SNCF Confusion
#1
Original Poster
Joined: Jan 2014
Posts: 17
Likes: 0
SNCF Confusion
When booking on SNCF there is a box for "Ticket Collection Country". What does this really mean? I am located in Canada if I choose Canada I get redirected to RailEurope.ca and the prices are SO much higher than if I choose "France". I have yet to go all the way to the confirmation stage. What is the outcome of choosing different countries for this option? Is it supposed to match your government ID or something?
Thanks!
Thanks!
#2

Joined: Jan 2012
Posts: 12,846
Likes: 26
http://www.seat61.com/voyages-sncf.htm#.UtdCZxwug9A
Go down to "Step 2" where he explains the problem.
Go down to "Step 2" where he explains the problem.
#3
Joined: Mar 2003
Posts: 8,827
Likes: 0
When they ask for the ticket collection country, select France. If you don't speak French, ask a friend for help, our use one of the translations websites like http://translate.google.com
It's easy and will save you a bundle.
It's easy and will save you a bundle.
#6

Joined: Jan 2003
Posts: 49,560
Likes: 0
No, Robert, it's not just another broker. It has exactly the same schedules and prices as you will find on www.voyages-sncf.com, AND there are no problems with American credit cards. There are certainly PREM fares (and all other SNCF fares) on capitainetrain.com.
Google it and see. SNCF recently lost a lawsuit involving competing websites. Capitainetrain.com can now publish exactly the same info as SNCF and handle your transactions much more easily.
Google it and see. SNCF recently lost a lawsuit involving competing websites. Capitainetrain.com can now publish exactly the same info as SNCF and handle your transactions much more easily.
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#8

Joined: Jan 2003
Posts: 49,560
Likes: 0
Well, loads and loads of people have had problems getting their American credit cards accepted by SNCF. Loads of 'em. There are countless posts her and on TA about this. I use the SNCF site all the time, because I speak/read French and don't ever need to go through the silly machinations of pretending I'm from Antartica or whatever, but I have had problems with an American VISA card. Usually it accepts my AMEX, though.
But Capitainetrain.com is a simple solution for anyone who is having trouble with the SNCF site.
But Capitainetrain.com is a simple solution for anyone who is having trouble with the SNCF site.
#10

Joined: Jul 2010
Posts: 4,654
Likes: 0
StCirg is dead on. It's less hassle as I stated before for those of us who do not read French well enough to negotiate SNCF's sneaky attempts to redirect to Rail Europe. You don't pay more.
Additionally, you will get PDFs of your tickets/boarding passes to print from home or a bar coded boarding pass that you can send to your phone. They also have an iPhone app. Very convenient site to use.
Don't knock it until you've tried it.
Additionally, you will get PDFs of your tickets/boarding passes to print from home or a bar coded boarding pass that you can send to your phone. They also have an iPhone app. Very convenient site to use.
Don't knock it until you've tried it.
#11
Joined: Apr 2006
Posts: 1,738
Likes: 0
I've given up sending people to voyages-sncf.com now, because I have to give them copious instructions about how to avoid being diverted to the various Rail Europe sites, and they get up tight about selecting 'Afghanistan', and I have to cross my fingers and hope they follow my instructions and don't get diverted.
It's far easier just to send them to www.Capitainetrain.com, same prices, same trains, same seat options, same lack of any added booking fee, and no Machiavellian tendencies so I don't need to write pages and pages of booking instructions.
It's far easier just to send them to www.Capitainetrain.com, same prices, same trains, same seat options, same lack of any added booking fee, and no Machiavellian tendencies so I don't need to write pages and pages of booking instructions.
#13

Joined: Aug 2008
Posts: 2,788
Likes: 0
Canadians can very easily avoid being frog-marched to Rail Europe. Designate Antarctica as place of delivery. That ice cap has no rail, or even permanent residents; it's not a country. French logic and computer algorhithms somehow intersect to make this choice perfectly plausible. It makes no difference to getting your tickets.
For several years Canadians had escaped the marketing tyranny imposed on the US but the SNCF remake in 2013 returned to the bad old days. The customer-unfriendly bullying is certainly easy to avoid, especially if you just use the Antarctic dodge and don't try to reason it through.
For several years Canadians had escaped the marketing tyranny imposed on the US but the SNCF remake in 2013 returned to the bad old days. The customer-unfriendly bullying is certainly easy to avoid, especially if you just use the Antarctic dodge and don't try to reason it through.
#14

Joined: Jan 2003
Posts: 35,152
Likes: 0
true, but the question really is straightforward, not "tricky" Where do you intend to collect your tickets? They aren't going to mail them to you in North America for free, so if you say you want them there, then you do have to go to Raileurope. I don't find that tricky myself, I have always said I would collect them on-site and never thought of it as tricky or sneaky for them to ask that and I've been using it before I read about these issues some people have on Fodors about not understanding that.
If you've ever taken a train, even without knowing you might get an eticket for your route, you would know you could collect a ticket at a train station and it would likely be cheaper than expecting personal delivery to a foreign country, so I don't think it's an unreasonable question myself.
I think Capitainetrain is fine but doesn't always have the same tickets as SNCF, I believe someone had that problem on here once. If they do, fine.
If you've ever taken a train, even without knowing you might get an eticket for your route, you would know you could collect a ticket at a train station and it would likely be cheaper than expecting personal delivery to a foreign country, so I don't think it's an unreasonable question myself.
I think Capitainetrain is fine but doesn't always have the same tickets as SNCF, I believe someone had that problem on here once. If they do, fine.
#18
Joined: Apr 2006
Posts: 1,738
Likes: 0
Capitainetrain and en.voyages-sncf.com both link directly to Resarail, the SNCF ticketing system, and they are identical in terms of train, price and lack of fees, EXCEPT that Capitainetrain only deals in e-tickets and collect-at-station tickets, whereas voyages-sncf can handle bookings where tickets need to be sent by post, in which case they can send to addresses in various countries other then the USA.
So for a domestic French TGV ticket, where you'd get e-ticket or collect-at-station option, the two are identical.
Only if you want to book (say) Warsaw to Moscow, en.voyages-sncf.com will actually do this with the sole option of delivery by post (not USA), capitainetrain won't.
So for a domestic French TGV ticket, where you'd get e-ticket or collect-at-station option, the two are identical.
Only if you want to book (say) Warsaw to Moscow, en.voyages-sncf.com will actually do this with the sole option of delivery by post (not USA), capitainetrain won't.




