New show called "Airline" starts Monday.

Jan 6th, 2004, 07:22 AM
  #21  
 
Join Date: Jun 2003
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The drunk "from the streets" who missed his morning flight because he was getting hammered at the bar and was Heelarious. I hope his boss saw him on tv. It's good to know that Southwest will deny boarding to obnoxious drunk and stinky pax.
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Jan 6th, 2004, 07:46 AM
  #22  
 
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The customer service agent did say at the end that they usually can tell if a child is under 2, but in this case they couldn't tell. I am sure that there are some parents who try to get away with saying their kid is under 2 when in fact they are not. What was up with the father screaming obscenities at the agent in front of his kids? He had the little one upset and crying. And, why didn't the Mother just call her pediatrician's office instead of the hospital where the kid was born? I have my pediatrician's number in speed dial on my cell phone in case of emergency.

I agree about the 3 goofy flight attendants. They would drive me nuts!

As for the drunks, I am surprised they tolerated them for as long as they did. We had a group flying to Chicago for an OSU football game and a couple of people got hammered in the bar beforehand. They did not let them board and called security immediately to take them away.
buckeyemom is offline  
Jan 6th, 2004, 09:04 AM
  #23  
 
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Well admittedly the passengers looked like they were having fun, I would hate flight attendants like that. Especially for three hours!
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Jan 6th, 2004, 09:12 AM
  #24  
 
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When watching H and I were wondering why the agent didnt' tell the parents about the pay then prove idea.

The poor man that smelled bad looked to me like he'd been on a bender for several days. They treated him kindly and went out of their way for him. My daughter was almost in tears watching that.

The woman who played the race card.. give me a break. What a b*tch. Someone definitely pissed in her cornflakes that day.
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Jan 6th, 2004, 11:47 AM
  #25  
jor
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I watched it and I loved it. Congratulations to S.W. Airlines for having the guts to be a part of it. They are and have been true innovators. \/

The drunk with the black hair should have been kicked out of the airport.

The woman screaming rasism should have gotten that crap right back to her.

The drunk couple didn't look like a danger to me.

The fat guy went through much more than I could ever go through.

The woman with the so called under 2 year old was being difficult.

The gay steward made the right career change.

jor is offline  
Jan 6th, 2004, 04:23 PM
  #26  
 
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Didn't expect much from the show, but just "had" to tune in, and husband and I watched both shows. Interesting, and some jobs I wouldn't want. Like having to tell someone they smell or are overweight. I felt sorry for both of those characters. While I probably will tune in again, I have to say I have not, and now, do not want to fly on Southwest. Call me a prude, but I don't want to play games while flying, don't want to hear my flight attendants singing--so I gave my husband notice, do not, under any circumstances, ever book us on a flight on Southwest.
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Jan 6th, 2004, 08:21 PM
  #27  
 
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I liked the show also. Thought it was quite entertaining. I can't wait to see it next week. Next weeks episode is about the nationwide blackout. I'm sure that will be very interesting. One thing I learned is all the problems the reservationists go through. I never see that part when traveling. I don't think about the problems they have with travelers like the drunk man etc..

I wouldn't have the heart to tell the overweight guy he needs to buy 2 tickets. Plus he was already having a bad day.

I felt bad for the smelling guy, but then I can understand why she had to tell him to wash up and change into some clean clothes. I'm sensitive to bad odors and couldn't fathom being on a plane next to someone who smelled.

You all will think I'm nuts, but I liked the entertainment with the 3 flight attendants. I felt it was entertaining and would make the flight time go faster. I like games. Sometimes on the charter flights I take to Vegas they may do one game, but you win money.

I did think the flight attendant went to far calling the hospital to see when the little boy was born. That was to much.

What about the people who were late coming from Detroit and missed there connector flights. I would be pissed if I did and had to stay overnight at the hotel. Fortunately, I've never had to experience that. (knock on wood).....
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Jan 7th, 2004, 04:38 AM
  #28  
 
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Rerun is this Sunday at 3pm...I missed it and will catch the rerun. Sounds like fun!
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Jan 7th, 2004, 05:42 AM
  #29  
 
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I've been on a couple dozen SW flights over the years. Once we played a game (I won a bottle of champagne) and maybe once we were sang to. There have been jokes, but most of the time things were pretty "normal" on my SW flights. I don't mind it personally. I think it might help some with the flying jitters.

I have a feeling that some of the attendants hammed it up for the cameras or they showed the silly ones.
Austin is offline  
Jan 7th, 2004, 06:49 AM
  #30  
 
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The flight attendant didn't call the hospital to see when the little boy was born the MOTHER did. She didn't have proof the kid was under 2 and apparently didn't have a pediatrician's phone number handy. I have an id for my child that has her picture on it, fingerprints, dob etc. I carry with me. You never know and it's better to be safe than sorry.

Did anyone else catch the woman who didn't want to get on the plane because they let the guy on without id? The gate agent told her they screened him twice. IMO, they should not let people on board without id, screen or not.
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Jan 7th, 2004, 08:07 AM
  #31  
MightyIsis
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Husband and I thought this show was hilarious. He said it's the best reality show he's ever seen, and he should know, he watches them all.

I have to stick up for the agent here since you all say she should have offered the pay-then-prove option to the parents of the alleged "under 2-year old" at the beginning. Watch the re-run this Sunday and you will see that the obnoxious father would not let the agent get a complete sentence out. He kept interrupting her stating that she was giving bad customer service, the company's policy was bad, they didn't have to prove age on their outgoing flight, etc. The mother chimed in demanding 3 free seats on the next flight if "she made" them miss their flight. She may have tried to tell them about pay then prove, but as soon as they heard "pay" this couple flew off the handle. I am surprised that these hotheads agreed to be filmed.
 
Jan 7th, 2004, 08:31 AM
  #32  
 
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Re the children: I think the desk attendant should have realized that traveling with children can be very stressful and done all she could to get them through the line as quick as possible. I still maintain that the Southwest employee was at fault.
You will also notice that they held the plane so that the family could get on. If I was on that plane making a connection, I would be miffed that Southwest couldn't get it together.
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Jan 7th, 2004, 09:12 AM
  #33  
 
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Some of you reminded me, and my husband and I were flabbergasted that they allowed the passenger on without ID. This was post-9/11, and we assumed NO one could get on without ID. Apparently we're wrong about that...does anyone else in the "know" or with the travel industry know it's customary to actually allow people to board a plane without an ID??

And also, regarding the couple with the young child, my husband surmised while watching it that the reason the parents didn't know the rule is they possible "assumed" the child could fly for free, and didn't tell their travel agent or anyone else about the child--thus they showed up and got "surprised" about the rule. I think as travelers these days, we all have a responsibility to know what the rules and regulations are.
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Jan 7th, 2004, 09:41 AM
  #34  
GoTravel
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There are various travel scenarios where someone can fly domestically without photo ID.

The most frequent would be stolen wallet/handbag.
 
Jan 7th, 2004, 10:01 AM
  #35  
mp
 
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Last year I was flying from St. Louis back to NYC on a business trip - I had inadvertantly dropped my (photo i.d.) driver's license on the floor of the rental car - and didn't notice the loss until time to board the plane. Imagine my surprise. Although I had a wallet full of credit cards and a gym photo ID, I wasn't allowed to board until all my luggage was very thoroughly hand checked, I had removed my shoes and I underwent a wand search and an interview. Then I was able to board.
In the show, the gate agent or supervisor assures the woman about secondary procedures for lack of ID. What kept running through my mind was what was it about that passenger that sparked the concern in that (IMHO) overwrought woman? Was it really the lack of ID? I was kinda surprised about her venting in front of her young kid like that too. I also thought the agent handled the situation quite well, actually - offering to put her on another flight was a reasonable solution - particularly since it seemed she was the only passenger complaining.
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Jan 7th, 2004, 11:16 AM
  #36  
 
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They bleeped out some of the Father's potty mouth too. ;-) Can you imagine your co-workers and friends watching the show and seeing you go off like that?
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Jan 7th, 2004, 11:39 AM
  #37  
jor
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MightyIsis, I agree with you about the so-called under 2 year old. The parents were "using" the gate agent with guilt trips. I would never try to bring a kid on board without proof of age if the ticket was Free. They were trying to get a freebee by acting dumb. And Yes, the father was not letting the agent get a word in about pay-then-prove because he knew he couldn't prove it anyway. What a scuz. \/
jor is offline  
Jan 7th, 2004, 01:57 PM
  #38  
 
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jor-I agree with you. I am wondering if that kid was even under 2. It seems funny to me she called the hospital where the kid was born to get his age. Do you know how long it would be to locate those records? Didn't they have a pediatrician they could have called? And the Dad kept screaming back to the other people in line. Those 2 looked like some pretty good con artists to me.
buckeyemom is offline  
Jan 8th, 2004, 06:57 PM
  #39  
 
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Thought the show was pretty entertaining. The kid issue seemed fishy. He was probably over 2 yrs of age. Father & Mother seemed rude. Thought the 3 Southwest flight attendants were entertaining. Felt bad for the overweight guy. He wasn't having a good day. This is good publicity for Southwest. Hopefully not in a negative way. Wonder how good the T.V ratings were?
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Jan 8th, 2004, 07:01 PM
  #40  
 
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