Don't you think it is horrible for them to change the reservation for this OP? They will never know what it cost them in bad press.

OO you can look them up on line, they show where the cabins are and gives a description of the room (bedding etc).

Actually I'm looking forward to seeing it for myself. We are beginning to look for places for down the road a year or two, and I'd like to see the set up, and just how bad the alternative cabin would have been at the same time.

We just don't know the details granniem. It happens. Reasonable people move when requested (guest #1), good management makes the request when appropriate. Good management doesn't roll their eyes...but how do we know what the eye rolling was in response to? Not that you should, but some of the situations I hear, I wonder how on earth the employee DIDN'T roll their eyes. We just don't know what happened.

granniem: "Don't you think it is horrible for them to change the reservation for this OP?"

Sure hope I never have you on a jury - assuming one side of the story is the gospel truth. The OP may have been wronged - or not. He registers late at night just to post his complaints. I have a hunch he may have gone ballistic at the hotel (no proof one way or the other but to be as aggitated as he was in this post, that is my guess).

Hotels do have overbookings (just like airlines) and guests who overstay. That is why a specific room is not usually guaranteed.

If the OP had played his cards right he might have been taken care of. OR - what he described could be exactly what happened.

He has probably run off to Frommers, TripAdvisors and other sites to post the same tale . . . .

Janisj....LOL don't worry about ever having me on a jury, I don't serve. I feel I am not in a position to judge someone else. I just think that as far as I know these people booked into a cabin that was going to be the a quiet place for them to unwind with a certain type of bed to be put near the road in a different type of bed. The places are not exactly the same.

True, we don't know both sides of this story. However, after a look at the website, the two cottages are not equivalent.

I agree with GoTravel: "The management should have said to the people in cabin #6 that their condo was rented to someone else but I can put you in Cabin #2 for a discount for going to the trouble of having to move." That would have been an excellent way to handle the situation. I think they would have had content customers, rather than one customer who was angry enough to post this.

I agree 100%. If this happened to me I would not be very happy abou it either.

I believe there is some misinformation going on here.

It is true that a guest can't be forced out, BUT:

1. The guest can be and usually is charged the full rate (you know, the ridiculous rate that's published on the back of the door). That's usually a good incentive for the guest not to stay.

2. I also believe that the extended stay can only be for 1 night, after that they can be foced out.

Somebody correct me if I'm wrong.

so, Kathy's plan of arriving on Thursday and staying for 2 more nights on a sold out weekend would not work. It would be expensive and it would only work for 1 night.

OO likely has the most informed perspective on this but here is what I have learned in my travels:
Legal issue: State laws govern this situation and they vary. In SOME states the hotel may not legally remove a guest who stays beyond their original term as long as they are not doing something that would otherwise get them tossed (like not paying or creating a nuisance) but can charge a different rate for the extra days (all the way up to the full price rack rate.) In SOME OTHER states the hotel can remove a guest at the end of their reserved period.

Even though technically speaking - and spelled out in the sometimes fine print almost any time one reserves - the hotel does not guarantee a specific room or even room type. They are "on request" and will be provided if possible, but not guaranteed because situations like the OP relates do happen.
Legal issues aside, in the real world any business operator who wants to be successful will do whatever they can to keep all guests as satisfied as possible, even if everyone cannot get exactly what they want. That's the art of managing customer relations.

Seamus, AMEN

If we are to take the OP at his/her word, why did Rolling Waves twice confirm by phone that the OP did in fact have Cabin 6 if it was truly not possible to guarantee they would. Should the reservationist not have emphasized that this is a request not a guarantee? It would prevent a lot of misundertandings when the guest shows up at the door.

I agree that if full rack rate were charged, there might be fewer overstayers.

As I understand it, they cannot be forced to leave the room - as long as their credit card accepts the charges or they are paying on a daily basis.

The managers MAY have asked them to move to cabin #6, may not have - for any numbers of reasons, and may have assumed that the incoming guest would not have been that upset and thrown a hissy fit. Who knows? Only the players involved.

The management booked the incoming guests because they INTENDED for the incoming guests to stay in #6. Surely you are not implying the management has ESP and knew when the incoming guests made their reservations that future guests in one particular cabin during one particular week out of 52 weeks would stay over a night - and booked the reservations with intent of upsetting a future guest! That is ridiculous.

Lots of options possible. It sounds as if the incoming guest only wanted 1 option - the current occupants kicked out for that night so their stay could commence. Legally, the management probably could not do that, but if they had the "right" can you imagine the PR if they had called the cops to evict the occupants?

It sounds like a win-win all around. The OP ended up with lodging they liked better and the management got rid of disgruntled guests.

Seamus, my reply was not an opinion but as having a ten year background in hotel management.

You CANNOT force someone out of a room for no reason as long as they are paying.

You CAN jack the rate up so it becomes astronomical.

If the management really wants the people to vacate a room instead of staying additional nights, how hard would it be to turn off their water and/or their electricity and say, "I'm sorry. We're having some problems, but we can move you to another room"? Just thinking out loud here.

Who's going to run the place while they are in jail?

As I understand it, it is against the law to evict a guest - even if they overstay their reservation - as long as they are paying for each night.

That's why incoming guests are "walked" and the stayovers aren't evicted.

Folks, this is normal in the world of hotels. Thankfully, it doesn't happen often, but it happens.

The key IMO is how the players handle the situation. Sounds like this one got testy - even though they had an alternate accomodation for the one night the folks in cabin 6 were staying over.

Interesting.

California, Louisiana, Montana, and Oregon have amended their state codes/statutes to be able to evict paying guests for reasons other than the normal ones (intoxication, destroying the room, underage, etc).

http://law.enotes.com/everyday-law-e...otel-liability

Similar situation happened to us once in San Diego. We were not happy, but everyone understood and did not take it as a personal affront. Everyone was polite. We were given another (smaller, less desirable) room for one night, some credits at hotel restaurant, hotel moved us to originally expected room the next day while we were out and about.

Seemed like a reasonable compromise to me - but different people have different definitions of reasonable. When I travel I do not expect everything to always work out as planned.

I guess their website is inaccurate too, as it shows that the parking lot is between cottage #2 and the street, which would act as a buffer. It's hard to imagine that there would be that much more traffic noise in #2 as in #6. I guess I could better understand the refusal to accept cottage #2 if you had booked a beachfront one, but frankly, there doesn't appear to be much difference between the two -- since you hadn't reserved one on the beach. Yes, I do realize it would have been several steps further to the beach from the one they were putting you in for one of your three nights. Meanwhile, I wonder how long the other people were there? Since many of those are weekly rentals, I can sympathize with the owners not kicking out someone who may have been renting for a week or more to accomodate a three night rental.

Meanwhile, welcome to Fodors. It will be nice to hear more from you regarding some positive aspects of your travels, rather than just registering here to file a complaint.

What's really funny is that you post a negative report on this place but although you found another place that you seemed to love, you don't bother to tell us what that was at all. This forum isn't a place only to report bad things. We'd much rather hear about the good ones.

Neo, I don't that will happen. If you google Rolling Waves you'll find the OP has posted similar warnings on other travel sights. I wish I had stayed at Rolling Waves so I could post countering, positive reviews.

What? Are you suggesting someone has registered just to be a complainer? How hard to imagine? I'm always surprised that people will only point out the negative aspects of their trip and never the positive ones. Must be an indication of their personality, perhaps?

The real icee and I are watching the Kentucky Derby pre shows and chatting.

He just said that many years ago he was travelling on business and in Louisville the week before the Derby.

The hotel had him sign a form saying he would vacate the room on the check out date he showed and could not extend his stay.