Help w/ Internet Photo Shipment

Jul 28th, 2006, 06:31 PM
Original Poster
Join Date: Apr 2006
Posts: 174
Help w/ Internet Photo Shipment

Big Problem for me. We urchased $5000 worth of photo equipment from Butterfly Photo in NY for our up and coming safari. They shipped Fed Ex. Package arrived torn, 1/2 open and with $1200 lens missing etc. Was left by delivery man who had receptionist sign for it and told her that signing for it did not waive rights to make a claim for damage or missing merch. Shipper was contacted immediately and told me to have Fed Ex pick it up for inspection.They did and returned package to Butterfly. Now Butterfly is refusing to credit me 100% for merchandise. they state that Fed Ex says pkge was okay and are charging me a 10% restocking fee plus for missing lens etc. - almost $2000! I have photos that sho the condition of the package and a signed letter from the personnel who interacted with the Fed Ex driver. Any ideas as to what I can do? Talking to Butterfly gets me nowhere and Fed Ex won't talk to me as I was not the shipper. I am just sick about this!
13moons is offline  
Jul 28th, 2006, 06:52 PM
Join Date: Sep 2005
Posts: 1,172

That's terrible! I can't believe that FedEx won't talk to you! I'm sure you've done the "let me talk to your supervisor" routine...

Because of the amount of money involved, it may be worth contacting a lawyer. Sometimes just a letter from a lawyer gets amazing results. For that matter, I would call the police too - you never know, they may be able to help.

Mostly I just wanted to offer my support - with all the stress of planning a safari, you really don't need this!

Good luck, and let us know how you make out!

cynstalker is offline  
Jul 28th, 2006, 07:06 PM
Join Date: Apr 2004
Posts: 618
hi, also contact your local AG's office , yes also the police- have them take a report.
i think you have some work to do-sorry about that.
good luck
tuskerdave is offline  
Jul 28th, 2006, 07:10 PM
Join Date: May 2005
Posts: 7,391
if you used your credit card, dispute the charges and call about their replacement policy. Some gold/platinum cards have a 0 liability and will replace the damaged/missing items.
matnikstym is offline  
Jul 28th, 2006, 07:13 PM
Join Date: Jan 2003
Posts: 12,839
Oh, that's terrible. Yes, if you used a credit card for payment, contact the credit card company and dispute the charge. They'll tell you what additional documentation you need to send in.
Patty is offline  
Jul 28th, 2006, 08:57 PM
Join Date: Apr 2005
Posts: 5,215
I buy a lot of photo stuff and books over the internet. (But NOT ebay). Before I deal with anyone new I check the web site "resellerratings". Here is their rating for Butterfly Photo-
Not good.
Also for photo stuff search around the dpreview web site for retailer information. I had not heard of Butterfly Photo until your problem. But, you will find many people dealing with Adorama, B&H Photo, 17th St Photo, Roberts Imaging, Ritz, and a few others.
regards - tom
cary999 is offline  
Jul 29th, 2006, 04:58 AM
Join Date: Oct 2005
Posts: 20,129
Bummer I had some bad dealings with Butterfly a few years ago. I finally got my way when I threatened to contact the state attor. general's office and send a report to BB. - very nasty owner - half the time they don't even answer their phone. Is it too late for your credit company to hold payment while disputed?
cybor is offline  
Jul 29th, 2006, 05:16 AM
Join Date: Apr 2004
Posts: 618
hi, as mentioned already a couple of times-contact your attn gen. office where you are-this may also be considered a FED OFFENCE!that would be great!maybe not though-seeing it wasnt the US POST OFFICE. when you contact your attn gen office ask about that.they are very helpful.
i have heard of butterfly-but havent heard of anyone using them.
good luck
tuskerdave is offline  
Jul 29th, 2006, 05:26 AM
Join Date: Oct 2003
Posts: 18,272
It's not too late to contact the credit card company and that should be done immediately.
You can also try contacting the NYC Dept. of Consumer Affairs.
Also, as Cyn mentioned, have you spoken to a supervisor at Fed Ex? I've had problems in the past with deliveries when I was NOT the shipper and got very good results. Good Luck.
For future reference, I live in the city and buy all my photo equipment at B&H. They are very reputable.
panecott is online now  
Jul 29th, 2006, 07:47 AM
Join Date: Jan 2003
Posts: 4,916
Contact your credit card ASAP and challenge the validity of the charge -- you should not pay for something that you did not receive. Your credit card will investigate, and Butterfly Photo is more likely to discuss the situation with Amex/Visa/etc. than with you.
thit_cho is offline  
Aug 2nd, 2006, 01:07 PM
Join Date: Sep 2005
Posts: 1,172

How are you making out?

cynstalker is offline  
Aug 5th, 2006, 02:13 PM
Original Poster
Join Date: Apr 2006
Posts: 174
Still no more news, I am afraid. Butterfly and Fed Ex continue to stone wall. I took everyones advice and have sent letters with photos etc. to Am Ex, attourney Generals's office, Dept of Consumer Affairs and BB. I have just had to stop and put my focus on my forthcoming trip as it was just wearing me down to keep fighting with those jerks (pardon my attitutde!) Am Ex allowed me to go and get equipment elsewhere so now I am frantically trying to familiarize myslef with the 30D and 2 lens. I leave in 14 1/2 day so I am going to pray for a miracle to have this resolve FAVORABLY before I fo or when I get back. If all of my efforts don't pan out, I will seek legal counsel. Thanks ever somuch for asking. Sometimes it is really hard to deal with all of this alone.
13moons is offline  
Aug 5th, 2006, 03:14 PM
Join Date: Jan 2003
Posts: 3,534
If it's any help to you, we are an american express merchant in the truck repair business. Any time any customer has disputed their bill, the customer has won. So I would say luck is on your side.

I don't think I'll ever accept at damaged package because of your experience. Good Luck!
sundowner is offline  
Aug 6th, 2006, 07:20 AM
Posts: n/a
I would do the same thing, Michael has adviced for you to do.... i.e., call your credit card company and dispute it!!!

Good luck,
Aug 6th, 2006, 08:41 AM
Join Date: Oct 2003
Posts: 18,272
13 Moons,
Just a bit of advice. I would let all the agencies you're dealing with - especially Amex - know when you will be away and if anything further is required you will contact them on your return. Sometimes they ask for more information and if they don't hear from you they assume the matter is settled.
panecott is online now  

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