ShameOnExpedia.com -- An open letter to the Chairman.
May 23rd, 2006, 07:56 PM
#105
Original Poster
Join Date: Apr 2006
Posts: 212
Likes: 0
Received 0 Likes
on
0 Posts
I finally received a response from Expedia as to why they knowingly re-listed an unsafe and illegal available for booking:
“Expedia has taken substantial efforts to ensure that the property is appropriately represented to our customers. We have worked closely with the management at this property to ensure necessary changes have been made to the accommodations themselves. Indeed, representatives from Expedia, Inc. personally inspected the property. We feel that the property's management has worked with us appropriately to address all issues that have come forth. It was only after we were thoroughly satisfied with the property's product and services, that we returned the property to our listing of Expedia Special Rate hotels with the current information and star rating.”
Despite the fact they do not address the fact they are booking vacationers into illegal and unsafe properties, the next day, I received this email from a traveler, who uses the words “scam”, “mice” and “human feces” as descriptors of his Expedia WooGo Lincoln Center Experience. woogone.com/mslc.html
Maybe the Expedia representatives were at the wrong property?
“Expedia has taken substantial efforts to ensure that the property is appropriately represented to our customers. We have worked closely with the management at this property to ensure necessary changes have been made to the accommodations themselves. Indeed, representatives from Expedia, Inc. personally inspected the property. We feel that the property's management has worked with us appropriately to address all issues that have come forth. It was only after we were thoroughly satisfied with the property's product and services, that we returned the property to our listing of Expedia Special Rate hotels with the current information and star rating.”
Despite the fact they do not address the fact they are booking vacationers into illegal and unsafe properties, the next day, I received this email from a traveler, who uses the words “scam”, “mice” and “human feces” as descriptors of his Expedia WooGo Lincoln Center Experience. woogone.com/mslc.html
Maybe the Expedia representatives were at the wrong property?
May 24th, 2006, 06:48 AM
#107
Original Poster
Join Date: Apr 2006
Posts: 212
Likes: 0
Received 0 Likes
on
0 Posts
Yes, I sent them a copy of the email, along with a link to the NYC newcast w/ the undercover reporter. You would think they would be concerned about their reputation or maybe even their guests. Apparently not.
May 24th, 2006, 06:12 PM
#109
Original Poster
Join Date: Apr 2006
Posts: 212
Likes: 0
Received 0 Likes
on
0 Posts
Before ShameOnExpedia.com -- there was already: www.VictimsOfExpedia.com
Once all us unhinged people find each other, watch out!
Once all us unhinged people find each other, watch out!
Thread
Original Poster
Forum
Replies
Last Post
Chicago_Heather
Travel Tips & Trip Ideas
9
Jun 19th, 2009 06:28 AM
AAFrequentFlyer
Mexico & Central America
17
Mar 18th, 2006 12:55 PM
