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toll free number system in Italy?

Old Jul 18th, 2004, 04:49 AM
  #1  
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toll free number system in Italy?

I recently returned from a stay at Belaggio, Italy. It was a nice stay, but our hotel charged us over 25 EUR for a 10 min. call using a 00-800-xxxx-xxxx number. They claim 00-800 numbers are not toll free. This is contrary to the people we called, who claim it is toll free. Can anyone shed light who is correct on this?

Also, an alternate number give t me was 0800-xxx-xxx. Should I have used that number, instead? What is the difference between 00-800-xxxx-xxxx and 0800-xxx-xxx?
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Old Jul 18th, 2004, 08:47 AM
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00-800 is what is called 'international toll-free number' and is free when dialling from a normal landline. But hotel and cell/mobile phone operators can charge for those calls at a rate chosen by them. The normal Italian toll-free number is 800, which again may or may not be free when using a hotel phone.
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Old Jul 19th, 2004, 09:37 AM
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After numerous emails to the hotel (which is in Bellagio), they continue to insist 00-800-xxxx-xxxx is NOT a toll free number. I even forwarded email from the owners of the 00-800 number stating that the number is toll-free. I have asked the hotel to check with their telephone company about 00-800 numbers, but have not heard back.

Does anyone have any suggestions on how to resolve this dispute. Being charged 25 EUR for a 10 min call ruins our otherwise pleasant experience at the hotel.
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Old Jul 19th, 2004, 09:51 AM
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Live with it.

The people you were calling have NO idea what the hotelier's phone contract is: as Alec says, many telcos (like my mobile operator) charge access fees to puportedly "toll-free" lines. So the people sending these e-mails insisting they're toll-free are talking nonsense, and seriously misleading you.

Whether the hotelier's also misleading you is another question. But since the only evidence for that assertion is this other bunch of bull****ers, you're on a hiding to nothing.


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Old Jul 19th, 2004, 10:51 AM
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The hotel is not charging you for the 800 #. They're charging you for the use of their phone service - which you would have to pay in addition to whatever charges the phone company actually charges for the call. This is standard in hotels all over the world - why is this such a surprise?
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Old Jul 19th, 2004, 11:04 AM
  #6  
ira
 
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Hi mz,

Almost all hotels charge for making outside calls, no matter what the number.

I suggest that you let it ride.
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Old Jul 20th, 2004, 05:14 AM
  #7  
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In response tp nytraveler & ira and others:

First, thanks for the replies.

I would not be surprised if the hotel charged a resonable price, say a few EUR. I was charged 2.50 EUR PER MINUTE, which in my numerous travels never experienced for 800 or local calls.

Also, from the hotel's email response, they claim the 00-800 number is NOT toll free. I believe they have an outdated phone billing system that does not recognize 00-800 (international toll free) numbers as toll free.
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Old Jul 20th, 2004, 05:29 AM
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Herre is the Hotel response for charging me over 25.00 EUR for a ten minute 800 call:

DEAR SIR,

WE THANK YOU FOR YOUR NICE WORDS AND WE HOPE TO WELCOME YOU AGAIN IN BELLAGIO VERY SOON.

ABOUT THE PHONE CALL WE ARE SORRY TO INFORM YOU THAT THE ONE YOU DIALED IS NOT A FREE NUMBER FOR ITALY....

IF YOU DIAL A TOLL FREE NUMBER FROM ITALY ( FROM OUR HOTEL) YOU HAVE TO DIAL " O " FOR THE EXTERNAL LINE (THAT DOES NOT APPEAR ON THE BILL) AND THEN THE " 800 NUMBERS..."

IF YOU LOOK AT THE NUMBERS YOU ATTACHED BELOW THIS IS: " 0" ( THAT DOES NOT APPEAR) AND "0080 -01960-1960) THIS IS A PAY CALL!!!!!!
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Old Jul 20th, 2004, 06:27 AM
  #9  
ira
 
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Hi mz,

I have been charged over $5/min for a local call in a US hotel. I agree that it is outrageous.

Take note that all of the paper work is in the hands of the hotel and that it appears that you erred in dialing the number.

Don't dwell on it.
ira is online now  
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