The death of customer service
Apr 4th, 2006, 04:38 PM
#41
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Well I can see why the field itself wasn't deleted then AA.
Still your search for a ticket should only bring up options to purchase for the PISA airport, with the correct abbreviation.
If I buy a ticket to JFK, I don't want to land at LGA.
Still your search for a ticket should only bring up options to purchase for the PISA airport, with the correct abbreviation.
If I buy a ticket to JFK, I don't want to land at LGA.
Apr 4th, 2006, 05:00 PM
#42
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"I'm far from an apologist for the airlines "
<i>Au contraire.</i>
"You were looking for little compassion and that's understandable," <i> how condescending </i>
but to call it a "death of customer service" was a little overboard.
<i>Not overboard at all. In 1990, my father suffered a massive stroke in Germany whilst on vacation. He was in a German hospital, receiving basically NO treatment, and we were trying in any way possible to get him back home into a proper hospital. My dad started regaining consciousness after about a week. With his doctors' (and I use that term loosely) approval, and after arranging ambulance transport with the hospital, we bought almost the entire first class section of a direct flight on Luftansa from Frankfort to Atlanta, where my parents lived. (We hired a Lear and two nurses to come and pick us up, but the insurance company nixed that after the plane had already left Miami with worries about the change in cabin pressure on my Dad's brain having to land for refueling in addition to the landing once home. We thought that that would have a negligible effect, but the ins. co. thought otherwise and threatened to not cover his condition once back in the states. So, we sent that plane back home.)
Everything was planned, we were packed, and the night before we were to leave the hospital at 6 a.m. the next morning, Luftansa called our hotel and informed us that we could not fly my dad home, and did not refund the price of all those tickets. They did, however, offer to rebook us later. As if we would EVER again fly on that sad excuse for an airline!
</i>
<i>Au contraire.</i>
"You were looking for little compassion and that's understandable," <i> how condescending </i>
but to call it a "death of customer service" was a little overboard.
<i>Not overboard at all. In 1990, my father suffered a massive stroke in Germany whilst on vacation. He was in a German hospital, receiving basically NO treatment, and we were trying in any way possible to get him back home into a proper hospital. My dad started regaining consciousness after about a week. With his doctors' (and I use that term loosely) approval, and after arranging ambulance transport with the hospital, we bought almost the entire first class section of a direct flight on Luftansa from Frankfort to Atlanta, where my parents lived. (We hired a Lear and two nurses to come and pick us up, but the insurance company nixed that after the plane had already left Miami with worries about the change in cabin pressure on my Dad's brain having to land for refueling in addition to the landing once home. We thought that that would have a negligible effect, but the ins. co. thought otherwise and threatened to not cover his condition once back in the states. So, we sent that plane back home.)
Everything was planned, we were packed, and the night before we were to leave the hospital at 6 a.m. the next morning, Luftansa called our hotel and informed us that we could not fly my dad home, and did not refund the price of all those tickets. They did, however, offer to rebook us later. As if we would EVER again fly on that sad excuse for an airline!
</i>
Apr 4th, 2006, 05:03 PM
#43
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It's interesting that right now there is another thread raving about the wonderful customer service received when someone missed a flight in Europe (their fault) and the airline (AmericanAirlines) went out of their way to help.
Customer service isn't dead, it just depends on which airline you fly and then upon the luck of whomever you happen to end up dealing with.
Customer service isn't dead, it just depends on which airline you fly and then upon the luck of whomever you happen to end up dealing with.
Apr 4th, 2006, 06:36 PM
#44
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Tuscany is a major world metropolis? Interesting. I can see Florence meeting the definition of a metropolis more or less, but Tuscany a major world metropolis? Is Utah a major world metropolis, too?
And, yes, large metropolitan areas are often served by several airports, but when I fly from and to my home state of Maryland, it makes a huge difference whether those aircraft are going from and to BWI, IAD, or DCA.
And, yes, large metropolitan areas are often served by several airports, but when I fly from and to my home state of Maryland, it makes a huge difference whether those aircraft are going from and to BWI, IAD, or DCA.
Apr 5th, 2006, 01:54 AM
#45
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Nobody is saying that if one picked Florence airport then one opens themselves for landing in Pisa airport. That's not what "co-terminals" means.
First as explained above, a TA will see both options when requesting a flight to the area, just like if go to Expedia or whatever travel site and request a simple New York to Chicago flight without specifying airports the results will show me all different combinations and then I can choose and pick. If I'm price conscious and don't care about the airport location, as long as it's one of the airports in both citites, then this method is probably the fastest way of finding the best fare.
There is also another advantage of co-terminals. With non-refundable, non-changable tickets these days, it costs money to change anything on those tickets. Not so with co-terminals. Let's say you need to fly home earlier then originally scheduled on the same day and standbys are allowed without charge, but the only earlier flight is from LGA, not from your originally scheduled JFK. Since they are considered co-terminal, you can just show up at LGA and if there are seats available on the earlier flight, you are going home earlier wthout any additional charges.
I just posted the above for info purposes. It really does not have anything to do with the discussion.
First as explained above, a TA will see both options when requesting a flight to the area, just like if go to Expedia or whatever travel site and request a simple New York to Chicago flight without specifying airports the results will show me all different combinations and then I can choose and pick. If I'm price conscious and don't care about the airport location, as long as it's one of the airports in both citites, then this method is probably the fastest way of finding the best fare.
There is also another advantage of co-terminals. With non-refundable, non-changable tickets these days, it costs money to change anything on those tickets. Not so with co-terminals. Let's say you need to fly home earlier then originally scheduled on the same day and standbys are allowed without charge, but the only earlier flight is from LGA, not from your originally scheduled JFK. Since they are considered co-terminal, you can just show up at LGA and if there are seats available on the earlier flight, you are going home earlier wthout any additional charges.
I just posted the above for info purposes. It really does not have anything to do with the discussion.
