111op

Hi, we flew Delta and I gave Delta FF numbers, but after thinking about it, I actually want the miles accumulated on a different Skyteam airline's FF account.

Can you do this after the flight? I tried to do this before come from Rome, but the service at the Rome airport was so chaotic that it was impossible. I called Delta reservations and they can't do anything, and they are saying no. Delta Skymiles is suggesting that I fax in a request. I guess I'll do that, but I'm wondering if there's anyone else who has done this before.

So has anyone tried this? After a flight, get Delta to deduct the miles that have already been accumulated to put into the FF account of another airline?

Thanks!

Andrew

I am fairly sure you CANNOT change it after the flight, once miles have been awarded to some other airline. In any case, you have nothing to lose (and a definitive answer to gain) by calling Delta and asking them.

WillTravel

I inadvertently had my United Mileage Plus number on some boarding passes for our last European trip. In most cases, I was able to get the agent to reprint them with my Aeroplan (Air Canada number). But for my Lufthansa flight, I couldn't get the agent to make the change, nor could I get the United agent in Frankfurt to make the change.

So I was stuck with some miles on United, when I wanted them on Aeroplan. After posting on Flyertalk, I learned I should phone up United, have them remove the miles from United, and then mail the boarding passes to the appropriate Air Canada address along with a letter explaining what I wanted. I was told it would take 4-6 weeks.

In fact, that's about what it took.

I hope the same works for you for Delta.

111op

Thanks. I did phone Delta before I posted on the forum, and they seemed to be unable to undo this on the phone. Anyway, I'll try to fax in a request and see what happens.

Seamus

Delta reservations cannot retroactively change the FF on a completed itinerary, but the agents at your FF program can can help if it has not been a long time since the flight. This happened to me a couple years ago (wanted CO credit, got Delta credit) and I had to submit a written request and the boarding passes. It took several weeks but the mileage credit was deleted from DL and assigned to the CO account. If the SkyMiles agent can't help, try calling he FF desk of the airline where you want the credit assigned.

111op

Hi, I'm about to get this going. I think I'm the one who should be contacting the two airlines separately?

First contact Airline 1 to remove the miles. Then after Airline 1 has removed the miles, contact Airline 2 to get the miles credited. Does this sound right? Does Airline 1 need to contact Airline 2 about anything?

Thanks again!

Seamus

Contact the airline where you want the miles to be credited. They will probably ask you to send them the documents which they will forward to Delta. They may require you to send the original documents via snail mail, though you might try to get them to accept an email of scanned copies. It will take a while. Write down the name of the person with whom you speak so you can follow up later if necessary.

111op

Thanks. I didn't check the forum before I initiated this whole thing this morning (so I didn't see the latest).

I've faxed a request to Delta that they remove the miles. Let's see how it goes. If they don't remove the miles within a few weeks, I'll contact them again.

111op

After faxing the request to Delta to delete the miles, I've been checking the account, and nothing has been done. So I just called SkyMiles and they said that they can't delete the miles at all, period.

They claimed that all the airlines got together and decided that you couldn't change your FF number after you'd started flying. I don't know whether that's some BS they are feeding.

So now my only option is to call the other airline to see if they can contact Delta? I don't think that's possible either, as I'd already called them before. I plan to call again though.

Any other thoughts or ideas?

Thanks!

111op

Of course, it's only been a couple of days since I faxed Delta, so it's theoretically possible that they will deduct the miles. It's very unlikely though, I think.

Seamus

Again, I believe you are going a this backwards. You are not looking to have miles deducted, you are looking to have them credited (to the other airline - which is it, BTW?) So don't contact Delta. Contact the airline where you want the credit.
If you call airline #2 (where you wan the credit) and tell them that you simply changed your mind after the flight you will be SOL. If, on the other hand, you contact airline #2 and tell them that you gave Delta you FF# for airline #2 but somehow Delta made an error and put the Delta FF# on the record, and you just noticed it recently, you are much more likely to get what you want.

111op

Thanks Seamus. I'd not have thought of an excuse like that. I'll see what happens.

Actually I mentioned to Delta that I tried changing FF numbers at the airport to no avail (which is true) and the woman I talked to wasn't at all sympathetic (that was when she gave me that BS-sounding excuse).

111op

For what it's worth, Delta rejected my written request by snail mail. I think I've to give up on this as the other airline has turned down the request on the phone.