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Difficulty contacting Thai Elephant Conservation Center

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For a little over a week, I've tried contacting the Thai Elephant Conservation Center at least 4 times, but have not heard back from them. After all the discussion on the board, I'd like to make reservations with a place considered to be ethical in its treatment of the elephants, while still providing an opportunity to do a "mahout training". The frustrating thing is that there are forms that say that a response will be made in 24 hours, but that hasn't been the case. My trip isn't till January, but I also understand that it's high season, so I'm trying to get this arranged sooner than later.

Reviews on TA are generally good, but there are others who complain about the difficulty contacting them. I've tried the website (www.thailandelephant.org/en/‎) as well as the email linked to Supat, the coordinator, but so far, no contact.

Any suggestions or advice?

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