How to contact Vueling from US

Old Apr 2nd, 2015, 09:32 AM
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How to contact Vueling from US

We need to cancel a flight on Vueling due to medical problems. We bought the "cancel for any reason insurance" at the time of booking. I have sent numerous emails but get bizarre , unrelated answers back. I tried calling, no number listed for US, so used"rest of world." A message came on saying calls weren't accepted from my area. Any other suggestions or help would be greatly appreciated! I am in Pacific time zone ( 9 hrs time difference to continental Europe) as far as calling hours. HT
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Old Apr 2nd, 2015, 10:09 AM
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Use Skype to call their European number. It's free or almost free.
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Old Apr 2nd, 2015, 10:58 AM
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I'm in pacific time zone as well. I call the UK and Europe all the time -- just call early in the AM your time. I'd just call their regular German #.
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Old Apr 2nd, 2015, 02:59 PM
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I saw phone numbers for the UK and assumed the main ones were for Spain. So I will try to call or skype the German one. Thanks. I have canceled all the little and big reservations for six weeks of independent travel in Italy except for this one. Vueling doesn't make it easy.
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Old Apr 2nd, 2015, 03:05 PM
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OOPS, Jeeze Louise . . .(!) I have no idea where the "German" came from. I had posted a response to another thread about Germany is the only thing I can think of

I did mean the regular Spanish number
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Old Apr 2nd, 2015, 06:01 PM
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Well actually Spain is better as I speak Spanish but no German. It is so easy to cancel flights with US carriers. This is so difficult and a hassle for something one should be able to do easily online.
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Old Apr 2nd, 2015, 07:26 PM
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https://tickets.vueling.com/Retrieve...&culture=en-GB
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Old Apr 3rd, 2015, 11:49 AM
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mrwunrful, it lets you change your flight, not cancel. The phone numbers list xountries and US is "rest of world" I tried it but a message said calls not accepted from my area. Frustrating.
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Old Apr 4th, 2015, 11:11 AM
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In that case, contact your insurer. I assume that the ticket is non-refundable. Maybe cancelling gets you some taxes back, I dunno. Other than that, I don't see how an insurance company would look at a no-show differently from a cancelled ticket. Are you assuming or do you already know that they won't reimburse a ticket unless it is cancelled before the flight?
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Old Apr 4th, 2015, 01:26 PM
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I assume and don't know insurer's name. Have to dig deeper for that.
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Old Apr 7th, 2015, 03:45 PM
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Insurance was sold by Vueling at time of purchasing ticket.
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Old Apr 7th, 2015, 09:26 PM
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I looked at the Vueling website and it shows where you can look at the insurance that they offer and when I looked a bit further at the cancellation information it had several phone numbers and a website to file a claim for the insurance. Also, did you get all the insurance information included with your e-ticket when you booked the flight? That usually has all the information you need for filing a claim. I have booked insurance through other airlines before and they always come with all the insurance information. This would be your proof of buying the insurance so I assume it was e-mailed to you. Good luck.
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