As promised, I'm able to provide the fodor-ites with the response from the Marriott we stayed in while traveling in London. After sending a rather scathing letter about our disappointment in both the hotel & their lag in their response time (one month, instead of the week they promised) Marriott has graciously refunded a portion of our points. I have stayed in a variety of Marriott properties, and even with this hiccup, they remain one of the most courteous and customer service oriented hotels. While I wouldn't recomment the Grovesnor House now, I'm sure it will be great once the rennovations are complete.

As your original post regarding this issue was on the Europe board, you probably meant to post it there.

I'm happy to hear it worked out to your satisfaction as I was wondering what finally happened.

If this were posted as a reply to your original message, more people would know to what you are referring.

I haven't been following this, but agree with you about Marriott and customer satisfaction--I've always felt they have been more than fair in my dealings I've had with them.