latebloomer

Anyone know who to contact about non working fodor's phrase app? I bought the whole package, tested it on day 1, it seemed to be fine! and now in anticipation of trip, opened again. It's frozen, I've tried everything, and I can't locate any contact information for responsible party.

thursdaysd

Never heard of it. Where did you buy it? I suppose you could try contacting the editors here - see Contact Us at the bottom of the page, they might be able to tell you where to start.

latebloomer

Thursdaysd- I bought the app here (well, under the "Store" menu. I've sent an email to the editors here. Thanks.

latebloomer

The editors responded with an email address that spits out nonsensical responses. Disappointing.

doug_stallings

Can you please elaborate on what you mean about an email address that spits out nonsensical responses? When you email [email protected], you do get an automatic response so that you know the email was received by our server. Then it's referred to someone for action.

But editors don't deal with sales. We deal with editorial issues. Please email me at [email protected] and I'll try to refer you to someone who can help.

latebloomer

The editors responded that I should email "[email protected]"
Here was the response when I sent a request to that address:

"Hello,
Thank you for recommending a destination for our City Guides app! Your opinion matters, not only to us, but also to your fellow travelers. We’ll use your feedback to make our app better.
The Fodor’s App Team
New: Our Foreign language phrase guide for iPhone and iPad!"

latebloomer

I apologize for the confusion. I should have written that the email address to which the editors referred me to kicked out the nonsensical response.