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Turkish Airlines - Leg disappeared

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Apr 23rd, 2016, 04:15 PM
  #1
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Turkish Airlines - Leg disappeared

I bought tickets to fly from SFO-Ataturk, then a couple days later fly Ataturk - Bordeaux. They changed the times on the flights which didn't suit our plans. So I called them and switched that second leg to be Ataturk - Paris. I got email confirmation and verified the change on our online reservation (and luckily captured a screen shot of that).

I looked at our reservation today (the flight is mid-July), and that second leg is just gone. Apparently I fly to Istanbul, swim to France I suppose, then 4 weeks later fly back to Istanbul and then on to SFO.

I've filed a complaint ticket through their customer service department. I don't know how well those work out. Has anyone had experience with them?
christycruz is offline  
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Apr 23rd, 2016, 04:45 PM
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I wonder if the changed flight could have been put on a separate itinerary. But I don't think I'd wait for them to get back to you, suggest you call again.
MmePerdu is offline  
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Apr 23rd, 2016, 04:58 PM
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thought the thread was about a prosthetic leg that went missing
janisj is online now  
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Apr 23rd, 2016, 05:46 PM
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LOL!
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Apr 23rd, 2016, 06:47 PM
  #5
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lol. I'm going for the click bait headline apparently!

Everything looked fine on my itinerary as of April 2nd. I don't know what happened after that.
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Apr 24th, 2016, 02:07 AM
  #6
 
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I would not wait for a complaint ticket to be investigated, it will be too late by the time they get to it. You need to call reservations now and speak to a supervisor and ask what happened to the IST-PAR flight. Did they put it on a separate booking, did it get cancelled by mistake etc. Have you looked at the booking recently, is the flight still missing?
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Apr 26th, 2016, 07:09 AM
  #7
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Turkish Airlines got back to me Monday morning with a corrected itinerary. I'm relieved the mistake was evident to them as well.
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Apr 26th, 2016, 08:35 AM
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I'm glad to hear that it got taken care of!
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May 6th, 2016, 05:41 PM
  #9
 
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Thank goodness. It would be tough going trying to swim to France without your prosthetic leg.
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