Difficulties leasing a VBRO using PayPros?

Mar 19th, 2013, 08:06 AM
  #1  
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Difficulties leasing a VBRO using PayPros?

We are trying to pay a deposit for a VBRO vacation home through PAYPROs online.

PAYPROs online screen Credit Card window won't take our credit card #. It errors our with "You must enter a text of 16 or less digits.

I've called PayPro and the TECH service won't help.

Anyone have any problems paying with PAYPRO for a VBRO?
1JAR is offline  
Mar 19th, 2013, 08:26 AM
  #2  
 
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Not familiar with PAYPRO. How is it different or better than PayPal, which is mainly what I've used to book VRBO apts?
NeoPatrick is offline  
Mar 19th, 2013, 08:27 AM
  #3  
 
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Oh, but wait a minute. Are you saying you entered more than 16 digits? I think 16 is the maximum number of digits for a credit card. Did you use any spaces? If so, that's probably your problem.
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Mar 19th, 2013, 08:41 AM
  #4  
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NeoPatrick--

don't know how it is different or better as this is the first time we have used it. It is the online payment method the VBRO Owner sent us to use.

We've contacted the VBRO, the Tech services at PayPro with no solution and the deposit expires tomorrow. Our only other other is check and we feel uncomfortable with that.

We are entering 15 digits, no spaces or dashes which is the max for AMEX and it will not take our card number. Comes up with an error message above. I used different cards and still won't take our credit card number in the field.
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Mar 19th, 2013, 09:33 AM
  #5  
 
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What's the problem with a check?
jubilada is online now  
Mar 19th, 2013, 12:14 PM
  #6  
 
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Can you use a card that does have 16 digits?
Patty is offline  
Mar 19th, 2013, 12:18 PM
  #7  
 
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Are you sure they accept Amex? Can you pay with a card that does have 16 digits? Have you contacted the owner about the problem?
Patty is offline  
Mar 19th, 2013, 12:59 PM
  #8  
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Patty txs for the thoughts.

Did contact/Owner who called PayPro yesterday, confirmed he has an AMEX Merchant acct no tech difficulties.

The CC field comes up with choices of AMEX, VISA, MasterCard, Discover, etc. and ___-___-___-___ in the CC field. I asked if it is possible PayPro is counting the dashes in the field: response was no and we are not keying any dashes: only our 15 digit CC #.

Called AMEX this am to see if there was some weird problem on our end and there isn't. AMEX mentioned it might be our Security settings but I bought other stuff online yesterday w/AMEX.

We are really perplexed. Never used PayPro before: never had any problem paying online.

So will call the Owner tonight and see what else we can do
1JAR is offline  
Mar 19th, 2013, 01:42 PM
  #9  
 
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Is this an international situation, or US funds for a US apartment? Just curious.
NeoPatrick is offline  
Mar 19th, 2013, 02:22 PM
  #10  
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Hi NeoPatrick,

Txs again for the responses. It is US.

Want to be clear: it is not a VBRO issue (we have rented other VBRO homes and have done fine, not an Owner issue (nice, fast response, helpful and concerned) so don't want to concern others.


If we can get it resolved, will post for others.

Want to be
1JAR is offline  
Mar 19th, 2013, 04:24 PM
  #11  
 
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I have paid by check for probably 25 vrbo or homeaway rentals in the US, no problem ever.
jubilada is online now  
Mar 19th, 2013, 06:52 PM
  #12  
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Just a quick f/u.

DH & I thought that we would try PayPro deposit link via our IPAD (Apple) vs. using our Desktop(Microsoft). IT WORKED!

We have no idea why, but our deposit is in via AMEX, we have a receipt and YEAH!!! we are done!

Thank you again!
1JAR is offline  
Mar 20th, 2013, 05:01 AM
  #13  
 
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Apple comes through again.
jubilada is online now  
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