TRAVELOCITY SUCKS
#1
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TRAVELOCITY SUCKS
I am traveling to Paris in May and Fed EX lost my tickets ... it took me a whole week and many phone calls to get travelocity and FEd ex to finally admit that the tickets were lost. Travelocity now wants me to make a trip to the airport and file a LTA form ... $50 a passenger and pay the fee. Travelocity claims they will reimburse me but I've had such a difficult time getting them to return my calls that I feel I will be kissing my $50 goodbye.<BR><BR>Travelocity SUCKS!
#5
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No ... actually they both do because travelocity was acting like I was hiding the ticket and they haven't been at all helpful. I was arguing with one person that kept on saying "... well ...the computer screen says you've received the tickets .." I told them that I didn't have the tickets to which they responded ..." but the computer screen says you have received the tickets ..." This conversation went on for about 10 minutes. SO yes they DO SUCK!<BR><BR>The airlines did NOT offer an e-ticket .. I would have gotten one otherwise.
#6
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Shannon, here's a piece of advice for the next time you're on the phone with a service person, airline or otherwise, who is either acting like an idiot or treating you like one: Hang up and try again. A different rep might have a better strategy -- like finding out the FedEx tracking number and tracing that.
#7
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Thanks Ellen.<BR><BR>I eventually got them to do that. Apparently Fed Ex was not able to "retrieve the package" so they will have to reissue the tickets. My problem with travelocity was not that my tickets got lost ( that was Fed Ex fault) but the fact that it took me so long to get them to take me seriously and actually return my messages.<BR>I am NOT looking forward to trying to get them to reimburse me : (
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#8
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To those of you who replied about getting an e-ticket well, this is not always possible. If you book a flight which requires a leg with another airline (e.g. ORD to FCO on American returning from Palermo on Italia to FCO and FCO to ORD) American requires that a paper ticket be issued for the entire trip.



