Fodor's waxes lyrical about this hotel, however I can't find any postings on the subject in this forum, which seems a little strange.

Is there anybody out there who has stayed in the hotel,or knows of it. I'd be delighted to hear from you as I'm planning to stay a couple of nights in the summer.

I have not stayed and will not stay at this hotel based on the awful, snooty service I received when I called to make reservations. Here is a copy of the e-mail I have just sent the hotel.

I am writing to let you know how APPALLED I am at the disgusting service provided by your employee Joel.

I just spoke with Joel today, Thursday, 7/18 at approx. 12:50pm ET. As soon as he answered the phone and asked where he could direct my call I said "reservations". He remained on the line with me and asked me the dates of travel. I told him I was interested in a Luxury Deluxe and his very next question was "What's the last name?" So I told him I was not making a reservation yet just inquiring about rates. He didn't bother to tell me anything about the room category or about the hotel in general. I then asked him about AAA or Entertainment Club discounts and he provided the info. I asked about breakfast and parking and the tax rate and his answers were so curt I was practically pulling teeth. I asked what the main difference was between the Traditional European room and the Luxury Deluxe and he told me "the deluxe is more up-scale." All I kept thinking to myself was gee really? What does THAT mean? Does it mean more space, more amenities, a view, what???? So I thanked him for the information and the next thing I heard was "CLICK" as in I was hung up on! Joel didn't even say "thanks for calling , bye." Or even JUST "bye". Why would he do that? Because I didn't book right away? So what - was him hanging up on me going to make me want to book any faster??? I was in such shock that I actually felt compelled to call back and when he answered the phone I asked him "Did you mean to hang up on me?" His reply was "please hold" and he actually put me on HOLD!!!!!!!! I hung up and called back a 3rd time and he answered again so I told him to "take the Beverly Hills Inn and shove it up his ass."

How DARE you provide such horrible service? Is business so great that you can afford to treat potential guests this badly? Apparently you're not doing THAT well when the dates I inquired about were ALL open in ALL room categories! Are basic questions about meals and parking and transportation ridiculous to you? Any discerning traveler would ALWAYS ask those questions.

I contacted your hotel based on comments on Fodors and Frommers and Conde Nast. Well guess what? I'm on my way back to those websites to write in MY experience...and just as I was influenced by the good comments I hope others are influenced by my bad feedback. And if Joel is NOT a reflection of your establishment then you should record the front desk calls and keep him in check.

Don't even think about calling me and whining about a AAA discount!!!

Joel is a drag queen who's sugar daddy just broke up with him, leaving him no choice but to cater to tourists trying to get their AAA discounts.

Joel is very emotional these days. give Joel a break.

Look, you inbred, midwestern cattle-fed, bathe-once-a-week, cornbread-breath little twit.....you called one of the top hotels in the world and took up MY time with cheapskate questions about discounts and trivialities my best customers would never dream about asking even if they were broke.

This is a world class hotel, honey.
Not some flea bag bordello upstairs midwestern saloon.

You obviously can't afford us.
So please don't pester us with your petty calls in the future.

And by the way, my general manager laughed his @ss off at your pitiful little e-mail. We don't need people like you here.

Have a nice life.