My experience with Fox rent a car was pretty bad. Fox lures its customers in with a really low rate for a rental car in Orlando. That's the only good thing I can say about Fox. The rate was low. $12 for a compact car for 4 days for total cost of about $65.
Trip was "emergency" to visit 90+ year old mom...

Bad stuff about Fox:
1. Fox is an off airport location. Have to wait for bus coming and going. Needed to use by GPS in order to find the place to return auto, since arrival was at 11 pm Thursday evening.
2. The employees attempt to up-sell everything. Inside, denied any upgrade 4 times. Finally, after 9 hours of travel, handed paperwork, "ititial here". Bad idea.
3. Outside, again the upgrade. Started with, "oh, you will not be comfortable in that car." Was told car I was given was a "free upgrade", who knows.
Had to still drive 1.5 hours to destination, so glad to finally get out of there and on the road.
With all the insurance, taxes, fees and scams, you will end up with a bill DOUBLE of your expectation, so definitely equals other places and you won't have to deal with our frustrations and rude employees.
4. Return was problem, first finding and then finally getting bill. Why so much after internet booking numbers? Was to be about $70. Discovered when returning that the auto collision and emergency repair that I told them I'm already covered with my current insurance was ADDED, more than doubling the cost.
Counter person clearly did not care. So asked for manager and Manager Dan Snow did not even pretend to work with me in any way to adjust the unnecessary charges.

All the other car rental companies in Orlando will need to be out of cars before I'll rent from Fox again. It's a cheap rental, and you get what you pay for, and Buyer Beware... read EVERYTHING no matter what you verbally tell them.

Right, you get what you pay for. It's when you get as much as you get from everyone else but at a truly lower price that starts making things better. Just look at Southwest Airlines; when THEY start flying out of a particular airport the other companies take notice and start actually competing. Now, if Fox did it the right way a lot of other companies would start competing as well.

Dan,
You have posted the same rant on Tripadevisor and have received substantial feedback. I think you just have an ax to grind.

http://www.tripadvisor.com/ShowTopic...o_Florida.html

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We would be happy to address any dissatisfaction you experienced with us. Send us a detailed email to [email protected]. Please also include your contact information (phone number & email address) rental agreement number and any further details regarding your experience with us. We look forward to hearing from you.

Sounds' like they used the famous car rental line on you at the counter...."Will you be needing all our premium insurance coverages today or are you all set with just your basic?"

"I'm all set, thanks".

(Surprise...you just said yes to purchasing their "basic" coverage).

Gotta watch what you initial !!! It's not just at Fox that they pull that stunt.