We went here for dinner last night with a party of 10 people. After placing our food and drink order it took quite some time for the waiter to return with the drinks. Much later he brought over 2 half-full baskets of chips for all 10 people (each subsequent basket is $3.50 at Lorraine's). The salsa came after most of the chips were eaten. About 1 hour after placing our orders he returned to the table to tell us that they ran out of crab enchiladas and there was no more sauce for the red snapper. This affected 3 of the people at the table who had to order additional food. We waited another 45 minutes and he came over to the table to tell us that the food would take 20 more minutes because "the duck takes a long time to cook and all of these other people here ordered before you." Keep in mind, this was 1 hour and 45 minutes after we placed our orders. He told us the duck took 30 minutes to cook and that because someone ordered a well-done filet mignon that also took 30 minutes to cook. He then told us, "it's not my fault." After waiting 20 more minutes someone went to find him in the small restaurant and ask where our food was. He told us they were just decorating our plates. The food then came to the table practically one plate at at a time. The well-done filet was given to the person who ordered a rare filet and vice-versa. My rack of lamb came out and was cooked well-done instead of rare. Worse, it wasn't even a RACK of lamb, it was two small pieces of lamb one that was mostly bone, dried out and overcooked with an 1/8 cup of white rice. There was no way I was going to pay $28.50 for that. When I told the waiter that I didn't want the lamb and that he could take it back and I would eat somewhere else he grabbed the hot plate and said "F*%^$, I have to get a pot holder and I'll be right back." He left the lamb in front of me for a good ten minutes, never once apologizing for the mistake. The plates of food were very inconsistent. The filet was supposed to be served with rice pilaf but instead was served with about 1/8 cup of white rice that looked and tasted like instant rice. When the bill came at the end of the night there were several errors on it. The lamb that was returned was still on the bill, the crab enchiladas that they ran out of were still on the bill and a drink that was sent back was still on the bill. The entire time that this happened the owner was circulating around the small restaurant and never once came to the table to check-in or apologize or offer the ten of us an extra basket of chips. We had to seek her out to inform her of the problems and ultimately she removed the items that should have been removed and corrected the bill. She also removed $30 from the bill in alcohol. All in all this was an extremely disappointing night. I don't think anyone in the restaurant would have taken responsibility if we didn't speak up. Later in the evening people in our party were in a cab and found out that although this restaurant was once a good place it's gone down hill recently. Judging by the other reviews here that seems to be the case. I'd definitely skip Lorraine's next time.
Technically 5 of us attended for an evening meal on the 15th of September. Actually there were 4 adults who ate and my 18month old son who had nothing but his bottle and a couple of the Tortilla chips. Imagine our surprise when we realised they added the 18% tax stated for parties of 5 or more! It was one of those situations were you don't want to upset other members of the party but it was incredibly sharp practice which added a significant amount to an already overpriced bill. We had one clam starter between us just because we wanted to try the clams, then we each had a main course and one drink each. The bill came to $156.00 though of course this included the 18% rip off.
Had the meal been fantastic I wouldn't have kicked up such a fuss but at the prices Lorraine's charge you expect fantastic and we got bland. To be fair the the steak meal and the fresh tuna were really good but anything that required spicing up or seasoning was completely bland. One member of our meal got the Firecracker Tofu and it was completely devoid of any spices or flavour... you expect some spicing up when they use the word Firecracker in the name. If we'd walked out with a bill for $80 then it would have been about fair for what we got but adding on an 18% tax for an infant who never ate was just adding insult to injury. I would say avoid at all costs or go and sit in their uncomfortable seats, eat bland food and expect to be stung with the bill!