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Warning about Frontier

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I flew on Frontier Airlines last week from Portland to Denver. I always bring two carry-ons with me, one that goes above my seat and one that goes below. Therefore no needing to pay $25 for a checked bag. I walked up to the counter at PDX and gave the attendant my ID to get my tickets and she saw my bags and asked "will the larger one fit in the overhead?" and I said "Yes, always does!" and she thanked me and I proceeded through security to the gate.

As we boarded the plane, the line was taking a lot longer than it should have and I heard some arguing between the attendant and a fellow passenger. I asked someone in line behind me what was going on and was told that "Frontier now charges for carry-ons." How much might you ask? $50 if you pay for your carry on at the counter but a whopping $100 if you wait until the gate to pay for your carry-on. (It's "only" $25 to check your bag.)

When it was my turn to board the plane, I asked the attendant why I hand't been notified of this at the counter and why there were no signs etc warning passengers of this. I was told that this information could be found in there "rules and regulations" online. Gee thanks for the warning!

I argued but paid the $100 at the gate due to a meeting I was unable to miss in Denver. When I went to DIA to catch my flight to PDX, I again went up the counter to get my tickets and made sure the attendant saw my carry on bag. This time she asked to weigh it. I asked if we were good and she said and pointed me in the direction of my gate. I then asked her if there was a charge for carry ons and she said "yes, that'll be either $50 here, $100 at the gate or you can check it for $25." I asked why she didn't tell me this and she said "it's mentioned in the fine print when you purchase your tickets." Well excuse me for not reading the 25 pages of point-four font before I purchased my tickets.

Apparently you can purchase a carry-on ticket separately. It's the stupidest thing I've ever heard before.

Rant over ...

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