I Need To Vent!

May 18th, 2013, 08:55 AM
Join Date: Jan 2003
Posts: 33,425
I agree with nytraveler. Unfortunately, this is just the risk that you take when you rent a 6th floor apartment and could not possibly do it without an elevator. Next time, to be on the safe side, I would not do that, but rent an apt. lower down just in case. YOu never know when an elevator might break. And I would never expect an apt. rental service to just have great apartments that are vacant to give to people just in case, especially in peak season.

So I don't blame PP for not having an apt ready, I also wonder why the elevator can't be fixed earlier, but you know how that can go with service people.

If they can't find you a suitable apt, I would expect not just a refund, but a refund plus some very good credit for a future stay.

I can't imagine Paris Perfect has any business insurance that would cover this, nor that any trip insurance would cover it, because it would get down to debating how much trouble or possibility it was to walk up and down 6 flights of stairs, that's all. I doubt if one could win that if one is able-bodied, even if older and it is a pain.

So I do agree, at this point, I would try to find a suitable hotel you can book that is cancellable up until the last day or so. There are many around, ones I often stay at allow cancelation up to 24 hr in advance. A week from Friday is Mu 31st right? While hotels are busy, to soothe your panic I would try to book something.

I've used booking.com and they list dozens of properties with vacancies in Paris from 6/1 for a week. I am guessing you don't stay in cheaper hotels if you are staying with Paris Perfect given they are so expensive, but there are quite a few 4* hotels, even if maybe not your ideal choice at this late date, and some 3*, also.

For example, the Splendid Tour Eiffel which is in the 7th, where I"m guessing your PP apt. is. It has a classic double room free during 1st week in June for only 196 euro. Maybe it's not the greatest hotel, but looks decent. http://www.hotel-splendid-paris.com/uk/index.php

Or maybe at least book a hotel that is cancellable for your first 3 nights or something.
Christina is online now  
May 18th, 2013, 09:58 AM
Join Date: Aug 2011
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I agree with points made by both Christina and Nytraveller.

Try and find a suitable hotel with a cancellation policy and book it as back up for now.I would expect a full refund from apartment agency in this case. I do hope you made it clear that with your age and fitness issues the elevator is not an option period!

And, personally I know what those old buildings and elevators are like and I would never book an apartment on the 6th floor if I didn't think I could walk it if I had to.. I just wouldn't. Water under the bridge though.
justineparis is offline  
May 18th, 2013, 10:00 AM
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Have you checked the "aparthotel" sites like Adagio or Citadines in case you need an emergency solution?
kerouac is offline  
May 18th, 2013, 05:05 PM
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When you are talking about buildings from the 1880s/1890s - as many of these are - elevators are always subject to need for repair - either emergency (for perhaps only part of a day) or planned upgrade/renovation.

The latter should be planned at least 8 weeks or so in advance (they are in our co-op) and also scheduled for hours when the elevators are used least (as in 9:30 am until 4:30 pm). We are on 4 - so not much of an issue - but we do have an elderly tenant on 6 and she went to stay with a friend when our elevator was being renovated for 6/7 days).
nytraveler is offline  
May 18th, 2013, 05:10 PM
Join Date: Jan 2003
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Now we've turned into an elevator repair support group!!
Gretchen is online now  
May 19th, 2013, 04:26 AM
Join Date: Dec 2003
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I go to Paris often and have a number of friends there. I mentioned this problem to them. One friend told me that they had a friend on Montessuy who was just told last week that their elevator would be out for about 1 month beginning late this month! It must have a big problem!

These things can happen, wherever you live in the world! Things do break down and nothing you can do about that. No one has control over it. Just the luck of the draw! All should be understanding, when they know all that is possible is being done to work something out. I feel sorry for the apartment owners, too, when this happens in high season and apartments are probably filled! A nightmare for them as they are not told any sooner than other building occupants.

Hopefully, Paris Perfect will have something for you for your elevator problem. I know they are trying to find a spot for you.
gracejoan is offline  
May 19th, 2013, 05:49 AM
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Join Date: Mar 2005
Posts: 364

I received an e-mail yesterday morning from PP and a telephone call. PP could offer me an apartment for an even exchange (Chardonnay). Since we are traveling with two women ( a recent widow of my husband's best friend from high school and her best friend) we really need two separate bedrooms. Chardonnay has a bed out side the enclosed bedroom that hangs from the ceiling. It would not make for a comfortable arrangement. My husband has a medical condition that it is easier if he has his own bathroom with toilet, snores loudly, diabetic and an insomminiac. Chardonnay would be ok for relatives, just not in our situation.

Then I was offered Chateau Latour which would be perfect. Two bedrooms and two bathrooms. We have stayed in that apartment before so know the layout. Two bathrooms, two toilets. Because it is so much more than I was originally paying, PP has asked me to split the difference with them. Oh, forgot to tell you, they are doing a refit of the elevator so may have to use the service elevator. They have upgraded service elevator so it is in good working order. We had to use it to take out trash several years ago. What's with me and elevators? On a side note, my daughter and I were stuck in an elevator in the Eiffel Tower about ten years ago for twenty minutes. They couldn't get the door open.

So we decided to pay more money. As we were splitting the bill for the apartment we will just pay the extra and not tell our friends about this extra cost, So, I agreed by e-mail on the cost and asked for the paperwork, etc, to be sent. I was so relieved had a wonderful day yesterday getting ready to start to pack.

Kept checking my e-mail to see if the paperwork had been sent to me. Then last nightI receive an e-mail that stated PP is waiting to hear from the owner of Latour to approve my reservation. What???? I thought I had a done deal. Had to take an Ambien to get thru the night.

I am leaving for Paris in five days and still don't have a definite confirmation. Except for Chardonnay which is just not workable for us.

Thank you again for your interest. I will let you all know when this is resolved. Hopefully, before I arrive in Paris.

benitakaren is offline  
May 19th, 2013, 06:00 AM
Join Date: Apr 2008
Posts: 350
Crossing my fingers this is sorted out today do you can get on to the business of being excited about Paris.
lrock5 is offline  
May 19th, 2013, 06:57 AM
Join Date: Jan 2003
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Well, it sounds like a good solution if you know and like the apartment, and are willing to pay the extra. To be honest, I don't blame PP for not just giving it to you free, but I don't know the conversations that had occurred. If they were informed when booking that under no circumstances could you stay in a place if the elevator weren't working, and they agreed, then I guess it should be totally their price to swallow. I can't imagine any apt. rental agency agreeing to that, though, and suspect it was just booked and assumed it would work, but I also don't think anyone should ever book an apt that they absolutely could not even walk up and down to if the elevator were out, what if there were a power shortage? The last apt. I was in, the entire electricity in the building was posted that it was going to be out one day between 9 and 4 or something, so I had to walk up/down, which didn't bother me, but these things can happen.

I am surprised as I thought the extensive publicity about this company on Fodors by some people who love them said they owned their own apartments, so this is news they they are really just like any other agency in that regard and the apts they rent have separate owners.

As kerouac suggested, Citadines does, of course, have vacancies, they come up as available on booking.com, etc., but of course, that's nothing like a regular apartment nor as fancy.

well, good luck, but I don't know how you could be going to Paris without having this resolved beforehand, I would not. I still would book a hotel or Citadines or something (assuming they allow cancellation like a hotel up to 24 hrs).
Christina is online now  
May 19th, 2013, 07:03 AM
Join Date: Dec 2003
Posts: 705
Glad things look like they are working out, Benita. I know both apartments well. I, too have stayed in the Ch la Tour. Been in Chardonnay, but not stayed there.

It is high season and the elevators are all getting more use and that is probably when they will most likely break down!

I'm sure Paris Perfect will get all sorted out for you. They are so very good in doing all they can do to take care of you. I have stayed in many apartments, all over Paris, but once in a Paris Perfect and that was it for me..and for many others, the same! I also prefer the western 7th where most of their apts are located. A top area and such easy transportation to wherever. All have their preferences.

gracejoan is offline  
May 19th, 2013, 08:23 AM
Join Date: Apr 2013
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I don't understand why YOU have to pay more when you did nothing wrong. I also don't get why you are being offered a for an "even exchange" an apartment that does not provide the same space/amenities that you originally paid for.

Suppose I booked an ocean room suite as a hotel, had a confirmed reservation and paid a deposit on the room. Then the hotel finds out they won't have that room available. They offer me a smaller, junior suite with a partial view and want me to take that for the same price as the larger suite I originally booked. That's what PP has done.

In fact, PP sounds like they're doing the same thing Air France did in downgrading the couple from Premium Economy to Economy and then claiming it's not really a change in class. I suppose what PP is doing is technically legal, but it's not the "walk on water" customer service that PP is reputed to offer (that's how some of the posts about them here come off). That last email is just adding insult to injury.

If PP really delivered the level of service that they are reputed to provide, they should have offered you the LaTour apartment with NO surcharge and tossed in a bottle of champagne for that boneheaded stress-inducing email of last night.
WeisserTee is online now  
May 19th, 2013, 08:29 AM
Join Date: Apr 2013
Posts: 3,305
FWIW, we live in an apartment building in Europe and our elevator was out for a month last year for a refit. We knew about the impending work THREE MONTHS in advance. The elevator company has to set this up well ahead of time to make sure the engineer, workmen and parts are available for the full duration of the refit.
WeisserTee is online now  
May 19th, 2013, 08:38 AM
Join Date: Jan 2004
Posts: 3,700
I understand that PP has a very good reputation, but this sounds a little like bait-and-switch. I don't mean that PP planned it, but still, I don't understand paying extra.
cynthia_booker is offline  
May 19th, 2013, 08:58 AM
Join Date: Dec 2003
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You were lucky to be notified 3 months in advance. I know that in Paris they always seems to have short notices for everything that they do in the bildings. This elevator notice for the building on Montessuy was given last week and beginning end of month, for a month outage. Re-modeling notices may be a few days in advance..this is common. I see it all the time with my stays.

No one did anything 'wrong' as mentioned above! Something that neither party had any control of. As I see it, they are trying their best to solve the problem with what they have available. Lucky that they are a large company with more apartment possibilities. If it was an owner with one or two apartments then you would have a problem! You cannot expect a spare identical apt set aside for every apt rented, just in case something happens. It almost sounds like some expect that.

Regarding the Chardonnay apt...Benita did not say which apartment she originally had booked, so do not know if it was a less costly apt or not, than the Chardonnay..it probably was.

My stays with Paris Perfect and problems (if you want to call them that)have been some common area re-modeling, some apt re-modeling. Neither really bothered me. A ceiling leaked in a bathroom that it was lucky I was there when it began or it would have destroyed new wood flooring. I had another bathroom, so did not matter. Another time a knock on door from owner below that he had water dripping from ceiling..so I could not use any water. Fortunately another apt next door that I could use for anything to do with water. I was moving to another apt in another day, so that solved that problem. They were on top of things immediately and concerned for me and my well being and appreciative of my understanding. No fault on the part of anyone! c'est la vie! Life is too short to get upset about things that can and will happen, and when all involved are doing all they can to make everyone happy!

gracejoan is offline  
May 19th, 2013, 09:06 AM
Join Date: Apr 2013
Posts: 3,305
"Life is too short to get upset about things that can and will happen"

That's a blithe and callous response to elderly travellers who don't yet have a place to stay for a long-planned, special vacation.
WeisserTee is online now  
May 19th, 2013, 09:06 AM
Join Date: Aug 2011
Posts: 7,923
This is such a cliffhanger,I personally would have already made a hotel reservation ( cancellable) by now as this is just cutting it so close to the wire!

I still think PP should have offered the more expensive apartment as even exchange, but I would have just paid the extra at this late date too just to have a place settled.

|Good luck let us know how it goes.
justineparis is offline  
May 19th, 2013, 09:19 AM
Join Date: Jan 2003
Posts: 11,212
<< That's a blithe and callous response to elderly travellers who don't yet have a place to stay for a long-planned, special vacation. >>

OMG - you think they are elderly? They're in their 70s. If they're fit to travel to Paris they can't be that elderly.

Do you know them? How do you know that this vacation is long planned and special. There was no mention of this in the OP's posts. I think every vacation is special to the person take it. One is not more special than another.
adrienne is offline  
May 19th, 2013, 12:10 PM
Original Poster
Join Date: Mar 2005
Posts: 364
Rather than wondering what exact age we all are I am an open book. I am almost 65 and in pretty good health. Except a three month bout with pancreatitis last year(hospitalized) (and I don't drink) and two knee replacements. My husband is in his 70's and is not as healthy as I am. He gets out of breath going from the house to the car. Am I worried about him? Absolutely I am. But will watch what he eats (insulin dependent), rest when we have to, take cabs, etc. There is no way he can walk the stairs, for that matter I would very hard pressed. Our friends are in their 70's. Exact age, I am not sure. But if we had told them they were walking six flights several times a day, I am sure they would have backed out.

I have not met any of you but was going to a GTG last year in the Boston area and had the pancreatitis attack. My daughter and I have taken a cooking class ten years ago with Mr. and Mrs. Laidback, Madelyn and Carolyn (of PP) (so you don't think I am a prankster) with Christian Constant.

We have been planning this trip and have had reservations for over a year. We rented Vougeot. We had invited our friends and tried to be careful of price. But figured the apartment would be fine with two bedrooms and two full baths. And the price was agreeable by all. I feel responsible for our friends as they have never been to Paris and I want them to have a good time and I would like for them to fall in love with Paris as I did thirteen years ago.

I am not as fortunate as some of you and do not have a chance to visit as often as I would like. I think my husband thinks this is his last trip but I am not entertaining that thought when he brings it up.

I am a former Administrative Assistant and am a neurotic planner, dotting every i and crossing every t. I have planned a cooking class. chocolate tour, Opera Comique, Ballet at the Garnier, dinner reservations. Le Cinq luncheon, etc. Then train to Provence and back. car rental, house rental for a month, flights for daughter and grandchildren to visit, other daughter flies to Provence from mid-west, friends go home, second daughter goes to Poitier for architecture class for a week, then will meet us in Paris (hotel for her). Our son, 21, flies to Provence then goes back to Paris with all of us. We rented Margaux for eight days at the end of our trip. And yes, this is a big, big trip for us.

Am I stressed? Absolutely!! I know PP is doing everything they can to accommodate us as best they can. I am hoping for good news tomorrow morning.

I hope I have answered some of your questions.

benitakaren is offline  
May 19th, 2013, 01:00 PM
Join Date: Jun 2004
Posts: 4,818
Topping to follow this saga to the (hopefully) happy ending.
nukesafe is offline  
May 19th, 2013, 01:15 PM
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Benita, so sorry this has happened just when you should be able to relax, knowing that all your planning and organizing will soon come to fruition. That said, I am confident you will look back after you return home and see this as just a small blip in the road along the way to a wonderful, wonderful holiday in France. My experience is that most people are kind and helpful and, one way or another, things work out in the end. I so hope this will prove to be true for you!

That said, I thought I would mention, for the benefit of others engaged in this discussion: I too am getting up there in years, certainly prefer using lifts to walking up multiple flights of stairs, etc. Unfortunately, sometimes lifts break or are out of service:

Five years ago in Seattle I had a room on the 11th floor and the lifts all stopped working while I was downstairs having breakfast, on my last day in the hotel. I didn't have time to wait around but had to climb those 11 flights of stairs, ver-r-r-y slowly, to pack up and get to the airport for a flight.

Another time I had a room on the 6th floor in Pisa when there was a massive power outage affecting most of northern Italy. Power wasn't totally restored and lifts weren't available for two days.

And in a hotel in central London, an early-morning emergency alarm triggered a power cut to lifts for the better part of a day. Not only was it necessary to evacuate the hotel, walking down 7 flights of stairs in pajamas and robes, but after the all-clear, it was necessary to climb back up those stairs to change out of nightclothes and dress for the day.

I have more similar stories but will leave it there. You probably get the drift, which is: if you travel enough and live long enough, you will probably amass some such stories of your own. If you don't, count yourself lucky
julia1 is offline  

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