Wire Transfer to R&N Xplorer

Old Jan 14th, 2008, 09:57 AM
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Wire Transfer to R&N Xplorer

Has anyone had a bad experience with their wire transfer to R&N Xplorer? We have pretty much decided to go with their tour but I'm nervous about sending the money.

Many thanks!
loru100 is offline  
Old Jan 14th, 2008, 10:10 AM
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R&NXplorer gets good reviews.
Wire transfers are the primary means to doing business with in-country outfitters... Rwanda, Kenya & Tanzania.

You can search on this board re: wiring funds, but know that this is the way it's done when you're here and they're there.
sandi is offline  
Old Jan 14th, 2008, 10:18 AM
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im using them in a few weeks now and i have sent them multiple wires without issue. I also had them buy my ticket from nairobi to rwanda and had it DHLed to me. It arrived within a week, so i know they arent just taking my money! Plus with the good reviews they get here, you should be fine.

I would send the money, let them know you sent it and give them a week and ask if they received it. In my experience, they would always tell me they would let me know when the money arrived, but i would always ask again before they would tell me. So dont worry, you'll be just fine!
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Old Jan 14th, 2008, 10:50 AM
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We used their services in Feb '07 everything was exactly as planned. They also booked our air tickets JRO-Kigali-NBO & sent them over DHL to us. No problems at all.

J
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Old Jan 14th, 2008, 01:51 PM
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It is routine. Several good reports on R&N. Send it and have a great trip.
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Old Jan 14th, 2008, 02:03 PM
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traveled with them 2 years ago.
Many have gone with them since on my recommendation. Not one bad report
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Old Jan 15th, 2008, 07:50 AM
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Hello loru,

We recently wired R&N our deposits for our Rwanda portion of our safari.
We had some problems, but it was not the fault of R&N...it was the credit union we used to send the wire. So, I can recommend them with our experience so far. They communicate well and sent us confirmation of receipt via e-mail.

Here's the excerpt from our "lessons learned" post:

We used our credit union since they've always been really helpful with all our banking needs. They charged what turned out to be a reasonable fee of $35 compared to other banks we looked into. However, we realized quickly that the most important part of choosing which bank to use to send your wire is previous experience.
Our credit union did not have a lot of experience with foreign wire transfers, which they admitted to us right off the bat. This should have been our red flag moment, but who were we to know that it's not a cut and dried process.
Well, what should have taken only a few days (to maybe 5 at the most) took 3 weeks!
3 weeks of worrying, 3 weeks of thinking the worst, 3 weeks of back and forth between the credit union, Barclay's Bank, and our tour operators, desperately hoping each day that we'd finally hear from them that they got our deposit.


Turns out that the lack of experience on the part of our credit union was the sole cause of the problem. Apparently a third party wire transfer, which is what we had (credit union to Barclay's New York, then to Barclays in Africa) requires specific information entered into specific boxes on certain forms. Our credit union entered this information wrong. It was as simple as that, but created havoc.
It was Barclay's New York that figured out the problem and took all necessary steps to rectify the situation (kudos to them).
Anyway, our big lesson learned here was to use a bank that's experienced with these types of transfers. ASK them if they do many of them...if not, try somewhere else.
Barclay's NY did try to assure me throughout all of this that the money was not lost, and that it would eventually get sorted out. But the time difference meant each inquiry took at least a day or two to get addressed and you can imagine that each day that goes by and you don't know where the thousands of dollars you just sent are, is a bit nerve wracking.

But, the story ends well, as we did finally get the confirmation from both tour companies.


So, loru, just make sure you use a reputable bank with much experience at third party wire transfers to foreign countries.

Good luck and happy, safe travels.
>-
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