Turkish Airlines - Need Help ASAP

Dec 24th, 2013, 05:23 AM
  #1  
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Join Date: Dec 2013
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Turkish Airlines - Need Help ASAP

My fiance and I are taking a trip to South Africa, taking Turkish Airlines from Toronto to Johannesburg. Flight's scheduled to leave tonight (8pm EST) but when trying to check-in online, noticed that Turkish Airlines seems to have no recognition of the first leg of our flight (Toronto - Istanbul). The 2nd leg and returns seem to be perfectly fine but Turkish Air's customer service is telling us that they think we may have cancelled the first leg and therefore are opening an investigation.

Maybe just me, but I've found their customer service to be very difficult to deal with. No answers, no call-backs, no progress. Who would cancel the first leg of a trip while leaving all 3 other flights intact? Is there anything I can do at this point to get this resolved within the next 10 hours? Any advice for how to approach customer service or who to call? Is Star-Alliance able to help on this? I've asked to speak with someone's manager and they simply said 'No'.

Looking for advice asap, thanks to all who are able.
Marblaster is offline  
Dec 24th, 2013, 06:47 AM
  #2  
 
Join Date: Jan 2003
Posts: 5,848
According to the Toronto Pearson departure board, http://www.torontopearson.com/en/fli...ureschedules/#, the operating carrier for that leg is Turkish Airline's codeshare, Air Canada flight AC810. Why not check at Air Canada?
greg is online now  
Dec 24th, 2013, 10:21 AM
  #3  
 
Join Date: Jul 2006
Posts: 13,402
I hope all goes well for you tonight and that yu have a wonderful trip.It is unsettling that they don't have the first part of your ticket on record but hopefully Air Canada does.
FYI, we had to cancel three Turkish flights last year due to illness and their customer service was very helpful. They quickly deposited the full amount of our tickets back to our credit card.
HappyTrvlr is online now  
Dec 25th, 2013, 07:09 AM
  #4  
 
Join Date: Jan 2003
Posts: 5,848
I hope the OP writes back, so others would know how this surprise was dealt with. A posting with a closure is a useful info for others.
greg is online now  
Jun 5th, 2014, 04:18 AM
  #5  
 
Join Date: Jun 2004
Posts: 12,492
I'd get over to the airport ASAP and hope for the best.
lincasanova is offline  
Jun 5th, 2014, 04:48 AM
  #6  
 
Join Date: Sep 2007
Posts: 7,208
Post is six months old. The plane left a long while back!
Fra_Diavolo is online now  

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