Help is needed again :(

Old Mar 27th, 2013, 06:28 PM
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Help is needed again :(

Hello,

We have booked through venere.com and tried to email them regarding our arrival time & check in. The email address for Venere.com seem to be not working. Even, emailed at the hotel's email address. No reply, instead we are getting 'Delivery status notification (failure)'. Very worried

[email protected]

Is booking for a hotel through this website worth relying?

Thanks in advance
bandhan1983 is offline  
Old Mar 27th, 2013, 06:48 PM
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Personally, I would not go to Venere, the 3rd party, to clarify arrival information. I would want to go to the hotel directly. In my experience it takes time and several email to raise a response from hotels sometimes, so be patient and if no reply in a couple days, re-send the email to the hotel. If your hotel is part of a world wide chain, perhaps try a toll free call to the main reservation center. They should be able to verify your reservation went through. You really do not give much detail in your post so it is a bit difficult to advise
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Old Mar 27th, 2013, 07:23 PM
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Thank you so much. Whatever you have pointed out in your comments is all I needed to know to keep me assured that something CAN be done. Venere.com being the third party got me worried :/
I'm doing some more research about Venere.com. I should have'd booked through booking.com. *regret*
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Old Mar 27th, 2013, 07:29 PM
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@hpeabody The same hotel I booked through Venere.com is available in booking.com
Do you think it would be wise and a best idea to cancel and book through booking.com again to keep me at ease
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Old Mar 27th, 2013, 08:01 PM
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Why do you not just book directly with the hotel? That's generally the best way to go. Most properties will match any rate that you can find on a third party site.
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Old Mar 27th, 2013, 08:32 PM
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Noted. Thank you so much. I'm now looking into it.
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Old Mar 27th, 2013, 09:04 PM
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Venereal is entirely reputable. There must be a technical problem. There are toll free numbers from the US 877 214 4288 .
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Old Mar 27th, 2013, 09:05 PM
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Oops sorry about that predictive text oversight
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Old Mar 28th, 2013, 02:15 AM
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@Aramis Thank you. We live in UK. Is there anyone who can provide toll free numbers from the UK
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Old Mar 28th, 2013, 02:46 AM
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Are you sure there is a . between customer and service in the email address shown in your first post?
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Old Mar 28th, 2013, 03:13 AM
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UK: 020 3027 7153a
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Old Mar 29th, 2013, 01:19 PM
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Yes, Caithinjoetow. There's a dot between customer and service. I emailed them again yesterday using another email address . I keep getting delivery failure notification.

Aramis: Thank You for your help. I ended up cancelling the reservation with that hotel. Cant take the risk.
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Old Apr 1st, 2013, 02:48 AM
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Thank you all for being patient and helping me out.
Everything has been settled now. We've booked through booking.com. Emailed them, they replied back which was such a relief.
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Old Apr 1st, 2013, 09:12 AM
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bandham - glad you have things sorted out, but it sounds like your communication has been with booking.com. You do realize, I trust, that this is still a third party agent just like venere and if you have any concerns or questions about actual accommodation you need to be in contact with the hotel itself and not the third party booking agent.
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Old Apr 6th, 2013, 02:46 AM
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Seamus- what an awesome suggestion. After ur comment I did contact with the hotel and they replied back. Such a great relief. Thank you so much. Very grateful.
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