Question on Logging into Trip Advisor

Oct 28th, 2012, 10:53 AM
  #1  
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Join Date: Feb 2003
Posts: 9,408
Question on Logging into Trip Advisor

I'm down to the details for transporation during my Sicily trip in April....

Several Fodorites have recommended getting localized bus, etc. advice from the experts on Trip Advisor, as there is more detailed info there.

Problem is, I cannot remember my Trip Advisor password and the promised links to re-set my password do not arrive to my e mail account from the Trip Advisor web site.

I can find no other way to contact their webmasters. Any suggestions??!

thanks in advance!
Dayle is offline  
Oct 28th, 2012, 11:02 AM
  #2  
 
Join Date: May 2003
Posts: 27,866
Why not just create a new account?
DebitNM is offline  
Oct 28th, 2012, 12:02 PM
  #3  
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Join Date: Feb 2003
Posts: 9,408
Debit,

I shows my e mail address as an existing trip advisor account and will not allow a new one using that same address. I know a lot of people use multiple e mail addresses, but I don't.

Is there another way around this?
Dayle is offline  
Oct 28th, 2012, 12:05 PM
  #4  
 
Join Date: Sep 2011
Posts: 12,718
Have you checked your spam folder for the mails from Trip Advisor?
hetismij2 is offline  
Oct 28th, 2012, 12:06 PM
  #5  
 
Join Date: May 2003
Posts: 27,866
Are you checking your spam filter? If TA has your correct email address, then it would "seem" that the reset email should have been sent.

You can get a gmail email acct pretty easily, if you can't find any other way to ask a question.
DebitNM is offline  
Oct 28th, 2012, 12:13 PM
  #6  
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Join Date: Feb 2003
Posts: 9,408
Yes, I've checked the spam filters and quarantined folders and the re-set password e mails from Trip Advisor are not there....
Dayle is offline  
Oct 28th, 2012, 01:06 PM
  #7  
 
Join Date: Jan 2003
Posts: 33,464
I had that problem once with some other website. I think it ended up being their issue, some weird computer thing. I just kept trying which is what I suggest, try again tomorrow or something and maybe the email will show up. They don't give you any way to contact them in the help or customer service section if you can't get into the website, it is true.

If you still can't get an email after a couple days,
try calling 617-670-6300 and press 9 to get a real person (this is in Needham, MA) or for email try [email protected]

Those are headquarters numbers in their "fact sheet."
Christina is offline  
Oct 28th, 2012, 01:09 PM
  #8  
 
Join Date: Sep 2011
Posts: 12,718
I think you may have to bite the bullet and make a new e-mail address. Once you are in you can probably contact the mods for help. The website seems incredibly unuser-friendly to me. I'm not a member and searched everywhere for contact details, but without signing in there seems to be no way.
Good luck!
hetismij2 is offline  
Oct 28th, 2012, 01:22 PM
  #9  
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Join Date: Feb 2003
Posts: 9,408
I know! Rather ironic that you can't contact for help without being able to log in. I've tried multiple times with no luck.

Oh well. Trip Advisor is not for me!
Dayle is offline  
Oct 28th, 2012, 01:24 PM
  #10  
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Join Date: Feb 2003
Posts: 9,408
Christina,
Thanks for the e mail address. I will try that and see what happens....
Dayle is offline  
Oct 28th, 2012, 01:51 PM
  #11  
 
Join Date: Jul 2010
Posts: 4,171
i hope you can work it out. Trip Advisor is very useful in my planning!
denisea is offline  

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