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We've booked a Royal Suite on the Summit...how does the "Bulter Service" work?

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We've booked a Royal Suite on the Summit...how does the "Bulter Service" work?

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Old Aug 2nd, 2002 | 07:58 AM
  #1  
Sheli
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We've booked a Royal Suite on the Summit...how does the "Bulter Service" work?

We are on the Penthouse Deck of the Summit Suite 6138 & 6136(adjoining) with an oceanview room. It says in the brochure that the suite comes with Butler Service and a whole list of extra amenities:<BR><BR>dining room seating preference<BR>opportunity to book in-suite massage <BR>complimentary use of Thalassotherapy pool<BR>assistance with unpacking/packing<BR>daily news delivery<BR>full breakfast<BR>in-suite lunch & dinner service<BR>in-suite afternoon tea service<BR>evening hors d'oeuvres daily<BR>complimentary espresso & cappuccino<BR>shoeshine service<BR>delivery of requested board games<BR>and more...<BR><BR>Do you think that since we have the adjoining stateroom we will also get these services de facto in that room as well? If not, do you think there is some way we can "tip" the steward additionally to provide some of all of these extra services to room 6136? We are a group of 6 with 4 staying the suite and 2 in the stateroom.<BR>We are also cruising with another group of 4 who are staying in two seperate staterooms. Since the Royal Suite gets seating preference at the dining room...is that a way to assure we will get to sit together as a large group for a few meals? (understanding that we will all pretty much do what we want on our own in terms of other dining options as well)<BR><BR>Also, is this Suite assigned a "butler" and a steward?<BR><BR>We really wanted to get this suite since it has its own private hottub and you can NEVER get into the hottubs by the pool(s) since they are constantly filled with teenagers and young kids.<BR><BR>So, it would be much appreciated if anyone who has experienced this Butler Service firsthand could give some insight as to how it works.<BR><BR>S
 
Old Aug 2nd, 2002 | 08:00 AM
  #2  
Sheli
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You know what....thats B-U-T-L-E-R service....I am sure no one can tell me how the "bulter" service works!<BR><BR>My bad. <BR>(don't yell at me Peter & Paul!)
 
Old Aug 2nd, 2002 | 09:53 PM
  #3  
Paul Therault
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Hi Sheli,<BR><BR>Sad to say, you will not be able to take advantage of the butler if you are next door to a suite. Maybe, if you are devious you can get your friend to get exra goodies that you can enjoy also. Or if he goes down to get shore excursion ticket have hime pick up yours also. Or sneak one of your pieces of luggage in their room so he can take yours down to the terminal also. With laundry, sneak some of your dirty underwear in with your friend's items.<BR><BR>I doubt very much that you can tip him to service you. He would probably lose his job. <BR><BR>The suites do have a steward and a butler. The butler will do all the serving of meals. And keeps an eye out for what the steward has missed.<BR><BR>I dropped a pitcher of water once and the butler was there to clean it up almost immediately. I was thinking maybe he monitored the cabin and heard the crash.<BR><BR>If you have a get-together in our suite the butler will bring extra delicacies and open your wine bottles and pour. I had one that brought up a violinist from the orchestra. In Europe he can get you show tickets.<BR><BR>I'll tell you one thing, they are always around. Unlike the ones that Princess had at one time. God awful.<BR><BR>Shouldn't have a problem sitting with your friends at dinner. Have your travel agent make the request.<BR><BR>Have a wonderful cruise, suite or no suite.<BR><BR>Paul
 
Old Aug 3rd, 2002 | 06:19 AM
  #4  
Sheli
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Thanks Paul. (I think)<BR><BR>Actually...we got the connecting rooms since we are a family. Not looking to be "devious" just wondering, since the rooms are booked under the same name...and the same person is paying for them, if the service will extend to the entire party of 6 between the two connecting rooms.<BR><BR>We see that the Suite has express check-in and boarding...so does that mean that the other two family members in the connecting room have to wait even though the rooms are booked together. Our TA has been unable to tell us these things. I am wondering if I should email Celebrity directly to find out if our group will be split up because we are in two rooms and not all staying in the suite. (which I think would be crowded for 6 people)<BR><BR>We are definatly having a get together as this is Mom & Dad's 40th anniversary. So, based on what you have posted, the Butler can arrange what we would need for our party?<BR><BR>TIA<BR><BR>S
 
Old Aug 3rd, 2002 | 11:16 PM
  #5  
Paul Therault
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Hi Sheli,<BR><BR>You must have understood that I was joking about what you can do to take advantage of the butler.<BR><BR>I do know that the butler is on-board to take care of the suite passengers only. I know that if you call Celebrity they will tell you as such. I know it is a disappointment to you.<BR><BR>Of all the times a booked a suite on Celebrity the check-in line for the Captain's Club is the same line as the suite line. This line always moves much slower than the regular check-in line since Captain Club members have a tendency to ask thousands of dumb questions. There is no way to buck the line even though the butler that is assigned the line just hangs around and does nothing until a suite passenger shows up. The first time, we stood in the line and watched all the other passengers check in an hour faster than us. On future cruises we always looked at the line first and then moved over to the regular lines (there are many). The reps will call the butler over for us when we get to the end of the line.<BR><BR>If you are having a party the passengers in the suite will arrange the party for everyone with butler service but if you want say your shoes shined you would have to get them into the suite room.<BR><BR>Your TA will cross-reference your entire family so you will all be seated together. This is a definite.<BR><BR>Have a good time.<BR><BR>Paul
 
Old Aug 5th, 2002 | 08:45 AM
  #6  
Sheli
Guest
 
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Paul:<BR><BR>I can't "take advantage" of the butler then? Darn! *wink*<BR><BR>Ah...so the "express check/special suite people" line might not be the best to go thru. Good to know. The last cruise we went on was RCCL and the "unspecial" people check-in went fairly fast...I am not so concerned with getting on board first. (Other than I really want to get my massage/spa appointments booked before they get all filled up.)<BR><BR>Thanks for the info.<BR><BR>Happy cruising!<BR><BR>S
 
Old Dec 18th, 2002 | 04:44 AM
  #7  
cathy
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Have cruised in Royal Suites many times. There is a computer by the balcony-be sure to buy the &quot;$100 for the whole cruise&quot; access package and your entire group can use it. Check-in with other non-suite passengers only works if they're your kids. While your non-suite companions won't get Butler treatment,a big tip up front and a pleasant smile might get you extra hors d'oeuves (served in your cabin only)and he may be willing to include them in some things he does for you(such as checking table assignments or making alternate dinner reservations. The hot tubs on the balcony are tiny. We hardly ever used it. A good butler makes a sybaritic cruise. Such luxury to have every whim satisfied!Upon embarkation,send him to check tables or make appts,get DVD's,etc..Tell him if you like coffee at 8 AM, breakfast at 9 and tea at 5 and it should appear magically. As a Suite guest,you are NOT limited to the room service menu- only which kitchen is open. Plan a group dinner in you Suite if you don't want to go to formal night(or any night)-just ask the butler for that night's menu around lunchtime. Have a wonderful time!
 
Old Dec 18th, 2002 | 08:16 AM
  #8  
I'mwithAl
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Ouch, I hope Sheli isn't paying too much for that suite - it must feel great to know just how many people staying in them didn't pay for it! By the way, We've stayed in RCCL's royal family suite and a sky suite with balconies, both times as an upgrade, cost us the price of an inside cabin. I would never, ever pay those outrageous prices. It was nice staying there, but certainly not worth the small fortune they charge. My sister also got upgraded to a suite on Celebrity for her honeymoon.<BR><BR>I wonder just how many of those suite passengers are paying full fare? Not many I suspect.
 
Old Dec 18th, 2002 | 09:49 PM
  #9  
Paul Therault
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Yes, we've stayed in the Owner's Suite or Royal Suite on most all RCCL cruises and if we didn't want a huge cabin we would not ever pay those outrageous prices. They are so much more than other upscale cruise lines. At least on the Voyager Class ships they give you a concierge. Of course it is like having a pet dog. Don't really want him around but he is always there.<BR><BR>Paul
 
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