Can they do this???

Dec 19th, 2005, 06:09 AM
Original Poster
Join Date: Oct 2005
Posts: 65
Can they do this???

Hi-- I have booked a flight on British Airways thru Expedia and need to change my flights...we start off in Honduras going on American thru Miami, where we get on British Airways to London. According to Expedia, I cannot cancel the flight without losing all my money...they say British Airways will not give me credit for another flight??? Can this possibly be true-- an airline can simply keep your money if you need to change????
anaaleman is offline  
Dec 19th, 2005, 06:12 AM
Join Date: Feb 2004
Posts: 23,074
You've booked a non-refundable ticket. And most discount tickets sold by Expedia have a penalty fee for changing. You should be able to change your flights, but with a change fee, which ran run up to US$200-300.
rkkwan is offline  
Dec 19th, 2005, 08:38 AM
Join Date: Aug 2005
Posts: 775
Yes, often the cheapest tickets have restrictions like non-refundable or no changes unless with a large penalty...
Have another look at the rules, maybe it says how much you must pay for a change.
Ida101 is offline  
Dec 24th, 2005, 04:26 AM
Join Date: Jul 2005
Posts: 1,147
Yes, flexibility with airline tickets is very expensive !!
Fabio is offline  
Feb 16th, 2006, 09:32 AM
Join Date: Apr 2003
Posts: 19,419
Keep calling both Expedia and British. Different agents have different answers.
FainaAgain is offline  
Feb 16th, 2006, 09:45 AM
Join Date: Jan 2003
Posts: 2,049
I think most airlines will not deal directly with someone who bought the ticket through an agent; they insist that you go through the agent to make any changes.

There may be a communication problem here if you asked to cancel a ticket when your objective is the change the ticket. I think most airlines do allow you to change the ticket, although there is a hefty fee involved if you bought a non-refundable ticket. Actually, many airlies will allow you to cancel the ticket, but instead of giving you back your money, they give you a voucher good for use on that airline withing a certain period of time, such as before a year from your original flight date, after having taken out the hefty fee.

All the online booking sites I have seen provide this information, and make you acknowledge that you have read it before allowing you to make the purchase. Its not prudent to acknowledge that you have read something unless you actually have, but alas many of us do just that.
clevelandbrown is offline  
Feb 16th, 2006, 11:28 AM
Join Date: Jan 2003
Posts: 15,144
When you purchased the ticket you agreed to the terms and conditions of the airline for that fare. You should read the t&c for the ticket you bought to see what the rules are.
mrwunrfl is offline  
Feb 16th, 2006, 11:29 AM
Join Date: Jan 2003
Posts: 15,144
Expedia may have there own terms, too.
mrwunrfl is offline  
Feb 16th, 2006, 12:38 PM
Join Date: Oct 2004
Posts: 262
I had British Airways tickets, booked with them. I could not make a change or cancel. i lost the money.
going_places is offline  

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