Westin Times Square
Aug 18th, 2004 | 02:30 PM
#4
Joined: Jan 2003
Posts: 16,715
Likes: 0
LOTS of mostly positive reviews on tripadvisor
http://www.tripadvisor.com/ShowUserR..._New_York.html
Evidently everyone wants a corner room on a high floor
http://www.tripadvisor.com/ShowUserR..._New_York.html
Evidently everyone wants a corner room on a high floor
Aug 18th, 2004 | 03:25 PM
#5
Joined: Jan 2003
Posts: 268
Likes: 0
It was pretty nice. Recently had completed a renovation. It is clean and serviceable. Located in the theater district, so pretty safe. Mixed crowd. Staff was helpful. Concierge was knowledgeable and effective. I think it is very well priced relative to its location in NYC.
I moved there from the W New York Times Square, which was overpriced, too small and way too impressed with itself.
One complaint is they screwed up my bill. The clerk told me I was lying when I told him the rate charged was wrong. Made me go back upstairs, get my computer, pay $10 at the business center to print the confirmation from my email, and give them a copy of the confirmation. I wasted a half-hour because some clerk's head was in a place where the sun didn't shine.
The next day, I sent an email to Starwood complaining about the error. The complaint was forwarded to the manager. The manager emailed me extending apologies and a promise to talk to the clerk, nothing else. It took a second email saying that apologies and best wishes was an unacceptable solution. I now have a free upgrade to a suite, which is a cheap solution since I make it to NYC maybe once every 3 to 4 years. I will probably stay there if the coupon is still valid.
I moved there from the W New York Times Square, which was overpriced, too small and way too impressed with itself.
One complaint is they screwed up my bill. The clerk told me I was lying when I told him the rate charged was wrong. Made me go back upstairs, get my computer, pay $10 at the business center to print the confirmation from my email, and give them a copy of the confirmation. I wasted a half-hour because some clerk's head was in a place where the sun didn't shine.
The next day, I sent an email to Starwood complaining about the error. The complaint was forwarded to the manager. The manager emailed me extending apologies and a promise to talk to the clerk, nothing else. It took a second email saying that apologies and best wishes was an unacceptable solution. I now have a free upgrade to a suite, which is a cheap solution since I make it to NYC maybe once every 3 to 4 years. I will probably stay there if the coupon is still valid.
Aug 18th, 2004 | 05:14 PM
#6
Joined: May 2003
Posts: 306
Likes: 0
Stayed at the Westin TImes Square last year--. Had agreat experience (except that I left my video camera in the cab and it took off).
I thought our room was quite a good size for NYC hotels. We were on the corner , so that may make a difference. We had views in 2 direction. Great, comfy beds, etc. Rooms are decorated in a more modern look - mostly dark grays and whites. Location I thought was good for proximity to Times Square (1 block off). I have heard mixed reviews about the location as far as being safe, however, I never felt unsafe.
I thought our room was quite a good size for NYC hotels. We were on the corner , so that may make a difference. We had views in 2 direction. Great, comfy beds, etc. Rooms are decorated in a more modern look - mostly dark grays and whites. Location I thought was good for proximity to Times Square (1 block off). I have heard mixed reviews about the location as far as being safe, however, I never felt unsafe.
