUNTS ADVERTISED ON WEBSITE
I scheduled a rental through their website, which said "10% discount at new Tampa location". I followed the links, but at no time did the discount appear. I cancelled the reservation 2X and resubmitted but when it still did not appear, I figured I would receive it when I picked up the car and paid for it. When I was at their office, I asked about the 10% discount and no one had any idea what I was talking about. Then, a supervisor claimed my rate ($15.99 / day) was already discounted. I found this difficult to believe, so I asked them what the usual rate was and they could not / would not tell me.
#2 TAMPA LOCATION NOT AT AIRPORT AS STATED ON SITE
The site said that it was located at the Tampa airport but that you did have to take a shuttle. The shuttle ride took almost 1/2 hour and the office turns out to be in a very unsavory area of Tampa, definitely not at the airport. Tey claimed that they were 7 miles away and that the ride seemed longer than it was. No way, I timed it. Maybe 7 mi. from the farthest runway but not the terminal!!!
#3 THEY CHARGE YOU A DEPOSIT FEE
They insisted on charging a $100 deposit even though I gave them a valid credit card. I have never had this happen any of the many other times I have rented a car. I argued but they refused to budge, and said it was for incidentals like parking tickets or tolls, even though I had to sign a separate line authorizing them to charge my card and provide information to authorities in the event of unpaid tickets or tolls. They insisted that all other companies do this but I travel extensively and have NEVER encountered this before. Also, other more well known companies I have dealt with before, take your credit card but you are not charged until you return the car. FOX charges your card immediately; it was on my online list of transactions within a few hours. I called my credit card company they said that FOX had up to 2 weeks to issue a credit. So in effect they can use my $, both the cost of the rental and the deposit, for 3 weeks.

#4 LONG WAITS CARS NOT AVAILABLE / NOT READY/ LIMITED FLEET /POOR VEHICLE DELIVERY
Had to wait in long line and it was clear the staff had no idea what they were doing other than trying to upsell everyone with something. Even though I entered all my information online which was supposed to save time, I had to do it all over again. Customers were trying to return cars in the same line as people renting that was slowing up the process immensely and frustrating those returning. Checkout process is NOT automated like other rental companies. It was an absolute mess. I was there at 2:00 and even over heard the shuttle driver ask someone who was in line what time his flight was. When he replied “4:00” the driver said “Well, I’m going to take other people because you still have to wait to return your car”. Now remember, it was a ½ hour ride to the airport, so when exactly would the shuttle return? Is there only 1?
After I finally get through all the paperwork the agent Michael asked me to follow him out to get the car. I ordered a 4 door compact, "Ford Focus or similar" with 28/38 mpg. First they said they had no car and that I would have to wait 10-15 minutes while they "cleaned it out". They said they could “upgrade” me to a 2 door FIAT!! Since when is that anything like a Ford Focus?? The back seat would not even be useable for my purse! I again questioned why they did not have a car ready, since they had my reservation for several days and now it was over 1 hour past the time I scheduled the pick up for. I needed 4 doors so I refused. I waited, waited.........Then finally I asked another employee to find out about my car and they offered a buick, and I again reiterated that I wanted a 4 door compact with similar gas mileage. Waited . . . waited. . Then they pull out a Dodge charger. I expressed dissatisfaction, saying that the mileage was not the same as what I ordered. They said this was an "upgrade" as a compensation but that was they had. All other cars needed to be “prepped”. I asked about a Ford sitting right there in front of me and they said that was not available. Dodge mileage is 16/25 - big difference from the 28/39 compact I had reserved!!! When I got into the car, the steering wheel made the speedometer impossible to see and I could not get a comfortable position. No one explained the electronic start. They just walked away. I made a stop before arriving at my destination and could not get the car started again because I had never used an electronic start. I tried to pull out of the space in a lot and the battery light lit up, the car rolled back and I could not turn and brakes were soft. VERY scary!! After sitting in the lot sticking out for several minutes I finally figured out what to do to get it started.

#5 CUSTOMER SERVICE IS LACKING, NO FOLLOW THROUGH, LACK OF RESPONSE, CAN’T REACH A LIVE PERSON AT LOCATION
In the middle of all the aggravation of the rental my suitcase was sitting to the side while I was waiting for the car. I did not realize until I got to my destination ( 1 1/2 hours away) that I did not have my suitcase. It would have been nice if in addition to showing me the electronic start they offered to put my bag in the car or at least asked if it was mine. My name and cell phone was clearly marked on the tag. NO ONE called about my luggage. I tried to call the # I had which they said was the local number. It took over ½ hour to get anyone to answer the phone, busy then on hold. When someone finally answered it was the national customer service agent, who said they would call the office and someone would get back to me. 1 hour later no call (now 3 hours time has passed since rental). I call again, and tried the "lost and found" line who said their hours were 8 - 5 Monday - Sat. This was now beyond their hours and I wanted to make absolutely sure my luggage was there before driving back to Tampa (and wasting gas in the gas guzzling car they made me take). Again called, same aggravation, this time agent said they would e-mail the office and someone would call me. No response. Called again, same aggravation and when I insisted on being transferred directly to the local office, they transfered me to the Orlando office. The manager there was nice enough but he was unable to "find the number" to reach someone who is "on duty". Finally he gave me another direct number. 4 hours after first trying to reach them 5 ½ hours after the rental, someone finally answered the phone and I explained my situation AGAIN. I felt that after all my aggravation they should at least be willing to meet me 1/2 way to retrieve my luggage and exchange the car. I spoke to the supervisor, Havier and he assured me that first thing the next morning someone would call, and then bring a new car directly along with my suitcase to make up for all the problems.
I did receive a call at 9:30 AM and the individual asked for the address and said they were leaving with a new car (after it was "prepped") and my suitcase, and asked for my address. He said he would call when almost here. It should have taken 1 1/2 hours MAX to get here, but I was patient but at 11:30 STILL NO CAR NO LUGGAGE. I again went through the aggravating experience of trying to reach someone by phone. Took 1/2 hour even on the direct number I had finally gotten. Spoke to the manager, Greg, who said he knew nothing about any of this!! He claimed that the supervisor, Havier< from yesterday must have "delegated it to someone" when I questioned how was it that one of his employees called me this morning and was planning to be gone for almost 3 hours (round trip) and he knew nothing about it. He got very snippy about me "questioning his management". He said he would personally take care of this and bring the car and luggage to me, but that again they would have to "prep" a car. I told them I no longer care about the car exchange; I wanted my luggage and explained that I had medication in it that I have already missed 2 doses of. And why are no cars ready, they all have to be “prepped”??? After 2 hours I again started with the phone calls. I finally reached a customer service agent named Kim in Los Angeles who has promised me she would talk to her manager, get this resolved, call the local agency and then call me back. I waited. When no call back came I again tried calling the office and actually reached someone there at 2:00. I asked for Greg, they kept asking why I needed him, I briefly explained I was a customer waiting for a car and wanted to know when he left. They said it was a little after 1. He finally showed up a little after 2:30 pm. This whole scenario, from leaving the terminal until receiving my luggage back, took just about 24 hours. That meant 24 hours with no luggage, and missing a day of vacation waiting for calls or deliveries that did not come. I never received a call back from Kim or anyone ever asking if my situation was resolved. I’m thinking maybe I should leave tomorrow to begin the check out process even though my plane does not leave for 4 days, who knows what to expect. But I did receive a survey….

Tomsd

It seems all the rental car companies nowadays charge a deposit - but $100 is pretty reasonable. Again, have had good experiences with Fox - but have never rented in Tampa which didn't sound like any fun.

Tesfaye_Ebrie

I rented a car in San Diego after booking online a mini van for $255 dollars for 7 days but ended up paying $400.00. They lure you to the cheapest deal but they have the worst in service. I will never forget this worst experience. The person I checked in with was so merciless who was using a scare tactic to sell everything they offer. He literally ruined my vacation. He offered me whether I was going to buy the Basic or Premium insurance coverage. I declined to both. Then, he started to force me to rent two booster seats after he knew I have two kids instead of telling me it was an option. I said I was going to borrow car seats from a friend or purchase one. He said the van was not leaving their parking lot with out renting the booster seats.I did not have option but to rent two booster seats for $16.00 per day. Once I went to parking lot to pick the van, there was no any van. I found out they were cleaning and washing it so I have to wait. I returned the van the next day and exchanged with another one since I had a hard time with the steering wheel. I returned the car on the 6th day but they charged me for both car and booster seats rental for 7 days. I had to wait for 10 minutes on the phone to talk to a customer service rep and it got disconnected while she tried to transfer my call to billing. I felt power less and did not know what else to do other than to write this comment. I hope some one will learn from my experience.

bananaamy

Today June 2012, I am here to tell you "Avoid FOX Rental".... My husband and I thought we would give them a shot, we were drawn in by their low prices. The price they quote is only an estimate. Period. They are not required to give you that low price, and they don't. Poor customer service, poor customer service... did I mention, poor customer service? In addition to the poor customer service, I have an american express card, which has a rental car insurance policy on it - if anything happens to the rental, amex takes car of it. Fox informed me that they will not honor that, but they will hold me personally responsible and charge me 129 dollars a day (for a car that I am been quoted the rate of 39 a day).. if anything is wrong with the car until they are able to get it fixed. Something doesn't seem right with this company, and I hope that someone alot smarter them me files a class action lawsuit disputing their business practices.

FOXRENTACARHATER

Last Friday I picked up a car I had reserved from Fox Car Rental at LAX. The brake pedal went almost to the floor and the interior of the car was filthy. After driving for 2 hours to Pasadena in heavy traffic, I parked and only then did I notice there was no sticker in the upper right hand corner of the rear CA license plate. I called their customer assistance number and after 49 minutes on hold was told I would have to drive back to LAX to have the matter resolved. On Monday, I spent 2 hours driving from to and from the Ontario location where I got a different car. Today, one day later, the check engine light went on. I called the Ontario location at about 4 pm and after being on hold for 57 minutes (!) I began to complain. The woman who answered said she had had it with people complaining and hung up on me!!!!!! This place is a trainwreck and really deserves to be put out of business.

Rastaguytoday

FOXRENTACARHATER

And soon after that you found that a rooster and 6 hens were living in the backseat.

Not only that....

Come one, one post ever, and your handle says it all.

Do you have anything better to do than to find a forum that you didn't belong to and bash a rental car company?

Next you had to push the car 43 miles in the snow, going uphill all the way. This might be a Chevy Chase movie, if you get imatinative enough.

Next time try Hertz instead of being pound foolish and penny foolish.

ncounty

I have had no problems with them but did a note to self to avoid the one in Vegas unless it is a great deal because it is off offsite. It involves yet another shuttle ride once you get to the facility where all the other rental car companies are. Not worth it for a dollar a day savings.

Derek012

Awful-will NEVER rent from them again. It took over two hours to pick up our car in Denver and that's only because several families in front of us were so disgusted they walked out. The staff NEVER apologized or offered ANY explanation. Never again

djbrownstein

Beware!

Worst car rental experience ever.
In Fort Lauddale Florida.

Head reserved a car for a week, and the shuttle phone line rang busy for over an hour.

Ended up renting from Budget. A good deal, and good service.

junglejim70

@ Rastaguytoday

Have you read the reviews for Fox Rent A Car? Have you ever rented from Fox or planning to sometime soon? If no I would suggest you go troll somewhere else because a lot of people actually appreciate these people sharing their experiences and giving them a heads up on these low life companies.

I agree with FOXRENTACARHATER and would advise people to do their homework before making the decision to rent from Fox.

Rastaguytoday

jungleboy - the same goes for you. This is your ONE AND ONLY post. Are you a wolf in foxhater's shoes?

Whether it's bad or good, being a professional basher doesn't do it for me.

djbrownstein - ONE AND ONLY POST. Are you folks just one person or a group of bashers?

Derek012 - another ONE AND ONLY POST. It's a gang or a prolific poster of many hats.

FrankS

Rasta,
This isnt the 1st time you posted accusations on this thread

Maybe these people find Fodors after a google search and wish to share a review. A terrible travel experience is a strong motivation...unlike your vitriol which appears to be motivated by simple boredom in the wee hours of the morning