Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 EUROPE FLIGHT
  2. 2 Some Q's about Rome airport
  3. 3 Kenya Airways/Skyteam questions.
  4. 4 Amex points to Paris/ Italy in 1st
  5. 5 Aegean Airlines Carry on Allowance
  6. 6 Does a OneWorld Explorer ticket make sense?
  7. 7 Anyone used webjet.com?
  8. 8 Abu Dhabi transit with separate tickets
  9. 9 Websites Which Show Flights with Flatbed Seats??
  10. 10 Overseas Flights with Different Airlines
  11. 11 Wheelchair Assistance
  12. 12 Ever cancel tickets on American?
  13. 13 Unaccompanied minor
  14. 14 Beach Ball headrest?
  15. 15 Southwest "no-change-fee" - really?
  16. 16 Southwest Airlines pricing?
  17. 17 Late flight from Miami Intl Airport
  18. 18 Air France from SFO to Madrid
  19. 19 JetBlue flight cancellation - nice job
  20. 20 Booking via Air India - help asap
  21. 21 Turkish Airlines Awful
  22. 22 AA to award points according to $ spent not miles
  23. 23 Booking flights
  24. 24 Reagan or Philadelphia Airport?
  25. 25 New United Airlines Polaris service
View next 25 » Back to the top

VirginAmerica charged $20 to call when couldn't complete reservation online

Jump to last reply

I booked a flight for my 86-year-old mom the other day and the website would only let me book seats in one direction, deleting the selection for the outbound as soon as I selected the return, and visa versa. I booked her tickets with the outbound seat and then tried to book the return seat after the fact, but got a notification that there is a problem and I should call.

So I called and, after being on hold for 25 minutes, spoke with someone who was able to book her return seat.

OK, so I'm checking my credit card statement a few days later and I see a charge for $20 for using VA's call center.

Their website has had lots of problems over the last year or so since they "upgraded," so to have to pay $20 to speak to someone when the website doesn't function is ridiculous. Even more egregious, though, is that I never gave them my credit card number while talking on the phone, and the agent never said anything about being charged for the call. So I was charged based on my name and phone number, apparently (my credit card number is not associated with my mom's account).

To add insult to injury, the closest they have to a customer service number is to call the same number, and ask for "guest care." I did so, and the phone tree forced me to give a number for them to call me back. The phone rang 15 minutes later and they hung up as soon as I answered!

Other than the website bugs, I've been very happy with VirginAmerica up until now, but this gives me the impression that they're about to file for chapter 11. In any event, my next already booked flights will probably be my last with them.

Jim

6 Replies |Back to top

Sign in to comment.

Advertisement