Delta and seat assignments
Jul 6th, 2007 | 03:54 PM
#1
Original Poster
Joined: Oct 2003
Posts: 1,139
Likes: 0
Delta and seat assignments
When we made reservations a few months ago for a flight in August we chose seats that appeared on our itineraries. Now, after a couple of changed itineraries (assume there may be more before our trip) all the seats say "not assigned" and there is no way to pick assigned seats. I know some airlines are changing how they assign seats, but I haven't been able to find anything out about Delta. Anyone know what is going on with this airline in particular. (had a friend who was concerned about this and got different answers whenever she called)
Jul 6th, 2007 | 05:04 PM
#3
Joined: Jan 2003
Posts: 13,425
Likes: 0
http://www.fodors.com/forums/threads...p;tid=34971149
If there's no equipment change and you were not in an exit row, more than likely you still have the same assigned seats. You just can't see them until your record is cleaned up.
If there's no equipment change and you were not in an exit row, more than likely you still have the same assigned seats. You just can't see them until your record is cleaned up.
Jul 6th, 2007 | 05:23 PM
#4
Original Poster
Joined: Oct 2003
Posts: 1,139
Likes: 0
She was dealing with them on the phone with a couple of different issues, one of which was that she didn't have an assigned seat -- they told her basically not to worry, she would have a seat on the plane. There wasn't a way to choose her seat when she made her reservation. She is flying right now so I am curious to see what happens.
I've had better luck with emailing them about general questions like this. I'll let you know what they reply.
In the past, when flights have been combined (which has been the norm), we have ended up with different seats, but they have at least been together and were assigned on our itinerary.
I've had better luck with emailing them about general questions like this. I'll let you know what they reply.
In the past, when flights have been combined (which has been the norm), we have ended up with different seats, but they have at least been together and were assigned on our itinerary.
Jul 6th, 2007 | 05:26 PM
#5
Joined: Feb 2004
Posts: 23,073
Likes: 0
Why wait for an email reply? Call them and have them fix up your record so that you can get a seat assignments!
[Sometimes, when a flight is very full, they'll stop letting you get assigned seats until you check-in. But that's not a reason to not call right now.]
[Sometimes, when a flight is very full, they'll stop letting you get assigned seats until you check-in. But that's not a reason to not call right now.]
Jul 6th, 2007 | 06:01 PM
#6
Original Poster
Joined: Oct 2003
Posts: 1,139
Likes: 0
Just got an email (within a half hour -- I'm impressed).
" We apologize for the inconvenience. We have reviewed your reservations
> and there has been a schedule change to your original itinerary.
>
> Whenever there is even a minor schedule change, the original ticket has
> to be revalidated. Until the reservation is updated to reflect the
> changes, any seats associated with the flight will show as "not
> confirmed" even though the seat numbers may not have changed."
They gave me a number to call for further questions, which I will. Thanks for your help.
" We apologize for the inconvenience. We have reviewed your reservations
> and there has been a schedule change to your original itinerary.
>
> Whenever there is even a minor schedule change, the original ticket has
> to be revalidated. Until the reservation is updated to reflect the
> changes, any seats associated with the flight will show as "not
> confirmed" even though the seat numbers may not have changed."
They gave me a number to call for further questions, which I will. Thanks for your help.
