I have ghad it up to here with Delta Skymiles, please HELP!
Jan 12th, 2010, 04:47 AM
#1
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I have ghad it up to here with Delta Skymiles, please HELP!
I have been trying repeatedly for months to get awarded skymiles through Delta on my Alitalia flights from June & July. After many phone calls, faxes and a certified letter, I have gotten NOWHERE. Can anyone recommend a way to escalate this issue? A customer advocacy group or something? Previous calls I have asked to speak with a supervisor which still yielded nothing.
Jan 12th, 2010, 04:53 AM
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Ugh sorry about the typo.... I looked at an old post that states it could be due to the class that I flew in. Of course this has not been conveyed by Delta. From my understanding the class I flew was L.
Jan 12th, 2010, 05:28 AM
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It is fruitless IMO. When I wanted to fly to Marseille I had to wait 10 months before the date and call then, I had the calendar marked and I was the first person awrded a flight that day....Delta is a pain in the posterior. I wish I could give you better advice!
Jan 12th, 2010, 05:31 AM
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Though the Delta site has a different list of codes on this site is says L class accrues no points:
http://tinyurl.com/yk68hf3
http://tinyurl.com/yk68hf3
Jan 12th, 2010, 05:59 AM
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It sounds like the OP isn't trying to get a ticket, but just get points recorded for a flight already taken. I'm surprised this wasn't figured out a long time ago, that the flight in question didn't accrue points. I've never had any trouble with Delta's FF program myself nor understanding it. In fact, I like them a lot as I've had a fairly easy time getting award tickets on them, not that far in advance, during peak periods. Unlike United, for example, where I could never ever actually use my points.
Jan 12th, 2010, 06:16 AM
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One rep I spoke to actually said that the L Class qualifies. I didn't even know about the pay with miles feature, thanks so much for the feedback! I used to have no issues with them until recently. I used to just fax in my boarding passes and that would be it.
Jan 12th, 2010, 06:33 AM
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According to the Skymiles website (credit rules and discrepancies) you have to fax or send details of your flight on a partner airline to Delta.
Maybe they are confusing a Delta L class with an Alitalia L class?
I hope you get it sorted, one way or another.
Maybe they are confusing a Delta L class with an Alitalia L class?
I hope you get it sorted, one way or another.
