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VAT Refund at Milan Malpensa T1

Hi

I will be departing Milan directly for Singapore, and have read horror reports about claiming tax refunds at Malpensa airport. My flight is scheduled to leave at 11 am.

Does anyone know if i can process the tax refund (ie. get my receipts stamped, and cash back) after i pass through the customs immigration area, if I am going to only hand carry all my newly purchased items? Or is the only option to get all this done before i pass through immigration?

many thanks!

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