Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Are there showers in Air France business lounge at Dulles?
  2. 2 Trip Report REVIEW: Cathay Pacific Premium Economy
  3. 3 My Topic TitleOverhead luggage for Embraer 145 jets?
  4. 4 flights to Basel
  5. 5 Southwest Airlines questions
  6. 6 Anyone on SQ 403 Singapore Airlines 10th Oct
  7. 7 Cathay Vs. What Other Airline for nervous flyer (NYC>HKA)
  8. 8 FLL Navigating Fort Lauderdale airport
  9. 9 Is Alitalia that bad?
  10. 10 Air Berlin and Brussels Airlines questions
  11. 11 Interesting piece on why and how airlines are making you miserable
  12. 12 2 airlines baggage transfer
  13. 13 KLM carry on restrictions
  14. 14 Trip Report Istanbul (Sabiha Gökçen) to Frankfurt–Turkish Airlines–Business Class
  15. 15 Trip Report REVIEW: Cathay Pacific Business Class
  16. 16 Small seats - big passengers
  17. 17 Iceland/Alaska Air new partnership
  18. 18 Trip Report Flight Review – Vancouver to Hong Kong – Air Canada – Business Class
  19. 19 Does a OneWorld Explorer ticket make sense?
  20. 20 Volaris ticket purchase
  21. 21 Alitalia
  22. 22 Reviews of Aer Lingus
  23. 23 Allegiant Ai
  24. 24 Ditching second and third legs on a one-way ticket
  25. 25 Trip Report Warning if flying Etihad Airways
View next 25 » Back to the top

VirginAmerica charged $20 to call when couldn't complete reservation online

Jump to last reply

I booked a flight for my 86-year-old mom the other day and the website would only let me book seats in one direction, deleting the selection for the outbound as soon as I selected the return, and visa versa. I booked her tickets with the outbound seat and then tried to book the return seat after the fact, but got a notification that there is a problem and I should call.

So I called and, after being on hold for 25 minutes, spoke with someone who was able to book her return seat.

OK, so I'm checking my credit card statement a few days later and I see a charge for $20 for using VA's call center.

Their website has had lots of problems over the last year or so since they "upgraded," so to have to pay $20 to speak to someone when the website doesn't function is ridiculous. Even more egregious, though, is that I never gave them my credit card number while talking on the phone, and the agent never said anything about being charged for the call. So I was charged based on my name and phone number, apparently (my credit card number is not associated with my mom's account).

To add insult to injury, the closest they have to a customer service number is to call the same number, and ask for "guest care." I did so, and the phone tree forced me to give a number for them to call me back. The phone rang 15 minutes later and they hung up as soon as I answered!

Other than the website bugs, I've been very happy with VirginAmerica up until now, but this gives me the impression that they're about to file for chapter 11. In any event, my next already booked flights will probably be my last with them.


6 Replies |Back to top

Sign in to comment.