I've never been in Rolling Waves but passed it many times and it actually sits back a bit off Gulf of Mexico Drive and not right on the road. In addition, there's not really a lot of traffic on G of M at night. The island is quiet at night.

It's surprising that they could get a 3 night reservation cause I thought only two or three places rent out nightly (and this wasn't one of them).

Perhaps Rolling Waves was wise in returning the deposit.

I am very suspicious about this post because normally, they would want to tell us where they went instead and had such a wonderful vacation.

For all we know, it could be a competitor to Rolling Waves! Unless the OP comes back and answers questions, people really should take this complaint with a HUGE grain of salt, IMHO.

Yes, as I said, it is very revealing about people's personalities when they name the place they disliked -- but refuse to name the place that was wonderful to them.

I don't understand posting to slam a place who already refunded your full deposit. They were overbooked, they gave you your money back. Problem is?

Florida Statutes 509.141 governs removal of guests at lodging establishments. A guest may be removed, regardless of his/her behavior, if the guests fails to check out by the time agreed upon in writing by the guest and public lodging establishment at check-in unless an extension of time is agreed to by the public lodging establishment and guest prior to checkout.

Good for you Gracie, thank you.

"Good for you"?
So, your preference would be the cops be called to the hotel to "remove" the guests from Cabin #6?

I'm sure that's the hotel management's preference too. (Not!)

I think the "good for you" was for getting to the bottom of what is legal. Above, some people were indicating that a hotel can't seem to even ASK a guest to leave if they want to stay longer. At least now we have the legal basis for Florida.
I'm guessing that very few guests would refuse to leave until the cops came if they were told they HAD to vacate the room.

scs00 registered, posted his guerilla hit and moved on. We are unlikely to hear from him again and we do not know what really happened. So all the debate whether the owners acted appropriately, could or could not oust the other guests, or anything else is sort of useless at this point.

Perhaps so. I think the hotel management made the best decision possible. Offered accomodation for the one night (worth equal value), dealt with a high strung potential customer to the best of their ability and then refunded the deposit and no longer had to deal with such a grumpy guest. Both cabins were available for rental the next day. The guest was supposedly happier with the other lodging (although they don't share where or what that is).

I've been "walked" before for the very same reason, and although it's not something I'd choose, it's never been such a big problem. A couple of times, it has really paid off. A 2br suite at Ladera on St. Croix and a suite at the Hyatt San Francisco.

janisj is right. The OP hasn't been back here - and probably not to the other travel boards they posted the same rant.

Thank you NeoPatrick.

I still think the OP was treated badly. YOu can all say that she was rude but we were not there to see who was rude first. If management was rude to me I would give it back to them.

Cabin 2 has a double and single bed in the bedroom

Cabin 6 has a queen size bed in the bedroom.

I do not feel they are the same.
Plus this was one day of a 3 day vacation. It is not like they were booked for a month.

NOt all of us get away once a month. Some of us have to relish the few days we get.

Plus no one suggested callilng the police. The management could have asked the other people to please move.

This is my opinion and I am allowed to have one.

"I still think the OP was treated badly. "

How do you know the OP was treated badly?? We only have one post to go by . . .

And "we were not there to see who was rude first"

Exactly!!

Well, I'm allowed to have an opinion too. And my opinion is that if the original poster is the type of person who goes around registering on various travel websites for the sole purpose of bad mouthing a business (even if it is justifiable) but does not even bother to mention by name the place she found that they thought was so wonderful -- then I think that person is probably the type of guest that the hotel was better off without. Who needs a guest who only sees the bad and broadcasts it, without giving equal "airtime" to the place that was good?

I agree somewhat, but maybe this person just had to vent that day. Haven't we all been there. I think we should have just let it go and it would fall to the wayside. Instead we keep posting (me too) and keep bringing this to the top.

I was always told that there are 3 sides to a story. Yours-mine- and the truth. We will never know, will we?

I'm always curious how a person manages to find Fodor's to make a single post like this one. I don't even doubt their story, just curious about their need to tell it here.

As a long-time regular poster here, it always just seems a strange thing for someone to do.

Well, I may be completely wrong on this but gracie's "Florida Statute" is a law. To "remove" a guest who refuses to leave would be the role of law enforcement. Surely, one would not expect the hotel management to forcibly evict a guest?

And, if I were checking into an establishment and saw that management had called in the police to forcibly evict a guest (or if the management were evicting a guest on their own - surely not a pleasant sight), I'd get back in my car and find another accomodation - deposit be damned. I'll deal with a refund of my deposit later. Personally, I don't want to stay anywhere that treats guests like that.

I still think it's a win-win. OP claims they got a better deal, the hotel management got rid of the type of guest that will go to numerous internet sites to rant. That's enough information for me to make my decision on which "side" of the supposedly three sides I'm going to discount.

Why do you keep bringing up the police???? I think the OP wanted the management to ask the other couple to leave. I would ask them to do the same thing. Maybe I would not get huffy about it. The OP never discussed the police

granniem: "The OP never discussed the police" Of course he didn't. These references to the police are related to gracie's post about "removing" a guest. (which you thanked her for posting)

How do you think a guest can be "removed" w/o enlisting the police? Involuntray eviction would mean the police are involved. (If they were going voluntarily, one wouldn't need to "remove" them.)

I can understand the frustration that would have led OP to make the post. I'm not sure this board is a great place to make a rant like that. (I would have done it on say, TripAdvisor.) But I've been to hotels where they won't let you stay, they offer up dirty, bad alternatives, treat you badly, and you just want to scream to anyone who will listen.