May_L

AVOID THEM. They are liar and murderer.

I rented a 4x4 vehicle online. When I pick up my vehicle at their LA Airport facility, they gave me a regular front wheel drive (2x4) SUV. I asked the customer representative for many times if he could confirm the vehicle he is giving to me is a 4x4 because we are going to a snowy mountain. The customer representative insisted it's a 4x4. We asked another customer rep. at the check-out booth before we leave the facility; the rep. insisted it's a 4x4.

By trusting both of the reps, we went to a snowy mountain and sure enough we got stuck and almost got us into an accident and might injure or kill all of us.

After returning the car to the company, I wrote a detail letter to the manager and have my credit card company contacted them to dispute the charges. Not only they did not offer an apology, they don't even response to us. My credit card company approved the dispute. I thought I’m being kind by just let it go without asking an apology.

Few months later, I received a letter from a collection company said I owe them the rental car charges plus interests.

How ridiculous!!! They cheat, liar and almost get us into accident, ignore to resolve their misconduct with us, and dare to send a collection letter to us few months later.

I recommend stop doing business with this company. You don't want to risk your life by saving few bucks a day.

susieQ122

We rented from Fox in Phoenix, and from what is posted above, it seems that no one has had a problem with them in Phoenix, although there have been many problems in other locations. We rented a standard car and after checking in and going down to the garage area to get the car, the attendant told us to 'take any vehicle in row 'X" or whatever. I reiterated, 'take any vehicle', and she said 'yes'. I said, 'even the Jeep Liberty?'? She once again stated, "any vehicle in that aisle'. So the hub happily pulled out of the garage in the Liberty (which is the vehicle I drive at home so we were real comfortable in it), and off we went.

BTW, the Fox rental agent told us that 'it doesn't matter who you rent from, they are all owned by Enterprise'. I don't know if that is true or not.

PeaceOut

Fox at LAX stinks.

Jesseka_Oliveira

If I could give (-) Negative Stars.... I have been a customer of Fox Rent A Car for almost 2 Weeks. I have run into SEVERAL unpleasant experiences!!! I am now on my 4th car and unlike Thrifty Car Rentals, when I extended my contract I am NOW BEING CHARGED $10 EXTRA!! Whereas Thrifty would have changed my rate from Daily to Weekly (or monthly depending on how long I kept the car. Also My 1st car, Chevy Malibu, the breaks were bad and it needed an oil change, I "Swapped" for a Camaro, and had problems putting a last min car seat in the back so came back to "swap" for a full size car (the original booked car) and there was nothing but PREMIUM or LUXURY cars on the lot... NOT WHAT I WAS LOOKING FOR!!! I ended up waiting 2 hours (one employee even stated that they had gone to lunch came back and I was still standing in the lot!!!) I left with a Chrysler 300, I went around the block when I noticed the gas tank was HALF A TANK!! I'm expected to bring it back on full, I expect to receive it on full. I took the car back they filled it but then I had to wait another 30 minutes for the paper work because they failed to give it to me the first time and I need it to get on and off of base!!!! (my husband is active military and I am retired military.) I returned the next day, the 300 was not what I wanted and had several problems with the actual car! I am now in a Nissan Altima I hope that this car is worth the $1284.00 I am being charged for 2 weeks!!!!!!!!!! This is the worst company I have ever rented from and Will NEVER RENT from them again because they have not accommodated me to a degree that I believe acceptable.

marybourquin

If you need customer service you might as well go to an empty amphitheater and holler for help. The response is about the same. Ridiculous. They don't even get one star in my mind. I've called and left messages time and time again and no one ever calls back. They over charged us. Bottom line. Avoid this company!!!!!!!!!

PeaceOut

Agree!

Cheryl_Morton

Rented a car in San Francisco and got there to find we had no car. They got us a taxi which they offered to reimburse us for and said they would deliver a car to us the next morning. A 300 cab ride and 4 days later and we still have no vehicle. Totally ruined our vacation.

marybourquin

HEY GOOD NEWS!! Fox customer service finally contacted me and did give me my money back for the amount that they overcharged me. Just wanted to let you know that they did help me after being very persistent. Maybe I would use them again after all.

ahac

WARNING!!!!! THIS IS THE WORST RENTAL CAR COMPANY IN THE WORLD!! If you have any problems they will leave you on the phone for hours. They charged us 3 times for our rental and once we managed to finally get to speak with a representative, they claimed they hadn't!!!! We still haven't gotten our money back!!! They are the absolute worst!! I had to share this because it has been the worst experience of my life!!
They should not be allowed to operate. Don't rent a car with them, there are lots of good options out there, you don't need to go through this. It can ruin your return from your holiday.

SOCALOC

***WARNING!!!!! THIS IS THE WORST RENTAL CAR COMPANY IN THE WORLD!! ***

So we've heard. Maybe you can write a review on Tripadvisor so others can avoid your nightmare. Thanks.

Prr

Rented out of Denver. Never again. Impossible to contact. They NEVER answer the telephone. I left several messages after leaving my eyeglasses in the car when returning it. I never received a reply. Earlier I tried to call with a question several times and noone answered. I emailed trying to get an answer and that was never returned. The car was horrible in the mountains. Not worth it. I'll go somewhere else.

Clint44

WORST car rental experience of my life was with FOX.

Beware of this company.

Pay $5 more per day for a reputable company.

Joseph_Gavinski

Well, you judge for yourself.

Rented a car in Phoenix in Nov 2011. Forgot an iphone in the car. Went to retrieve it. Car had been moved and readied for another rental. The phone was not where it was left. The phone was not turned into lost and found. My conclusion: the phone was stolen by a Fox employee. Your conclusion: ????. Would not use them again. I will pass the word.

qwovadis

Fox always has best prices for me

not always best service usually they are fine

for econos which I rent a lot.

Not noted for personal service kind of like Wal Mart

but price is ALWAYS best.

qwovadis

alamo enterprise priceline.com hotwire.com

better personal service at not quite as good pricepoints

for me... I hang on to my stuff do not blame others if I lose

it and always insure it so I am always fine with fox.

Schnubbs

BEWARE FOX RENTAL! We reserved an SUV at San Francisco airport (SFO). Our flight was delayed only about 15 minutes. When we showed up at the counter (about 10:45 pm) we were told our SUV was no longer available as it had been rented out, and they had no replacements. We had a lab in a dog crate, two toddlers, lots of luggage, and only one driver. We couldnt fit in the compact car they offered us as a replacement. The solution from the staff was to take a cab to the place we were staying (across the bay) and then call another cab in the morning to take us to San Jose to get an SUV. The kicker was the rude employee who kept saying "What do you expect me to do about it?" So be careful from renting from these guys unless you enjoy being stranded at the airport...

Fuliansan

I hope it's not too late for you. On Christmas eve, I rented a minivan for our trip in San Diego, the difference in price was almost 100.00. When we got there, they did not have the vehicle I had reserved a month in advance, and tried to give me a Chevy Aveo instead. It would have been kind of complicated to sit 5 adults, a car seat, and luggage in a car that size.

They sent us to another rental company, and offered to pay the difference. The car we received at the other place was smelly, old and had a mileage limit. At the end, we had to pay 300 dollars more. It took me almost a month to finally reach someone from customer service so they would finally requested that I sent copies of the rental agreement and the documents that I needed for the reimbursement. Which was funny, because I left copies of all those with the San Diego Branch Manager before I left. After I called their office in LA, and threatened with complaining to the Better Business Bureau, they finally sent the check 3 weeks later.

Employees are rude, they don't have the vehicles they offer, they never answer their phones. Save yourself some time, effort, pain and suffering. Go to a more expensive place, it will be worth it. You get what you paid for. Fox Rent a car is not the exception.

DeborahAnn

I'm trying to make a decision about Fox Rental for Oakland in March. I'm wondering why most of the posters on this thread signed up just to trash Fox Rental. Is there a real problem with this company or is this a "smear" campaign?? Just too weird---Deborah

DeborahAnn

I should not have said most rather most recent posters on this thread seem to have registered only to post a negative comment about Fox rental---I'm wondering what content on this thread is an accurate assessment of the company and it's cars. Deborah

ready4thecomet12

I wouldn't touch Fox Rent A Car with a 10ft pole!

https://www.facebook.com/pages/Fox-R...12699012117056