Do hotels have to honor typos?
Mar 26th, 2003 | 01:23 PM
#45
Guest
Posts: n/a
LOL Suzie! And another 10 years after that, everyone will have grown up and your subjects will sing your praises, proclaiming that in retropsect they realize you were, in fact, a wise and compassionate ruler! 
gt;
Now who wants to draw a picture of the room Anonymous is going to get with her $18 rate. Let's start with the bed. 1 twin--or maybe a rollaway. LOL
gt; Now who wants to draw a picture of the room Anonymous is going to get with her $18 rate. Let's start with the bed. 1 twin--or maybe a rollaway. LOL
Mar 26th, 2003 | 02:19 PM
#46
Original Poster
Joined: Jan 2003
Posts: 9,050
Likes: 0
Yikes, a lot of posts here!
To respond to the most recent post first: The hotel in question is entirely suites, so I'm not sure they'll be able to dig up the nightmare room you imagine.
The only way I knew that the going rate was $189 was when I got the phone call about it -- at the moment when I spotted the $18 rate, I didn't know for sure whether it was a typo, and if so, whether the intended rate was $189, or $118, or $81, whatever.
Losing this booking at this rate would indeed cost me, since I had another online booking source for the same hotel, same dates, at $10 less for the first two nights, and $159 for the third night. I would have gone with that source rather than the one I did, if it weren't for the $18 rate.
Here's another tidbit for the ethicists to mull over: Originally, the trip was planned for just myself and my daughter, but when we found out that Amtrak was offering a deal where the second person in your party goes half-price and the third one goes for free, we decided to invite a friend. Are we taking advantage of Amtrak because we originally had intended to buy just 2 tickets, and now we're taking a third one just cuz it's free?
To respond to the most recent post first: The hotel in question is entirely suites, so I'm not sure they'll be able to dig up the nightmare room you imagine.
The only way I knew that the going rate was $189 was when I got the phone call about it -- at the moment when I spotted the $18 rate, I didn't know for sure whether it was a typo, and if so, whether the intended rate was $189, or $118, or $81, whatever.
Losing this booking at this rate would indeed cost me, since I had another online booking source for the same hotel, same dates, at $10 less for the first two nights, and $159 for the third night. I would have gone with that source rather than the one I did, if it weren't for the $18 rate.
Here's another tidbit for the ethicists to mull over: Originally, the trip was planned for just myself and my daughter, but when we found out that Amtrak was offering a deal where the second person in your party goes half-price and the third one goes for free, we decided to invite a friend. Are we taking advantage of Amtrak because we originally had intended to buy just 2 tickets, and now we're taking a third one just cuz it's free?
Mar 26th, 2003 | 02:20 PM
#47
Original Poster
Joined: Jan 2003
Posts: 9,050
Likes: 0
Yikes, a lot of posts here!
To respond to the most recent post first: The hotel in question is entirely suites, so I'm not sure they'll be able to dig up the nightmare room you imagine.
The only way I knew that the going rate was $189 was when I got the phone call about it -- at the moment when I spotted the $18 rate, I didn't know for sure whether it was a typo, and if so, whether the intended rate was $189, or $118, or $81, whatever.
Losing this booking at this rate would indeed cost me, since I had another online booking source for the same hotel, same dates, at $10 less for the first two nights, and $159 for the third night. I would have gone with that source rather than the one I did, if it weren't for the $18 rate.
To respond to the most recent post first: The hotel in question is entirely suites, so I'm not sure they'll be able to dig up the nightmare room you imagine.
The only way I knew that the going rate was $189 was when I got the phone call about it -- at the moment when I spotted the $18 rate, I didn't know for sure whether it was a typo, and if so, whether the intended rate was $189, or $118, or $81, whatever.
Losing this booking at this rate would indeed cost me, since I had another online booking source for the same hotel, same dates, at $10 less for the first two nights, and $159 for the third night. I would have gone with that source rather than the one I did, if it weren't for the $18 rate.
Mar 26th, 2003 | 04:09 PM
#48
Joined: Jan 2003
Posts: 509
Likes: 0
I agree that the hotel or company that posted the rate should be responsible. Although Anonymous could probably tell that something interesting was going on with the rate (compared to her other reservation) it still lies in the carelessness of whoever posted it. Regardless of her rate, if I booked something online and found out that it was actually much more expensive than what I AGREED TO purchase it for I would be extremly angry. Honoring out of good will or at least offering you a discount would be the right thing to do. If you went to a store and you saw something for sale that was marked down (but the item was clearly worth more) would you honestly not buy it?
Depends on the retail store but many times we have gotten things on sale when they actually weren't supposed to be marked down. That's when the store learns not to be so careless where they put up Clearnance or Sale signs that would clearly make customers assume those items are on sale. Everything is marked up so much these days, sometimes you might not know what the true original value was worth.
Depends on the retail store but many times we have gotten things on sale when they actually weren't supposed to be marked down. That's when the store learns not to be so careless where they put up Clearnance or Sale signs that would clearly make customers assume those items are on sale. Everything is marked up so much these days, sometimes you might not know what the true original value was worth.
