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Help is needed again :(

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Hello,

We have booked through venere.com and tried to email them regarding our arrival time & check in. The email address for Venere.com seem to be not working. Even, emailed at the hotel's email address. No reply, instead we are getting 'Delivery status notification (failure)'. Very worried :(

customer.service@venere.com

Is booking for a hotel through this website worth relying?

Thanks in advance

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