BAD, BAD Disney
Nov 22nd, 2002, 09:24 AM
#1
Guest
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BAD, BAD Disney
I just returned from a three day trip to the Beach Club in Orlando at Disney and although the resort was pretty nice ( I have stayed at much better for much less )...I woke up the first morning at 9 am to sounds of drills and hammers in the room above us. This continues very loudly for over an hour before we called and asked if they could stop. The lady at the front desk said the whole hotel was under construction from 9-5 daily and there was nothing we could do. I understand these aren't unreasonable hours but when you are paying over $300/night shouldn't you be able to sleep late ( we are night owls ). At the very least I feel the hotel should have told us they were under construction so that we could have found another place to stay. Any recourse? I thought Disney was the "best of customer service"....
Nov 22nd, 2002, 09:44 AM
#2
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Disney the "best of customer service"
That's a funny concept. They soak their guests for as much as they can and then soak them for more.
The only people who seem to love Disney hotels are the poor souls who really can't afford the place and save all year long. The idea of Disney taking extreme advantage of them never occurs.
Did you ask to switch resorts?
That's a funny concept. They soak their guests for as much as they can and then soak them for more.
The only people who seem to love Disney hotels are the poor souls who really can't afford the place and save all year long. The idea of Disney taking extreme advantage of them never occurs.
Did you ask to switch resorts?
Nov 22nd, 2002, 10:14 AM
#5
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I second the comment above, with emphasis: "Disney - the best of customer service"???? Hee hee hee hah hah hah ho ho ho ho tee hee hah hah HAH!!!! Not even close. Customers=sheep, get them fleeced as often and in as many ways as possible. Smile at them from plastic masks and you can get away with ANYTHING!!!
Glad you posted, Misty, just one more demonstration to warn the unwary.
Glad you posted, Misty, just one more demonstration to warn the unwary.
Nov 22nd, 2002, 01:07 PM
#16
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Jack--her room wasn't comped. She would like it to be, but she says they paid over $300/night.
While I sympathize with you Misty, I also see the other side of the picture, as my husband runs, and we live in, a hotel that is just finishing a 10 million $$ renovation. These occur as often as every 3-4 years with some degree of noise involved, and I doubt there has ever been one that hasn't had at least one noise complaint, no matter how you try to accommodate everyone. We take our floors out one at a time so there is no side to side noise nor are there construction workers running around with the guests, everyone stepping over and around their mess. Up and down noise should be minimal, but if there are jackhammers or drills, yes some gets through. The object is to get in and out as quickly as possible with the least disruption of service. Plumbers, tile or marble people, painters all have their days to come in, do their things and get out and it's tightly scheduled. If one room or group is disrupted, (you would have had them not working until sometime past 10AM, when you finally called--11 or 12?) it throws the entire process off. And if no work started until every guest were up and about, the renovation would drag on for months. Your situation was a bit different in that you were in a resort and ours is a business hotel where people are normally up earlier, but I honestly think 9 is a pretty reasonable start time.
xxx--part of this renovation included some sort of device that makes it impossible to slam our doors. Toss them as hard as you wish, but they will not slam.
While I sympathize with you Misty, I also see the other side of the picture, as my husband runs, and we live in, a hotel that is just finishing a 10 million $$ renovation. These occur as often as every 3-4 years with some degree of noise involved, and I doubt there has ever been one that hasn't had at least one noise complaint, no matter how you try to accommodate everyone. We take our floors out one at a time so there is no side to side noise nor are there construction workers running around with the guests, everyone stepping over and around their mess. Up and down noise should be minimal, but if there are jackhammers or drills, yes some gets through. The object is to get in and out as quickly as possible with the least disruption of service. Plumbers, tile or marble people, painters all have their days to come in, do their things and get out and it's tightly scheduled. If one room or group is disrupted, (you would have had them not working until sometime past 10AM, when you finally called--11 or 12?) it throws the entire process off. And if no work started until every guest were up and about, the renovation would drag on for months. Your situation was a bit different in that you were in a resort and ours is a business hotel where people are normally up earlier, but I honestly think 9 is a pretty reasonable start time.
xxx--part of this renovation included some sort of device that makes it impossible to slam our doors. Toss them as hard as you wish, but they will not slam.
Nov 22nd, 2002, 04:24 PM
#19
Guest
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I have always found Disney accomadations to be convient and well worth the money they charge. The staff is friendly and grounds are clean. Good value for your money. I do not think you should complain when they are trying to better the place. No free hand outs.
