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All rail pass sellers aren’t the same

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We ordered 10-day select passes from Eurail on line in February, planning to use them in May. In April, Eurail promoted a free travel day effective for travel passes from April 2 through May 31. When I inquired about being eligible for the offer they stated that we must return our passes, pay shipping and a service charge, and then re-order the passes. Another words NO.
Their solution to granting the Free Extra Day Offer was ridiculous. Eurails' lack of customer support only reinforced my initial thoughts that I had made an egregious error selecting Eurail.com for rail pass travel in Europe.
Avoid Eurail. They don’t offer required seat reservations either!

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