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El Conquistador Resort - horrible? Cancel?

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On our way to Puerto Rico next week (family of three with an 8 year old). We have booked four nights at the El Convento and 8 at the El Con. Now I am having second thoughts. The reviews of El Con for the past couple of months on Trip Advisor aren't just bad - they are horrible. Dirty rooms and pool, bad or non-existent service, no security, rooms stuffed with huge families with shopping carts full of food at the pool, gouging on everything, poor internet, broken fridges in rooms. The El Con is sold out when we are there which makes me think there is some special local deal this month.
Any opinions here on the El Con? I am ready to cancel and go elsewhere. We are far from snooty people. Please don't think we are anti-local. I am just looking for a fun, clean, family resort with good service. We like the idea of the island and water slides at El Con. We have a car and plan to explore the island and see the biobay, caves, observatory.

We don't need five star but this sounds like a nightmare at any star. Opinions appreciated.

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