sister2

Finally finished watching my taped version. What wasn't clear: Did the Detroit gate agents tell those people there would be flights for them to catch? Too many people were giving the same story. Even though the "assistant gate agent" in Detroit said she told everyone, I have a feeling that particular unknown and unnamed person wasn't telling the truth. Colleen, the sup in Chicago, did a great job handling that one.

The nut with the gun...

The vulgar heifer trying to get back to San Diego (showed up 10 minutes prior). The people with the baby...I think there was a slip, but the husband did throw it out. THe kid was big for 16 months. My kids weren't that big.
The Bmx'ers..now there was one! Colleen was overruled by HER supervisor. I think Colleen was going to deny boarding to all of them. The drunk BMX dad was a total jerk. I wonder who those people behaved on their flight to Louisville?

I love this show.

Tomorrow night? The Apprentice!

seaescape

How about the nutty lady who was yelling at the ticket agent when SHE showed up 20 min. before her flight. Also, I hated the way she acted
a. in front of her kids
b. to the agent
Love the show!

sister2

Just came across this site, gives bio's for the SW personnel we are seeing every week:

http://www.southwestairlines.com/swa...wa_people.html

Janny

Another great episode. I love this show!! Cudos to Southwest. I couldn't believe the way that woman was acting showing up 20 minutes before departure. (HELLO!!) Her poor sons, being dragged across the airport.

I felt bad for those passengers who had to put up with the bad kids terrorizing the aircraft during that flight. Shame on the parents or adults in charge!! I don't blame Southwest thinking twice about letting them board there connector flight!

Also the guy with the gun. Come on. He should've known better. Plus supposely worked for a congressman. Where's his head.

One thing I've learned about this show, is all the trouble the ticketing agents/supervisors go through with irrate passengers. I couldn't handle the stress.

Does anyone know how the rating are for this show? I hope good! I enjoy it....

jor

That guy in the baggage claim office who was complaining was a complete ass. The flaw in his checked baggage was a joke and he tried to guilt trip the person behind the desk. Its called wear and tear. I would have loved to tell him to shut up and get a life. \/

missjanna

LMAO

What about the couple who kept going on and on about their "very expensive bag". It sounded as if they needed to stress that in order to argue how much they should be compensated.

Even better was the guy trying to scam his way on the flight with an expired boarding pass. The look on his face when he was caught in a lie was classic!

I felt bad for the guy in the wheelchair with alzheimer's and his wife. I think the guy in charge handled it so that they could keep their dignity.

ParrotMom

Last night brought tears to my eyes to see the supervisor help clean up the gentleman in the wheelchair with Alzheimers.. How many other people would do this? This is a great series and Southwest has much to be proud of. Can hardly wait until next week... does anybody know how long this series will last.

crosbie

I really love the show too!
I liked how the man with the "odor" was handled. She tried to handle it tactfully.
I really felt for the man to see him scrubbing his body with napkins. It made me really wonder where this poor man was flying to. He seemed like someone really down on his luck and had kind of given up on life.

Great show.

travelisfun

I LOVED it when the voice over said, "With the world's most expensive bag apparantly missing..." You just don't get that kind of subtle humor in a lot of shows. I also thought it was hilarious when they made the agent feel the leather on the "very expensive bag" after it was found just to prove that "they don't buy cheap stuff." Classic. This show is so entertaining--I love it! My other favorite story line was the retiring Captain. Such a neat tradition.

jmv

I keep forgetting to watch this on Monday nights. Is it ever rebroadcast at another time?

sister2

How many times was that lady going to say "very expensive green bag!". Let ie go lady! I don't think any old SW agent would have changed a grown man's pants. No way. This was was just sympathetic. Or the lawyer couple'going to sue' if they didn't get on. What am I missing here...a couple buys an $5000 vacation package and flies SW?! FOr a few dollars more they could have flown a big carrier and had confirmed seats. The logic of some people.

buckeyemom

"Airline" is rebroadcast on Sunday afternoon, check your local listings as to what time or go to A&E's website.

The attorneys cracked me up. If they were such hotshot litigation lawyers they would be sitting in first class or on a private plane.

DixieChick

I agree. All these high-powered folks and expensive luggage. What are they doing on Southwest???

Kudos to the employee who helped the Alzheimers couple keep their dignity.

jor

jmv, you can also find it at 3 Central on sundays or very late rebroadcasts on Mondays.

Gothampc

What about the guy with the "missing" ticket. He was already on board the plane. How could SW let him get that far?

hugglynn

It's amazing to me the day after this show that most people seem to agree with our take on it when we were watching, such as
1) Lady with very expensive bag and who doesn't buy cheap clothing--why are you flying on SW?
2) The first half hour I cried just about the whole show--the retiring pilot was touching and felt tremendously sorry for the Altzheimer's couple--truly this lady is not capable of dealing with this alone as she is..which made it even sadder.
3) The guy with the little tear in his bag--give me a break!
A lot of these people just try to see what they can extort from the airline--like the lady who wouldn't give up her seat for less than $1000. What planet has she been flying to??
LOL

GoTravel

As far as the lawyer threatening to sue, it would never make it to court.

Whenever you purchase an airline ticket, it DOES NOT guarentee you a seat. The airline can refuse boarding to anyone for any reason they see fit.

Mommar

Just caught a few episodes and this is a fun and surprisingly moving show. YOu generate such sympathy for the SW employees. But I don't fully get the hostility or lack of understanding for the passengers on this posting. If you have money, you shouldn't fly SW? Why shouldn't you be able to use a convenient airline and expect to make your flight connections in the next city? And why shouldn't a lawyer fly SW? Missing the point on that one.

But the episode with the Alzheimer's patient and the incredibly sympathetic treatment of him and his wife by the gate agent was really quite special and moving. I find it incredible that special people like that are around us all the time and we might never notice it!

duckling

SW has long been know for inexpensive flights. I realize some cities don't have a choice but to fly SW. But to brag about how much money you have (expensive bag! . . . $5000 trip out of SEA)... is ironic. The lawyer couple--where were they from LA? They could have flown United and Alaskan Air. Many bigger airlines match SW's fare in the same market anyway. They could have had confirmed seats and would not have had to worry about the possibility of being bumped. In other words..these people with the 'expensive bag' ..and '$5000 trip out of Sea"..should put their money where their mouth is. Besides..people with the most money never speak of it : )