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Trenitalia website - reservation change problem

Trenitalia website - reservation change problem

Aug 31st, 2006, 12:52 PM
  #1  
Original Poster
 
Join Date: Aug 2006
Posts: 4
Trenitalia website - reservation change problem

Hi,
I made a reservation for my boss on Trenitalia. Somehow, I managed to choose the wrong departure time AND location. I have my PNR code and my Reservation Change Code and when I try the Change Reservation link, after inputting those two pieces of info and hit "go" I receive an ERROR 404 File Not Found message. I'm in the USA and tried a couple of phone numbers that I found in some of the posts but the lines were not answered. Anyone got any ideas? I'm in hot water with the boss for making this mistake!
Thanks!
Angie
angiem_utexas is offline  
Aug 31st, 2006, 01:23 PM
  #2  
 
Join Date: Feb 2003
Posts: 3,916
I found the phone number for the Trenitalia regional office in Rome on another travel board. Here it is as you would need to dial it from the US: 011-39-06-4730-6895.
TimS is offline  
Aug 31st, 2006, 02:16 PM
  #3  
 
Join Date: Jan 2003
Posts: 2,019
My sympathy. I always handled travel for my bosses, and it's not an easy job.
i_am_kane is offline  
Aug 31st, 2006, 05:49 PM
  #4  
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Join Date: Aug 2006
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Thanks to both of you! I will try that number! ;-)))
angiem_utexas is offline  
Aug 31st, 2006, 07:18 PM
  #5  
 
Join Date: Oct 2003
Posts: 32,298
For most reservations in Europe the day is listed first, then the month and year.
kybourbon is online now  
Sep 1st, 2006, 06:04 AM
  #6  
Original Poster
 
Join Date: Aug 2006
Posts: 4
Thanks - I got the date correct, just the wrong station and the wrong departure time. I called the Rome number and no answer. Will keep plugging away. If I don't resolve it today by 4:30 central time, well, the boss just will have to do it in person. ;-) sigh.....

Thanks all.
a
angiem_utexas is offline  
Sep 1st, 2006, 06:27 AM
  #7  
ira
 
Join Date: Jan 2003
Posts: 74,118
Hi A,

Trenitalia tickets are refundable.

Why not get the proper reservation now and work out the refund later?

ira is offline  
Sep 1st, 2006, 07:16 AM
  #8  
 
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Angie,

A smart, logical suggestion from Ira.
i_am_kane is offline  
Sep 1st, 2006, 08:05 AM
  #9  
 
Join Date: Apr 2005
Posts: 5,233
I'm with ira -- make a new reservation and tell the boss to get the refund.

Oh, and blame it all on the Website.
j_999_9 is offline  
Sep 1st, 2006, 08:14 AM
  #10  
 
Join Date: Nov 2004
Posts: 7,134
angiem, remember there is 7 or 8 hours time difference between your part of the US and Europe. The trenitalia phones may not be manned 24 hours a day.
Mimar is offline  

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