Poor hotel room conditions-What would you expect?
Aug 30th, 2002, 09:23 PM
#21
Guest
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When did we turn into a nation of wimps? A few months ago people were panicking whenever they saw any traces of white powder which they assumed to be anthrax. Now everyone is coughing and wheezing whenever they see traces of mold. I've had the stuff growing in the shower for the longest time and I'm not dead yet.
Aug 31st, 2002, 01:49 AM
#22
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Posts: n/a
Mold on interior walls is often a sign that the building was not constructed correctly and moisture is seeping in from outside. Several members of our family work in industrial construction, including hotels, and the the hotels they've worked on--including Hawaii AND Florida (plus Singapore and Hong Kong)--don't have mold problems. Our home in Florida does not have mold either, because we made sure our contractor did things properly.
The change in insurance policy in Florida has less to do with greedy "lawsuit happy" building owners and more to do with construction companies that cut corners (except on lobbying government officials), especially when the results won't be visible for years. Remember Hurricane Andrew and the thousands of homes that were destroyed--but the homes built by lowly Habitat for Humanity stood solid? That's because H for H follows construction codes very carefully, despite the use of volunteer labor (including us). Guests at a luxury hotel have the right to expect mold and mildew free rooms.
The change in insurance policy in Florida has less to do with greedy "lawsuit happy" building owners and more to do with construction companies that cut corners (except on lobbying government officials), especially when the results won't be visible for years. Remember Hurricane Andrew and the thousands of homes that were destroyed--but the homes built by lowly Habitat for Humanity stood solid? That's because H for H follows construction codes very carefully, despite the use of volunteer labor (including us). Guests at a luxury hotel have the right to expect mold and mildew free rooms.
Sep 3rd, 2002, 07:56 AM
#24
Guest
Posts: n/a
Say fs([email protected]),
My question was posed as a detailed hypothetical as a solicitation for action, if any, to be taken. Those who've had similar experiences did, indeed, relay their thoughts and reactions. To say that such a post indicates a person who is merely seeking sympathy reveals that readers like yourself need to exercise their brains and hope some intelligence may be recovered, as well as judgment and good sense. Then again, this world needs its share of simpletons are so that there is no question who the ditch-diggers are.
My question was posed as a detailed hypothetical as a solicitation for action, if any, to be taken. Those who've had similar experiences did, indeed, relay their thoughts and reactions. To say that such a post indicates a person who is merely seeking sympathy reveals that readers like yourself need to exercise their brains and hope some intelligence may be recovered, as well as judgment and good sense. Then again, this world needs its share of simpletons are so that there is no question who the ditch-diggers are.
Sep 3rd, 2002, 08:14 AM
#25
Guest
Posts: n/a
Oddly enough, we had almost this exact same thing happen to us in Bermuda, including the ants.
When I complained to the front desk, the idiot woman there said sorry "but, sir, these things happen. It IS Bermuda." My response: "So, you're telling me there are no moldy, ant-ridden hotel rooms here or in any other hotel in Bermuda?"
Finally, after some arguing with the manager, we got our room changed (incredibly, to one w/out mold or ants).
I later wrote to the hotel's president and to the travel agent to explain what happened, and to complain about the hotel's initial response to request of a room change. We ended up getting three free nights at the hotel.
BTW, if that makes me a "freeloader," then I'm lovin' it!
When I complained to the front desk, the idiot woman there said sorry "but, sir, these things happen. It IS Bermuda." My response: "So, you're telling me there are no moldy, ant-ridden hotel rooms here or in any other hotel in Bermuda?"
Finally, after some arguing with the manager, we got our room changed (incredibly, to one w/out mold or ants).
I later wrote to the hotel's president and to the travel agent to explain what happened, and to complain about the hotel's initial response to request of a room change. We ended up getting three free nights at the hotel.
BTW, if that makes me a "freeloader," then I'm lovin' it!
Sep 3rd, 2002, 03:00 PM
#28
Guest
Posts: n/a
john,
we stayed at the 4s wailea last year for 5 nights. our room was quite nice, although we also noticed that mildewy, wet smell that is so common in more humid environments. fortuantely the smell was dealt with by turning the a/c on for about 15 minutes.
what you've described, however, is totally unacceptable for the 4s family of resorts. if i were you, i would write to their corporate offices, explaining in detail the circumstances of your room, the inability of the staff to address the problem, and express shock that the 4s would even allow such rooms to be offered up to guests. it would help if you had photographs.
i've noticed that when a customer takes enough time to write a well thought out, reasonable, non-inflammatory letter to corporate offices, someone usually will respond. the 4s reputation for excellence in accomodations and service figures largely in its ability to generate revenues. without it they'd just be another overpriced three star hotel. hopefully, if you write a polite letter informing them of the problems, they take notice and try to rectify the situation, even if it is after the fact. good luck.
we stayed at the 4s wailea last year for 5 nights. our room was quite nice, although we also noticed that mildewy, wet smell that is so common in more humid environments. fortuantely the smell was dealt with by turning the a/c on for about 15 minutes.
what you've described, however, is totally unacceptable for the 4s family of resorts. if i were you, i would write to their corporate offices, explaining in detail the circumstances of your room, the inability of the staff to address the problem, and express shock that the 4s would even allow such rooms to be offered up to guests. it would help if you had photographs.
i've noticed that when a customer takes enough time to write a well thought out, reasonable, non-inflammatory letter to corporate offices, someone usually will respond. the 4s reputation for excellence in accomodations and service figures largely in its ability to generate revenues. without it they'd just be another overpriced three star hotel. hopefully, if you write a polite letter informing them of the problems, they take notice and try to rectify the situation, even if it is after the fact. good luck.
Sep 6th, 2002, 10:31 AM
#29
Guest
Posts: n/a
Thank you for the replies. I have written such a letter (non-inflammatory)
indicating my dissatisfaction. Interestingly enough, USAToday included a story in today's "Destinations" section on guest problems with hotel rooms nand filth and odors were a top problem. It makes sense that a hotel can be beautiful, but if the part that is a sanctuary for you, your room, is dirty and smelly, your whole stay is negatively impacted. Now add in great expectations and 6,000 air miles...
John
indicating my dissatisfaction. Interestingly enough, USAToday included a story in today's "Destinations" section on guest problems with hotel rooms nand filth and odors were a top problem. It makes sense that a hotel can be beautiful, but if the part that is a sanctuary for you, your room, is dirty and smelly, your whole stay is negatively impacted. Now add in great expectations and 6,000 air miles...
John
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