Please help me find a telephone number for TUIfly, a budget airline, in Germany!
#1
Original Poster
Join Date: Feb 2003
Posts: 1,079
Likes: 0
Received 0 Likes
on
0 Posts
Please help me find a telephone number for TUIfly, a budget airline, in Germany!
I bought tickets on TUIfly, which is a budget airline in Germany. I received an email from them saying that my flight had been changed from 9:30 a.m. to 10:30 p.m. and did I want to accept the change. I don't want to accept the change, but they gave me no way to tell them that except to call them. All the numbers they gave were for calling them from different European countries. I need a number to reach them from the USA. If anyone can help me with such a number, I will be eternally grateful.
I have tried emailing them twice and the first time got no response and the second time (using a different addres) got an ambiguous response.
I have tried emailing them twice and the first time got no response and the second time (using a different addres) got an ambiguous response.
#2
Join Date: Aug 2003
Posts: 943
Likes: 0
Received 0 Likes
on
0 Posts
I think you're going to have to bite the bullet and call them in Europe. When I've dealt with questions for small European carriers, I look to see if they have a number for the UK so I know I'll get someone who speaks English.
#3
Join Date: Feb 2005
Posts: 9,017
Likes: 0
Received 0 Likes
on
0 Posts
They don't want you to contact them by phone. If you try one the 0900 numbers it'll cost you 0.99€ per minute from Germany. From abroad it'll be difficult to reach. You can try the other numbers.
http://www.tuifly.com/de/service/servicecenter.html
http://www.tuifly.com/de/service/servicecenter.html
#4
Join Date: Jan 2003
Posts: 74,699
Likes: 0
Received 0 Likes
on
0 Posts
Hi K,
Their site says that they have English speaking operators.
Did you call their German number:
1016818 Dial around number
011 International call from US
900 1099595 number in Germany
Also try
TUI Airline Management
Karl-Wiechert-Allee 4
D-30625 Hannover
Phone +49 (0)511 566-2362
Telefax +49 (0)511 566-2353
Email: [email protected]
www.tui-airlines.com
Their site says that they have English speaking operators.
Did you call their German number:
1016818 Dial around number
011 International call from US
900 1099595 number in Germany
Also try
TUI Airline Management
Karl-Wiechert-Allee 4
D-30625 Hannover
Phone +49 (0)511 566-2362
Telefax +49 (0)511 566-2353
Email: [email protected]
www.tui-airlines.com
#5
Original Poster
Join Date: Feb 2003
Posts: 1,079
Likes: 0
Received 0 Likes
on
0 Posts
I think they DO want me to call them, but all the numbers they give are numbers to use FROM different European countries.
IRA -- So, if I use 011, isn't there a needed country code after that before I dial the 1016818? Or what does "dial around" number mean? I'm not familiar with that term. I tried dialing 011 900 1099595 and that didn't work.
IRA -- So, if I use 011, isn't there a needed country code after that before I dial the 1016818? Or what does "dial around" number mean? I'm not familiar with that term. I tried dialing 011 900 1099595 and that didn't work.
#8
Join Date: Jun 2003
Posts: 12,188
Likes: 0
Received 0 Likes
on
0 Posts
If it's 99 Euro cents within Germany, it might be a ridiculous rate from outside Germany. At least that's how it worked for us phoning a 0870 London number from Canada. So I'd be very cautious, and consider getting a phone card to limit your liability.
#9
Join Date: Jan 2003
Posts: 74,699
Likes: 0
Received 0 Likes
on
0 Posts
Hi K,
I boobooed.
Logos is correct, you need the country code for Germany.
1016868 reduced charges for int'l calls
011 to get out of US
49 to call Germany
900 1099595 number in Germany
This is a 900 number, so it might not work.
The home office number
1016868 011 49 511 566-2362 might be better.
I boobooed.
Logos is correct, you need the country code for Germany.
1016868 reduced charges for int'l calls
011 to get out of US
49 to call Germany
900 1099595 number in Germany
This is a 900 number, so it might not work.
The home office number
1016868 011 49 511 566-2362 might be better.
#10
Original Poster
Join Date: Feb 2003
Posts: 1,079
Likes: 0
Received 0 Likes
on
0 Posts
I am also concerned about the cost of a call to a 900 number. So I used the email address that ira gave and we'll see if I get any response from that one. Thanks to everyone who responded so quickly.
#12
Original Poster
Join Date: Feb 2003
Posts: 1,079
Likes: 0
Received 0 Likes
on
0 Posts
I finally tried the number for management that ira gave above. They gave me another number which I called and they connected me to customer service. Finally, I had a real live person to talk to. She quickly took my information, made the cancellation, and credited my credit card for the total amount. Actually I made $5 on the deal -- apparently the dollar got a little stronger from the time I bought the tickets until now! Well, maybe that will pay for the phone calls. I use net2phone for calls the Europe and it is very cheap.
Thanks again to all who helped, especially ira.
Thanks again to all who helped, especially ira.
#13
Join Date: Feb 2005
Posts: 9,017
Likes: 0
Received 0 Likes
on
0 Posts
>tried the number for management that ira gave above
Thanks! I'll try this next time, but given my luck, all they'll do is to inform my that they've got an 900 number... I'll try in broken English with identification restriction enabled!
Thanks! I'll try this next time, but given my luck, all they'll do is to inform my that they've got an 900 number... I'll try in broken English with identification restriction enabled!