Turkish Airlines - Need Help ASAP

Old Dec 24th, 2013, 06:23 AM
Original Poster
Join Date: Dec 2013
Posts: 1
Likes: 0
Received 0 Likes on 0 Posts
Turkish Airlines - Need Help ASAP

My fiance and I are taking a trip to South Africa, taking Turkish Airlines from Toronto to Johannesburg. Flight's scheduled to leave tonight (8pm EST) but when trying to check-in online, noticed that Turkish Airlines seems to have no recognition of the first leg of our flight (Toronto - Istanbul). The 2nd leg and returns seem to be perfectly fine but Turkish Air's customer service is telling us that they think we may have cancelled the first leg and therefore are opening an investigation.

Maybe just me, but I've found their customer service to be very difficult to deal with. No answers, no call-backs, no progress. Who would cancel the first leg of a trip while leaving all 3 other flights intact? Is there anything I can do at this point to get this resolved within the next 10 hours? Any advice for how to approach customer service or who to call? Is Star-Alliance able to help on this? I've asked to speak with someone's manager and they simply said 'No'.

Looking for advice asap, thanks to all who are able.
Marblaster is offline  
Old Dec 24th, 2013, 07:47 AM
Join Date: Jan 2003
Posts: 5,969
Likes: 0
Received 0 Likes on 0 Posts
According to the Toronto Pearson departure board, http://www.torontopearson.com/en/fli...ureschedules/#, the operating carrier for that leg is Turkish Airline's codeshare, Air Canada flight AC810. Why not check at Air Canada?
greg is offline  
Old Dec 24th, 2013, 11:21 AM
Join Date: Jul 2006
Posts: 17,905
Received 22 Likes on 4 Posts
I hope all goes well for you tonight and that yu have a wonderful trip.It is unsettling that they don't have the first part of your ticket on record but hopefully Air Canada does.
FYI, we had to cancel three Turkish flights last year due to illness and their customer service was very helpful. They quickly deposited the full amount of our tickets back to our credit card.
HappyTrvlr is offline  
Old Dec 25th, 2013, 08:09 AM
Join Date: Jan 2003
Posts: 5,969
Likes: 0
Received 0 Likes on 0 Posts
I hope the OP writes back, so others would know how this surprise was dealt with. A posting with a closure is a useful info for others.
greg is offline  
Old Jun 5th, 2014, 05:18 AM
Join Date: Jun 2004
Posts: 12,492
Likes: 0
Received 0 Likes on 0 Posts
I'd get over to the airport ASAP and hope for the best.
lincasanova is offline  
Old Jun 5th, 2014, 05:48 AM
Join Date: Sep 2007
Posts: 10,233
Likes: 0
Received 3 Likes on 1 Post
Post is six months old. The plane left a long while back!
Fra_Diavolo is offline  
Related Topics
Original Poster
Last Post
Travel Tips & Trip Ideas
Nov 3rd, 2017 04:00 AM
Feb 10th, 2016 08:00 AM
Air Travel
Oct 2nd, 2014 01:19 PM
Aug 15th, 2003 09:12 PM
lynn c
Air Travel
Apr 23rd, 2002 03:07 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Do Not Sell or Share My Personal Information -