Tiger Airways--Is it Really that Bad?

Mar 11th, 2013, 03:43 AM
  #1  
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Tiger Airways--Is it Really that Bad?

That topic title pretty much covers it. Has anyone ever had good experiences? When I considered booking with them in the past the overwhelming response was, "No."

I'm needing to book (2) one-way tix Brisbane to SYD; and SYD to MEL, and the savings are significant.

Whaddya think? Thanks!
Songdoc is offline  
Mar 11th, 2013, 03:48 AM
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I have travelled Melbourne to Darwin with them and they were fine. Just check in on time, read rules etc. same as all low cost airlines if problems and flight needs to be cancelled don't have a lot of planes as backup
northie is offline  
Mar 11th, 2013, 08:01 AM
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Thanks so much!
Songdoc is offline  
Mar 11th, 2013, 02:19 PM
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I have used them and thought them excellent ( for the price) much better than some of the budget airlines here in the UK!
Smeagol is offline  
Mar 11th, 2013, 07:29 PM
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I flew them and thought them okay. The planes are tight and the whole experience is very much "bus with wings", but if you save enough...

The policies are also clearly designed to minimize expense/maximize revenue. They are not there for your comfort. I also suspect that, if something were to go wrong, they would be less than helpful.

And, while they shouldn't forever have to answer for it, it was only 2011 that the airline was grounded for violating safety protocols. That being said, I believe they are now under new management.
travelgourmet is online now  
Mar 11th, 2013, 10:21 PM
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Isn't tiger airlines part owned by Singapore Air?
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Mar 12th, 2013, 12:45 AM
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Have you checked Jetstar Songdoc? I'd choose them over Tiger, although I've not flown Tiger - always avoided them based on reputation.
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Mar 12th, 2013, 09:34 AM
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I have flown Jetstar from Hong Kong to Singapore. Tiger Air was just a bit cheaper but I was worried about some of the reviews. I saw the Tiger Air counter at HKG. It was a zoo.
Treesa is offline  
Mar 12th, 2013, 05:59 PM
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No, Tiger is not owned by Singapore Air. Singapoe Air does not own a budget airline, but they do own a regional airline, Silk Air.
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Mar 12th, 2013, 06:16 PM
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No, Tiger is not owned by Singapore Air. Singapoe Air does not own a budget airline, but they do own a regional airline, Silk Air.

Actually, Tiger Airways was started by a group of which Singapore Airlines was the lead investor. They retain the largest shareholdings of Tiger Airways Holdings. I don't believe that Singapore Airlines has much to do with day-to-day operations, though.
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Mar 14th, 2013, 05:19 AM
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You get what you pay for with Tiger, the same as on the European budget airlines such as Vueling and easyJet. I've been happy to get Tiger's low prices without frills for flights lasting only a couple of hours. Tiger in Australia had some regulatory difficulties in 2011 which you can read about on Wikipedia.
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Mar 14th, 2013, 11:51 AM
  #12  
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My flights are each about 90 minutes and I'm probably going to take the chance. I've never had a problem with EasyJet -- and I don't need any frills. I'm looking at around a $200 savings (for two people). Thanks for your input. I'll let you know how it goes. (The flights aren't until May.)
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Mar 14th, 2013, 01:41 PM
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I thought SA had something to do with Tiger Air, thanks for clarifying that Travelgourmet.
I agree Southam you do get what you pay for with them as. Long as you know their terms I think you are fine. I have only used them from Singapore to Thailand when they initially started out and Singapore was their hub.
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Mar 14th, 2013, 02:07 PM
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Just found the below online, didn't realise they fill in the "gaps"

With Singapore Airlines having a stake in the airline, the airline occasionally fills in the gap when SIA drops its services from certain destinations. Macau, once served by SIA before being taken up by its subsidiary, SilkAir, in 2002, terminated all flights completely by the end of 2004. Three months later, the route was taken over by Tiger Airways with flights commencing 25 March 2005. A similar pattern can be observed in Krabi, where SilkAir suspended services in February 2005 in the wake of the effects of the 2004 Indian Ocean earthquake. Tiger Airways resumed direct services to the location from 7 October 2005
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Mar 14th, 2013, 09:59 PM
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Singapore airlines also own Scoot which is a low cost carrier.

Virgin Australia is currently trying to take control of Tiger Airways Australia but it seems the regulator is delaying their approval

As others have said, Tiger would be my last resort
Geordie is offline  
Mar 21st, 2013, 05:24 PM
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What they are not Grrrrrreat?

No I have heard they are not great. But that was someone quite pishy posh. You get what you pay for (except American Airlines which is expensive and rubbish). So if it saves you some serious money go for it. Think what that money could be spent on once you get there? It is not as if it is a 14 hour flight. For the short/medium haul these airlines are fine. Done similar airlines in Europe and the US and most have been just fine; Easyjet, Vueling, BMI Baby (RIP), Spirit (one time great, one time aaggh!), Ryanair
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Mar 21st, 2013, 06:53 PM
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Thanks so much for the responses. After all this it turned out that the times didn't work out for the Tiger Airways flights! But it's good to know that next time I can use them if the times work out.
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Mar 25th, 2013, 05:23 PM
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I, my uncle and his wife took a Tiger Airways' flight from Singapore to Vietnam on the 10th Feb 2013, flight# TR2308 after hopelessly in getting Singapore Airlines tickets since it's too close to Chinese New Year. What should I say because it's too terrible compares to what i had to pay (nearly 1,400 SGD/3 paxes/1 way). We're all tired, freak out when the plane was suddenly swayed and kept swayed most of the journey's time. It was the first time we traveled with this airline and I do hope no second time come up. Thanks for your topic anyway.
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Jan 22nd, 2015, 12:00 AM
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YES IT IS THAT BAD! Tigerair SUCKS bigtime!!!
I contribute from SIngapore. There are bad reviews INTERNATIONALLY
Especially the Singapore ground counter staff!
When we had to make a complaint there were THREE other groups of people who wanted to complain at the same time!
The duty manager one " Mumtag Begum" wioking on 22nd January 2015, around 11am Singapore time simply stuck to her slogan, whatever happens it is not our fault, it is YOUR fault!
The skinny monkey conveiently refuses to give her name and escpaed / disappeared when she knew the problem was that the fault lay with the ground staff. Terribely RUDE, IRRESPONSIBLE and UNPROFESSIONAL. Don't fly this airline even they PAID you!. Especially from Singapore , you would be better off / happier rowing a boat!

It is high time the airline fired these idiots and employ proper front line COURTEOUS and professional people. A disgrace to budget airlines and to Singapore CHangi airport.

For those who want to read our experiences, it is indicated below:
My wife and myself WERE loyal customers of Tiger airline It saddens me to say that it is disappointing that the service quality and lack of responsibility of the service staff at Changi International Airport is appalling.

She had already been boarded ( one of tigerair's staff) had collected her boarding pass at the boarding gate and informed the plane she was boarding. As her handcarry was being screened by airport security , they found an item they were not familiar with and there was an half hour delay . ( which the airport is looking into ) . Since she already handed in her boarding pass. the tigerair staff Promised her the plane will wait. five minutes before flight time. the airport screening was finally done and she was ready to board behind a small family on the same flight. Horrors of horrors, despite the promises of the tigerair checkin counter she now insisted that we would have to purchase a new ticket. Not only that, she was nonchalant about it and when asked her name she told that she had no name! Upon further questioning she said her name was" magician venus gamutan, " and the other "sumitra venugopai" Totally irresponsible!!! Makes you wonder how many magacians and wizards there are in tigerair , more likely what kind of service attitudes these monkeys have!
They are just RUDE and UNPROFESSIONAL!

Incensed, we then approached the duty manager on day shift. She too refused to give us her name! TOTALL IRRESOBSIBLE! Her badge was turned around to hide her name! . When we interrogated her colleagues , it was a" Mumtag Begum" and she was just SUPER RUDE, insisting it was not their fault although her colleagues at the boarding gate did confirm that they had Promised the flight would wait And the boarding pass was already collected!!!

She SHOUTED at us and told me she will not talk to me , only to the other passenger. She would not give her name nor take responsibilty. And she insisted it was the passenger's fault. She simply stuck to her slogan, whatever happens it is not our fault, it is YOUR fault!
And conveniently she suddenly disappeared! When 3 groups of people came and complained at the same time.
She hid her name badge
refused to give her name
and did a disappearing act!

I insisted she called the boarding gate to check what happened. She called and there was a PROMISE from ground staff that the plane would wait for the passger to board. Despite this the Promise was not fulfilled by these untrained bunch of monkeys in Singapore
I would like to get a response from Tigerair regarding this person and I would love to hear more feedback regarding Tigerair.
I would gladly forward it to the CEO
THank you for reading
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Jan 22nd, 2015, 01:15 AM
  #20  
 
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I would like to suggest that the refined and good users of the prestigious Fodor's guide books and forum not to damage their travelling experiences and holidays by using notoriously bad serive budget airlines such as tiger air.
There had been enough complains to date of happy intentions of holidays being spoilt abruptedly.

It would also be prudent for investors thinking of investing in the company to take caution as things do not seem to be turning around at all for it.

Caveat Emptor
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